Benihana - Salt Lake City, UT

Review summary

1. A

   Antoinette

   Salt Lake City5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   As usual, because we come every year for my husband's birthday, the food was wonderful and the dinner show chef was great! The service this time was SLOW. I don't know if someone called in sick, or quit, but we were not the only table having issues. Two of the chefs had to keep going back to the kitchen to get what should have been on their carts. None of our drinks were refilled in a timely manner. At the end of the night the waiter wrote "tips in cash greatly appreciated". I rarely carry cash for that purpose and if the restaurant needs us to do that, then they need make it clear beforehand. That being said, BH, is great for birthdays and we will be back next year.
   

   Benihana - Salt Lake City, UTResponded today

   Dear Antoinette, Thank you for your continued support and for choosing us to celebrate your husband's birthday each year! We’re thrilled you enjoyed the food and dinner show chef, but we’re truly sorry for the slow service this time. We appreciate your feedback and will look into the staffing and service issues to ensure a smoother experience in the future. We also apologize for any confusion about tipping—your feedback helps us improve communication. We’re grateful for your loyalty and can’t wait to welcome you back next year for another fantastic birthday celebration!
   

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2. r

   robert

   Salt Lake City4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had amazing birthday party for my beautiful wife. They did a great job thank you
   

   Benihana - Salt Lake City, UTResponded today

   Dear Robert, Thank you for choosing Benihana to celebrate your wife’s birthday! We’re thrilled to hear you had an amazing time and that we could help make her day special. Creating memorable moments for our guests is what we strive for, and your kind words mean a lot to us. We truly appreciate you sharing your experience and look forward to celebrating more special occasions with you in the future. Thank you again! 🎉😊🍣
   

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3. OT

   OpenTable Diner VIP

   Phoenix11 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nothing but the best i’ve been gone here for the last 20 years!!! Great manager and staff
   

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4. OT

   OpenTable Diner

   Salt Lake City1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love everything about this place. Just wish everything wasn’t SO expensive haha.
   

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5. L

   Lezlie

   Salt Lake City2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   It’s loud, cramped and smoky. The food is adequate and severely overpriced.
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Hello Lezlie, We're sorry to hear that your experience at Benihana - Salt Lake City, UT was less than satisfying. We strive to provide an enjoyable environment for all of our guests, and we're disappointed to hear that we fell short this time. We're glad, however, that you found our service satisfactory. We take your feedback about the noise, space, and pricing very seriously and will certainly take it into consideration as we continuously work to improve. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Salt Lake City, UT Management Team
   

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6. B

   Brynn

   Portland5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love coming to Benihana on our work trip and it’s always an amazing time!
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hi Brynn, We're over the moon to hear that you love coming to Benihana - Salt Lake City, UT on your work trip. It's always a wonderful time for us too! We're thrilled to know that you consistently enjoy our food and service. Your kind words mean the world to us. We look forward to serving you again soon. Best, The Management Team
   

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7. D

   Dan

   Salt Lake City1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was great / Service is terrible !!! Sat for 1 hour and only had drinks. Manager was clueless along with waitress. Had a 6:45 reservation did not sit down till 7:15 got our drink order at 7:45 no food until 8pm. Train your staff. Our at least make them pretend to care. Manager was busy doing nothing and making nothing happen. Place has gone down hill big time
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hello Dan, We're really sorry to hear about your disappointing experience at Benihana - Salt Lake City, UT. It's clear from your feedback that we fell short in providing the level of service you deserve, and we sincerely apologize for the delay in service and the lack of attention from our staff. We're taking your comments seriously and will use them to improve our operations. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Salt Lake City1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place was gross, dirty and nobody spoke English. I would never go back.
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Dear Guest! We're really sorry to hear about your experience at Benihana - Salt Lake City, UT. It's disappointing to know that our food and service did not meet your expectations. We pride ourselves on providing a clean and welcoming environment, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Salt Lake City1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Even with a reservation we waiting about 45 mins to be seated and then another 30 for our order to be taken.
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Salt Lake City, UT. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize if you felt our food wasn't up to par. We appreciate your feedback and will certainly address these issues with our team. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. M

    Michael VIP

    Omaha4 reviews

    4.0

    Dined on March 9, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Once we were seated it was exactly as expected. The chef was a great showman, but I have seen a bit better in terms of engaging with the table. Our server was top notch and was helpful and attentive. The only gripe I have is that we had a 7pm reservation and were not seated until 7:30. This is not acceptable.
    

    Benihana - Salt Lake City, UTResponded 7 days ago

    Hi Michael, Thank you for your feedback. We're thrilled to hear that you enjoyed your experience at Benihana - Salt Lake City, UT. However, we're sorry to hear that you felt the service was not as engaging as you'd have liked. We appreciate your kind words about our chef and server, and we'll certainly take your comments into consideration as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
    

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