Benihana - Pittsburgh, PA

Review summary

1. D

   Dara

   Pittsburgh

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Went to Benihana for the first time tonight. We were not impressed. We thought it was extremely overpriced and have had much better hibachi meals that were a much better value. Sorry it was a one and done for us.
   

   Is this helpful?

   Report
2. S

   Sheila

   VIP

   Atlanta Metro

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wonderful service and excellent food! Recommended!
   

   Is this helpful?

   Report
3. L

   Lindsey

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE!! Although it was Christmas, I understand it was going to be busy.. however, our waiter was rude. I understand the frustration but the service was just terrible. Food had no seasoning to it. The chef almost cut his hand trying to do tricks.. it was also very loud. Dishes being thrown and dropped. Overall, terrible experience.
   

   Is this helpful?

   Report
4. C

   Cynthia

   Houston

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Restaurant lost power and were behind in seating us for our reservation. Which was understandable. But then they mistakenly cancelled our reservation while we were waiting so our seating was really late.
   

   Is this helpful?

   Report
5. g

   gary

   Las Vegas

   19 reviews

   1.0

   19 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Power loss. Internet loss. Service loss. Waited and waited and waited and waited to be seated. Not worth the wait.
   

   Is this helpful?

   Report
6. D

   Danica

   Pittsburgh

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Unfortunately we were not able to eat here on Christmas as planned. We made a reservation and the staff was great and very friendly. They were apologetic but the computers were down and we waited an hour and couldn’t get served at our table. Again the staff was great but we were not able to have our Christmas meal.
   

   Is this helpful?

   Report
7. D

   Dan

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always fun to come to the Benihana ! Although they had some mishaps with our table not working and the computer system crashed later, it still was Christmas & we still was patient and they made our day  with a free ice. But the place was so busy, wow !!
   

   Is this helpful?

   Report
8. M

   Monet

   VIP

   New York City

   11 reviews

   1.0

   11 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had a 8:30 reservation, arrived at 8:20, was told there is a 30 minute delay in seating. We weren’t seating until 10pm. Even then it took 15 minutes to drinks and another 30 to received apps. I do not recommend this location and they didn’t seem to care. If I can get a 0 stars I would. 
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Hello Monet, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We understand how frustrating it can be to wait for your order, especially when you have a reservation, and we apologize for the inconvenience you experienced. We appreciate your feedback and will work on improving our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. S

   Stephanie

   Pittsburgh

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great except for the long wait with reservations Reservations for 8pm, didn’t get seated until close to 9pm and then waited another hour for our chef….but the food and service once it happened were excellent.
   

   Is this helpful?

   Report
10. D

    Dennis

    Tampa

    38 reviews

    2.0

    38 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 3

    We did not have our usual experience at Benihana. They were extremely busy and while we were seated within 10 minutes of our reservation, we waited 25 minutes to see a server. Our drink orders were incorrect and had to be sent back. After we ordered our dinner, we waited another 20 minutes for the soup and the salad was delivered after our hibachi chef arrived. The quality of the food was excellent as well as our chef Manuel. We have had dinner there on Christmas Eve a number of times but this time it fell short.
    

    Benihana - Pittsburgh, PAResponded 4 days ago

    Hey Dennis, We're sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We apologize for the wait times and any mix-ups with your orders. We also appreciate your patience with our chef. We're glad to hear you enjoyed the quality of our food and we hope your next visit is more satisfactory. Best, The Management Team
    

    Is this helpful?

    Report