Benihana - Plano, TX

Review summary

1. B

   Bret

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great!! Will eat there again! The food was great as always.
   

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2. L

   Lauren

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Celebrating a birthday and we enjoyed a delicious dinner with excellent service! Staff very accommodating and friendly
   

   Benihana - Plano, TXResponded 3 days ago

   Thanks for visiting us, Lauren! We're thrilled to hear that you enjoyed your birthday dinner at Benihana - Plano, TX. It's wonderful to know that our staff was able to make your special day even more memorable. We always aim to provide excellent service and delicious food, and we're glad to hear that we hit the mark for you. We appreciate your feedback and look forward to welcoming you back for more celebrations in the future! Best wishes, The Management Team
   

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3. B

   Breianna

   Amarillo

   7 reviews

   2.0

   7 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Server was rushing me to eat cane to ask if i was done with my salad n not even a bite was taken out if it then proceeds to ask if we are ready for ice cream right when the chef is done making all the food not even enough time to eat my food before dessert. Then yall prices have become more but a smaller menu.
   

   Benihana - Plano, TXResponded 4 days ago

   Hi Breianna, we're truly sorry to hear about your recent experience at Benihana - Plano, TX. It's clear that we didn't meet your expectations in terms of service and food quality. We strive to provide our customers with a relaxing dining experience and it's clear we fell short in this aspect during your visit. Your feedback is invaluable and we assure you that we will use it to improve our service. We hope you'll give us another chance to make it right. Thank you for your review. Best, The Management Team
   

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4. T

   Tiffany

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Edgar was awesome! So much fun. Chermaine took great care of my family. It was a wonderful birthday.
   

   Benihana - Plano, TXResponded 7 days ago

   Thanks for visiting us, Tiffany! We're thrilled to hear that you had a great time at Benihana - Plano, TX. It's wonderful to know that our team made your family's birthday celebration enjoyable. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to welcoming you back for more fun and memorable celebrations in the future!
   

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5. M

   Michael

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined on January 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   My colossal shrimp were quite small. My daughter’s steak was not good. Just did not live up to expectations for sure. Other meals were fine, and the chef was very nice though. When I walked out 2 guys at the front completely ignored me which was weird. I told my son normally people say bye or have a nice day.
   

   Benihana - Plano, TXResponded 7 days ago

   Hey Michael, Thank you for taking the time to share your experience at Benihana - Plano, TX. We're glad to hear that you found our service satisfactory, but we're sorry to learn that your meal and the size of your shrimp did not meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark this time. We also appreciate your feedback about the service and we'll definitely look into this matter. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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6. D

   Dr. Billy

   VIP

   Dallas

   775 reviews

   4.0

   775 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had a very nice lunch! Server was very nice to me, but seemed a bit annoyed when others asked for extra items. Chef’s food was very good, but I didn’t gel with his sense of humor. He gave extra fried rice only to the ladies (his words) because his “mother raised him right.” Well, let the ladies give you extra on your tip - as I’m sure that would please your mother, as well. Manager is always friendly and works hard to give customers a great dining experience.
   

   Benihana - Plano, TXResponded on January 13, 2025

   Thanks for the feedback, Dr. Billy! We're glad to hear that you enjoyed your lunch at Benihana - Plano, TX. We appreciate your honesty about our chef's sense of humor and we'll certainly take your comments into consideration. We're always looking to improve and your feedback helps us do that. We look forward to serving you again soon. Best regards, Benihana - Plano, TX Management Team
   

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7. K

   Keshia

   VIP

   Chicago

   78 reviews

   5.0

   78 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We discovered Chef Jojo in 2024, and he takes time preparing each entree and ensuring it is seasoned to perfection. We now visit the Benihana in Plano about every 6-8 weeks.
   

   Benihana - Plano, TXResponded on January 13, 2025

   Thanks for the review, Keshia! We're thrilled to hear that you enjoy our unique chef preparation and the flavor of our dishes. It's wonderful to know that our Benihana in Plano, TX, is a frequent stop for you. We're always striving to provide the best experience and your feedback helps us do that. We look forward to your next visit!
   

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8. A

   Amanda

   Las Vegas

   1 review

   5.0

   1 review

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughters treated me to my birthday dinner here. It was an awesome experience friendly staff. Great food. 
   

   Benihana - Plano, TXResponded on January 10, 2025

   Hello Amanda, Thank you for choosing Benihana - Plano, TX for your daughter's birthday dinner! We're thrilled to hear that you had an awesome experience and enjoyed our food and friendly staff. We always strive to provide the best service for our guests and it's wonderful to know we hit the mark during your visit. We hope to see you and your family again soon for more memorable dining experiences. Best, The Management Team
   

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9. M

   Myron

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Prompt service. Fun experience. Excellent food. Birthday certificate is a good perk.
   

   Benihana - Plano, TXResponded on January 11, 2025

   Thanks for visiting us, Myron! We're thrilled to hear that you had a fun experience and enjoyed our food and service at Benihana - Plano, TX. It's great to know that you appreciated our Birthday Certificate promotion. We strive to make every occasion special for our guests and your feedback is a testament to that. We look forward to serving you again soon!
   

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10. D

    Dustin

    Dallas

    6 reviews

    3.0

    6 reviews

    Dined on January 2, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    Waited almost 45 minutes with a reservation. Won’t be back to this location.
    

    Benihana - Plano, TXResponded 7 days ago

    Hey Dustin, We're really sorry to hear about your recent experience at Benihana - Plano, TX. We understand how frustrating waiting can be, especially when you have a reservation. We're glad to hear that you're reconsidering and that you've chosen not to return. We appreciate your feedback and hope you might consider giving us another chance in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
    

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