Benihana - Pittsburgh, PA

Review summary

1. M

   Mike

   Pittsburgh

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   This has been a staple in our family for 40 years but the last few visits have gotten worse and worse . Absolute horrendous service and food just not what is used to be depite all time high price . Sad to see a favorite turn into this .
   

   Is this helpful?

2. N

   Nicole

   VIP

   Pittsburgh

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Saw was an amazing chef, on of the best I ever had there. I also thought the drink was delicious, exotic mojito.
   

   Is this helpful?

3. S

   Stuart

   VIP

   Pittsburgh

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience at Greentree The chefs meals are amazing the waitresses and waiters are helpful, friendly, and very attentive. They make us feel so welcome and that they appreciate our business . We have known Chong for so many years as we visit this restaurant once a month and have since it was the Samurai and she has always come to our table to greet and talk with us. She always makes you feel so welcome One of our absolute favorite restaurants
   

   Is this helpful?

4. A

   Amy

   VIP

   Pittsburgh

   14 reviews

   3.0

   14 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I had my birthday certificate that expires today. We drove quite a distance for dinner there and were informed that the birthday certificate isn’t valid on a Sunday. So… my question is why is it expiring today if (as I was told) it’s not valid on Friday, Saturday or Sunday? Like I guess it ACTUALLY expired Thursday? If it expired Thursday, put that on the certificate? Also, our server charged us for a fried rice upgrade that we didn’t order and tried to slide the bill past us without us noticing.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Thanks for the review, Amy. We're truly sorry to hear about your experience at Benihana - Pittsburgh, PA. It's unfortunate that you were charged for a service that you didn't request and for which your certificate didn't allow. We understand how frustrating that must have been, especially on a day that was special to you. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to provide you with the service you deserve. Best regards, The Management Team
   

   Is this helpful?

5. G

   Greg

   Pittsburgh

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   Ordered meals at the restaurant and meals to go for the following day. Didn’t find out they forgot the fried rice until today.
   

   Benihana - Pittsburgh, PAResponded 2 days ago

   Hey Greg, We're really sorry to hear about your experience with the fried rice. We understand how frustrating it can be to not receive your meal as expected, and for that, we apologize. We always aim to deliver great service, and we're sorry we missed the mark this time. Your feedback is invaluable to us as we strive to improve. We hope you'll give us another chance to serve you better in the future. Best, The Management Team at Benihana - Pittsburgh, PA
   

   Is this helpful?

6. D

   Dakota

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter was very attentive and friendly and our cook Jessie we seen him a couple times now he knows almost exactly how we like our food very good at his job takes his time and very funny.
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Thanks for the feedback, Dakota! We're thrilled to hear that you had such a positive dining experience at Benihana - Pittsburgh. It's great to know that our attentive service and our chef's knowledge of your preferences made your visit enjoyable. We always strive to provide excellent food and service, and your kind words affirm that we're on the right track. We look forward to serving you again soon!
   

   Is this helpful?

7. S

   Suzanne

   VIP

   Pittsburgh

   34 reviews

   5.0

   34 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a wonderful dinner at Benihana. The staff are great
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Hello Suzanne, Thank you for your wonderful review! We're thrilled to hear that you always enjoy your dinners at Benihana. It's always a pleasure to serve our valued guests like you. We noticed your rating on value and we're always working to improve our offerings. We hope to serve you again soon. Best regards, The Management Team
   

   Is this helpful?

8. M

   Morgan

   Pittsburgh

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Portions seemed smaller at the bar than they do when eating at the hibachi table.
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Thanks for visiting us, Morgan. We're thrilled to hear that you enjoyed the service at our bar as well as the hibachi table. We apologize if our portion sizes seemed smaller at the bar than at the table. We always strive to provide the best dining experience for our guests. We appreciate your feedback and look forward to serving you again soon.
   

   Is this helpful?

9. H

   Heather

   Cincinnati

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We ordered the taste of Benihana seated at a table in the lounge area. The taste of Benihana gives you a ton of food and you get to try different things off the menu. The soup was very flavorful. One of the most flavorful soups I had at a Japanese restaurant. The salad was good. Similar to all salads at this type of restaurant. The starter I got was the dragon roll. It was average. However I was expecting a smaller portion since it was part of the tasting menu but it was a full size roll. My husband ordered the edamame. The edamame had lots of salt (which was great). Some places don’t put enough salt on the edamame (in my opinion). We both got the upgrade to the filet with chicken fried rice. This part was a little disappointing as the filet, veggies, and rice were cold. This is the main reason for giving the food 3 stars. The sauces were similar to all sauces at this type of restaurant. For dessert we got chocolate ice cream. Nothing fancy. Tasted like ice milk. Besides the entree being cold and all the food coming out within minutes of each other it was a good experience.
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Thanks for the feedback, Heather! We're glad to hear that you enjoyed our soup, salad, and appetizers at Benihana - Pittsburgh. It's great to know you appreciated the saltiness on our edamame and enjoyed our taste of Benihana. We're sorry about the cold filet and the lack of creativity in our dessert. We're always looking to improve and your feedback is invaluable in that process. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

   Is this helpful?

10. T

    Tom

    Chicago

    1 review

    1.0

    1 review

    Dined on January 12, 2025

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 2

    Server asked white or fried rice. Ok fried. Bull comes and charged $7.50 for chicken fried rice. I asked and was told you asked for chicken fried rice. The cook was ok. Not great - a lot of food tossed around and his uniform looked like he just got done changing the oil in his car and the little stuffed chicken he had as a prop was filthy and shouldn’t be near food. There are many many better hibachi places - this was actually our first and last time. They are living off their name and longevity.
    

    Benihana - Pittsburgh, PAResponded on January 13, 2025

    Hello Tom, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Pittsburgh, PA didn't meet your expectations. We strive to provide our customers with quality food and service, and it's clear we fell short in your case. We also acknowledge your concerns about cleanliness and the cost of our dishes. Rest assured, we take your feedback seriously and will address these issues with our team. We hope to have the opportunity to provide you with a better experience in the future.
    

    Is this helpful?