Benihana - Pittsburgh, PA

Review summary

1. V

   Victoria

   Pittsburgh1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived about 10 minutes late due to traffic and were seated after about 5 minutes. Our server was on point and our chef was entertaining and incredibly talented. The food was amazing and, for the amount you got, was very much worth it. We all left with a full box of leftovers. I'd recommend this place to anyone and would definitely visit again.
   

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2. KM

   KelliM

   Pittsburgh11 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place. Chong is the best. Five stars!
   

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3. R

   Randy

   Pittsburgh1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bartender was fabulous and so polite. Loved him!!!
   

   Benihana - Pittsburgh, PAResponded 1 day ago

   Hi Randy, We're thrilled to hear that you had such a wonderful experience at Benihana - Pittsburgh, PA. It's fantastic to know that our bartender made your visit feel special and that you enjoyed our service. We always aim to provide the best for our guests and your feedback is truly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Pittsburgh2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, as always. Great food, clean restaurant, fun atmosphere.
   

   Benihana - Pittsburgh, PAResponded 5 days ago

   Dear Guest! Thank you for your fantastic review! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh, PA. Your kind words about our food, service, and fun atmosphere truly mean a lot to us. We're committed to providing our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best, The Management Team
   

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5. C

   Cindy

   Pittsburgh5 reviews

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   We have been regular customers for many years and things have changed over the years, the service has not been good, waited a 1/2 hr after reservation time to be seated and the atmosphere was a rush and wait. Uncomfortable seating as they are craming more people to a table (10), just not relaxing and enjoyable anymore and the prices continue to go up for the same product and worse overall! I miss the old Benihana's......
   

   Benihana - Pittsburgh, PAResponded 5 days ago

   Thanks for the feedback, Cindy. We're sorry to hear that your recent experience at Benihana - Pittsburgh, PA didn't meet your expectations. We understand how frustrating it can be to wait for a table and the discomfort of the seating can sometimes affect the overall dining experience. We also acknowledge your concern about our pricing. We strive to provide the best quality food and service, and your feedback helps us improve. We're grateful for your long-standing patronage and hope to regain your trust in the future.
   

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6. J

   Jason VIP

   Pittsburgh1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alex was fun and personable. Food was excellent! I will definitely be back.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Thanks for visiting us, Jason! We're thrilled to hear that you enjoyed your experience at Benihana - Pittsburgh, PA. It's wonderful to know that our food met your expectations and that you found our chef to be fun and personable. Your feedback is greatly appreciated and we can't wait to welcome you back. Thanks again for your kind words!
   

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7. SB

   StephanieB

   Pittsburgh2 reviews

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was terrible. With a multi course meal, the waitress didn’t remove our plates and kept saying, “a bus boy will come by”. They didn’t. I asked her again and she said she could t, then walked away. The food was fine. But the chef verified each order before cooking and then 3/4 of our orders were wrong. This included people with dietary restrictions. We love hibachi, but the service and food just weren’t great.
   

   Benihana - Pittsburgh, PAResponded on March 2, 2025

   Hey Stephanie, We're really sorry to hear about your experience at Benihana - Pittsburgh, PA. It's disappointing to know that our service did not meet your expectations, especially since you were happy with our hibachi. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the service and food that we're known for. Best, The Management Team
   

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8. L

   Lisa

   Caribbean1 review

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time for our son’s bday! Our chef was fantastic- the meal really really good our server adorable!! Great Job Benihana!
   

   Benihana - Pittsburgh, PAResponded on March 1, 2025

   Thanks for the feedback, Lisa! We're thrilled to hear that you had a great time celebrating your son's birthday at Benihana - Pittsburgh, PA. It's fantastic to know that you enjoyed our food and found our server to be adorable. We're overjoyed that our chef was able to make your son's birthday memorable. Your kind words are truly appreciated and we look forward to welcoming you and your family back for more celebrations in the future!
   

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9. B

   Beverly

   Pittsburgh3 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chong, our hostess, was polite and personable. Our chef, Alex, was amazing with his precision, accuracy of the orders, and the food was cooked to perfection. We didn’t have to wait for our soup or salad. Our waiter, I’m sorry I didn’t get his name, was absolutely on point with his great timing and gave us everything we needed for a relaxing and enjoyable dinner. The other people with whom we sat were also very nice and also celebrating a birthday.
   

   Benihana - Pittsburgh, PAResponded on February 28, 2025

   Hello Beverly, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your dining experience at Benihana - Pittsburgh, PA. It's fantastic to know that our team's precision, accuracy, and timely service were able to make your evening relaxing and enjoyable. We're also glad you found our food to be cooked to perfection. We always strive to make our guests feel comfortable and at ease. We look forward to welcoming you back for another enjoyable dinner soon. Best Regards, The Management Team
   

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10. J

    Joshua

    Chicago1 review

    4.0

    Dined on February 23, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Friendly staff. Moderate wait between seating and food prep. Food was fantastic and the chef made it fun for the kids.
    

    Benihana - Pittsburgh, PAResponded on February 24, 2025

    Hi Joshua, Thank you for dining at Benihana - Pittsburgh, PA and for sharing your experience. We're thrilled to hear that you enjoyed the food and found our staff to be friendly. We apologize for the wait between seating and food prep but we're glad to know it didn't affect your overall experience. We're also pleased that you felt the experience was fun for the kids. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
    

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