Benihana - Plano, TX

Review summary

1. C

   Chastity

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a really good Christmas dinner with family and friends. I don’t have one complaint. The food, service, atmosphere made it a memorable holiday dinner. I highly recommend the spicy chicken hibachi! So delicious.
   

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2. V

   Vickie

   Dallas

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We truly love Benihana at the Plano location the best. Today because of the holiday, it was very crowded and a little tight trying to get checked in, run to the bathroom or find a seat as we waited to be called to a table. I can’t complain because the food was wonderful as usual and Carlos our Chef did a great job. I would have liked a few extra vegetables. A little smaller portion than normal especially when you are paying for the Ocean Treasure price menu. Our waitress was helpful and courteous, but she did apologize for some of the delays today because it was so busy. In this economic time, I can’t help but feel happiness when I see this location being that busy. If I was a business owner, I would want to be busy and hope that my customers would give me a little grace. I have been there at times and the place was almost empty. So “congratulations” for the opportunity to still be in business post COVID and because of the great experiences at this location, I will always be a raving fan.
   

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3. T

   Teresa

   Amarillo

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed it! They handled the Christmas crowd well.
   

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4. R

   Ruju

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They made us wait 2 hours after having a reservation
   

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5. J

   Jamie

   VIP

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Manager told us to leave saying we were there for 130 minutes when there was a 120 minute max. We explained that was impossible when we had a 4:45pm reservation at it was 6:15. He wouldn’t listen and basically kicked us out because we were finishing a story at a table that he wanted to turn.
   

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6. B

   Brian

   Dallas

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Our server was very very nice. However our chef was not. He completely killed the vibe and all the excitement we had with going to a Hibachi place. With all of our kids. His attitude was poor, and wasn’t willing to accommodate our requests and wanted to argue in front of everyone. He severely overcooked the rice to the point that I was burned and hard. He and to speak with the manager and server separately who were both very nice and had someone cook us some really good egg fried rice to go since our wasn’t edible at dinner. The steak, chicken, shrimp and vegetables were cooked perfectly so that was a plus. Overall the restaurant decor was in pretty poor shape and looked dirty. The place needs a refresh badly. The ambiance doesn’t fall in line with the price tag 💰Really enjoy Benihana’s but won’t be back to this one for a while.
   

   Benihana - Plano, TXResponded 1 day ago

   Thanks for the review, Brian! We're really sorry to hear about your experience. We take pride in our Hibachi and chef's service, so it's disappointing to hear that we fell short this time. We'll definitely take your feedback on board and work on improving. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

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7. M

   Myeshia

   Dallas

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Confirmed reservation for 7:00pm. Didn’t get seated until 7:45. After talking with others around us that walked us, they were seated before us. One in which had a party the same size as us. The reservations were not seated priority at all. Due to the time delay, we had to skip another planned event.
   

   Benihana - Plano, TXResponded 4 days ago

   Hello Myeshia, We're truly sorry for the delay you experienced during your visit. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We appreciate your patience and understanding. We're glad to hear that you enjoyed our food and we hope to provide you with a better experience in the future. Best Regards, Benihana - Plano, TX The Management Team
   

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8. K

   KRISTY

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, we had a wonderful dinner! Amazing service, food, and a little fun
   

   Benihana - Plano, TXResponded 1 day ago

   Thanks for the review, Kristy! We're thrilled to hear that you had a wonderful dinner at Benihana - Plano, TX. Our team always strives to provide amazing service, food, and a little fun. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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9. R

   Richard

   Dallas

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall, a good experience. Food was good. Pet peeve, my family was still eating. Other diners had left. Wait staff began clearing the table and bringing out dishes for next set of diners. Very disrespectful and annoying to my family.
   

   Benihana - Plano, TXResponded 4 days ago

   Hi Richard, Thank you for taking the time to leave us a review. We're glad to hear that you had a good experience overall and enjoyed our food. We apologize for any discomfort caused by the service you received. We understand that the timing of the service was not to your liking and we appreciate your patience. We will certainly address this with our team to ensure a better experience for all our guests in the future. We hope to see you and your family again soon. Best Regards, The Management Team at Benihana - Plano, TX
   

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10. H

    Heather

    VIP

    Dallas

    1 review

    4.0

    1 review

    Dined on December 15, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    the waiting area is small at the location, if all party guests aren’t present at the time of event the host will make you wait with your large party in the way of the entrance.
    

    Benihana - Plano, TXResponded on December 17, 2024

    Dear Heather! Thanks for visiting us at Benihana - Plano. We're sorry to hear about your experience with the waiting area. We understand how frustrating it can be to wait in a small area with a large party. We'll certainly take your feedback into account as we strive to improve our guests' experiences. We're glad to hear that you enjoyed the food and we hope that you'll give us another chance to serve you better. Thanks again for your feedback.
    

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