Benihana - Puente Hills, CA

Review summary

1. E

   Ericka

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ended up leaving Service was extremely slow. Grill plates and floors were very dirty. We ended up leaving. Very disappointing on how they have let this place go
   

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2. H

   Humberto

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good, the service was great. The chef was very friendly and respectful. It is very pricey now though.
   

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3. S

   Steve

   Wexford

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Lobster didn't cook well it was still raw, and file mignon was not tender enough, waitress was very good service
   

   Benihana - Puente Hills, CAResponded today

   Thanks for the review, Steve! We're sorry to hear that your dining experience at Benihana - Puente Hills, CA didn't meet your expectations. We take pride in our food and it sounds like we missed the mark on the lobster and file mignon. We're glad our service was up to par, though. We appreciate your feedback and we'll definitely use it to improve. We hope to have the opportunity to serve you again soon.
   

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4. I

   Ivette

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Experience was uneventful! Although we had a reservation, we waited for over 20 minutes to be sat on a table. We were told we had two parties in front of us!!!Then more waiting, to get drinks and more waiting for the cook to cook the meal.
   

   Benihana - Puente Hills, CAResponded today

   Hey Ivette, We're really sorry to hear about your experience. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the inconvenience. We also regret that the service did not meet your expectations. We're always looking for ways to improve, and your feedback is invaluable in this process. We hope you'll give us another chance to show you the true Benihana experience. Best, The Management Team
   

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5. A

   Araceli

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our reservation was 8:30pm we were not seated until 9:40!
   

   Benihana - Puente Hills, CAResponded today

   Thanks for visiting us, Araceli. We're sorry to hear about the long wait time you experienced, especially given your reservation time. We understand your frustration and apologize for any inconvenience. We're constantly working to improve our service and your feedback is invaluable in that process. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, The Management Team at Benihana - Puente Hills, CA
   

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6. P

   Puneet

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The wait was 1 hour and ten minutes after checking in for our 7:00 reservation. The food was fine, but there was a hair on one of the sauce containers. I had to ask for a new plate as the one I had wasn’t completely clean. Low standards, low capacity, not worth the price paid.
   

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7. I

   Irma

   Los Angeles

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Got there for reservation @ 6:15 got seated & chef didn't start until after 8:30 p.m.!! NOT GOOD!! I CAN SEE MAYBE 1/2 HR TO 1 HR AT MOST. BUT OVER 2 HRS. NO WAY.
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Thanks for the feedback, Irma. We're sorry to hear that your experience at Benihana - Puente Hills, CA didn't meet your expectations. We understand your frustration about the delay in service and we apologize for any inconvenience caused. We always aim to provide the best service and we're sorry we fell short during your visit. Your feedback is valuable and will help us improve. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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8. m

   maria

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Less food and higher price. Service was not the best:
   

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9. M

   Michelle

   Las Vegas

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Not impressed with the cleaniness of the place. Took 2 hours from the time of our 11a reservation. We were seated at 1110a. It was a very long lunch
   

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10. A

    Annabelle

    VIP

    Orange County

    3 reviews

    4.0

    3 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Portion sizes got smaller but prices went up. It's disappointing
    

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