Benihana - Plano, TX

Review summary

1. D

   Dr. Billy

   Dallas

   754 reviews

   5.0

   754 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, as usual. Food was delicious. Service was great. A really nice dining experience!
   

   Benihana - Plano, TXResponded today

   Hey Dr. Billy! We're thrilled to hear that you had an excellent dining experience at Benihana - Plano! It's always a pleasure to know that our food and service met your expectations. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back for another great dining experience. Best wishes, The Management Team
   

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2. N

   Nicole

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Thanksgiving meal and great service! Food cooked just how everyone likes their steak!
   

   Benihana - Plano, TXResponded today

   Hello, Nicole! Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed your Thanksgiving meal and found our service to be great. We're especially glad to know that our steak was cooked to your liking. It's wonderful to know that we could contribute to making your holiday special. We look forward to serving you again soon! Best regards, The Management Team
   

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3. A

   Anissa

   Dallas

   8 reviews

   vip
   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   OUTSTANDING! We went for Thanksgiving lunch and the staff was so inviting and friendly! We sat with amazing fun people and the Chef was a lot of fun and engaged with us quite a bit! Very fun time and of course the food was excellent!!! Highly recommend :)
   

   Benihana - Plano, TXResponded today

   Thanks for the review, Anissa! We're thrilled to hear that you had an outstanding experience during your visit to Benihana - Plano for Thanksgiving lunch. It's great to know that our staff made you feel welcome and that you had a fun time with our team. We're also glad you enjoyed the food. Your high recommendation means the world to us! We look forward to serving you again soon.
   

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4. s

   shawn

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Overall very good, as usual. Our waiter was great, def deserved his large tip
   

   Benihana - Plano, TXResponded today

   Hi, Shawn! Thank you for your feedback and the positive review of your experience at Benihana - Plano. We're thrilled to hear that you enjoyed our food and service. However, we're sorry to hear that you felt our value did not meet your expectations. We strive to provide an exceptional dining experience and your feedback helps us do just that. We look forward to serving you again soon. Best, The Management Team
   

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5. S

   Shelly

   Los Angeles

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The chief messed up the order from the rice and after that did not care about the rest of the meal. Speed through the cooking, food tasted horrible. Probably the worse dinning experience we’ve had at benihanas in years.
   

   Benihana - Plano, TXResponded today

   Hello Shelly! We're truly sorry to hear about your recent experience at Benihana - Plano. It's clear that we did not meet your expectations, especially with regards to the food quality and service. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope that you will give us another chance to provide you with the dining experience you deserve. Sincerely, The Management Team.
   

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6. OT

   OpenTable Diner

   Dallas

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Birthday for a 2 year old with friends
   

   Benihana - Plano, TXResponded 3 days ago

   Dear Guest! Thank you for choosing Benihana - Plano for your birthday celebration! We're thrilled to hear that you and your friends had a wonderful time. We appreciate your high ratings for our food and service. We always strive to provide the best dining experience for our guests. We hope to see you and your family again soon! Best, The Management Team
   

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7. c

   carrie

   Las Vegas

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The cook and the food were great but our waitress was slow and forgetful. We had to ask forks, refills, straws, steamed rice multiple times. She brought out my daughter’s birthday ice cream and walked away. we had to sing to her because our waitress forgot her while all the other tables were being sung to by their waitresses.
   

   Benihana - Plano, TXResponded 5 days ago

   Hey, Carrie! We're really sorry to hear about your recent experience at Benihana - Plano. We always strive to provide our guests with exceptional service, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback about the service and we assure you that we will address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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8. C

   Christian

   Dallas

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Really expensive for mid-level tasting food. $350 for 5 people.
   

   Benihana - Plano, TXResponded 5 days ago

   Hey, Christian! Thanks for the feedback. We're sorry to hear that you found our pricing to be on the higher side. We aim to provide an exceptional dining experience with high-quality, flavorful dishes at a reasonable cost. We appreciate your feedback and will certainly take it into account as we continuously strive to improve our offerings. We hope to serve you again soon.
   

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9. R

   Richard

   Houston

   21 reviews

   vip
   5.0

   21 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fun birthday dinner for my daughter and her friends!
   

   Benihana - Plano, TXResponded on November 18, 2024

   Hello, Richard! Thank you for choosing Benihana - Plano for your daughter's birthday dinner! We're thrilled to hear that you and your friends enjoyed your experience with us. We always strive to make special occasions even more memorable. We appreciate your high ratings for our food and service. We're sorry if you felt the value didn't quite match up, we assure you that we are committed to providing the best quality food and service for the best value. We look forward to welcoming you back soon! Best, The Management Team
   

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10. D

    Danielle

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service, very attentive and food was excellent.
    

    Benihana - Plano, TXResponded on November 18, 2024

    Hello Danielle, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our food and service. Your kind words truly mean a lot to us. We always aim to provide our guests with the best dining experience possible and it's wonderful to know we hit the mark for you. We look forward to welcoming you back to Benihana - Plano soon. Best Regards, The Management Team
    

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