Benihana - Salt Lake City, UT

Review summary

1. M

   Marcelino

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was good took my girlfriend out for dinner we had a blast
   

   Benihana - Salt Lake City, UTResponded today

   Thanks for visiting us, Marcelino! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Salt Lake City, UT. It's wonderful to know that our food and service were able to contribute to your enjoyable experience. We look forward to welcoming you back for more memorable dining experiences.
   

   Is this helpful?

2. C

   Carol

   VIP

   Salt Lake City

   25 reviews

   5.0

   25 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place to celebrate a special occasion. A bit pricey for weekly night out. Wonderful food and great service.
   

   Benihana - Salt Lake City, UTResponded today

   Hi Carol, thank you so much for your wonderful review! We're thrilled to hear that you chose to celebrate your special occasion with us and that our food and service met your expectations. We understand that our pricing might be on the higher side, but we assure you that we strive to provide the best quality food and service at a reasonable price. We're grateful for your feedback and we look forward to welcoming you back for another memorable dining experience at Benihana - Salt Lake City, UT. Best, The Management Team
   

   Is this helpful?

3. J

   Jamie

   Salt Lake City

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nancy is always amazing & the food is great every single time we go.
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Thanks for the review, Jamie! We're thrilled to hear that you always have a great experience at Benihana - Salt Lake City, UT. It's fantastic to know that our food meets your expectations every time. We always aim to provide exceptional service, and we're glad to see that reflected in your visits. We appreciate your feedback and look forward to serving you again soon!
   

   Is this helpful?

4. D

   Dr. Kevin

   Salt Lake City

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Great service but not worth the price! Food wasn’t seasoned at all! Seemed like our chef went to Japan for his mission the decided to cook hibachi when he returned!
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Thanks for visiting us, Dr. Kevin. We're glad to hear that you appreciated our service, but we're sorry to hear that you found the food not seasoned as expected. We aim to serve our dishes with the highest quality and it seems we fell short this time. We appreciate your feedback and will take it into account as we continuously strive to improve our guest experience. We hope to have the opportunity to serve you again soon. Best, Benihana - Salt Lake City, UT Management Team
   

   Is this helpful?

5. R

   Ryan

   Philadelphia

   1 review

   3.0

   1 review

   Dined on January 12, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our server forgot two items from our order. The chef seemed extremely rushed and wasn't able to perform to the typical level we have experienced in the past. Some of the fun cooking events were skimmed over or ignored completely.
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hello Ryan, We're truly sorry to hear about your recent experience at Benihana - Salt Lake City, UT. It's disappointing to know that our service did not meet your expectations, especially in light of your positive feedback about our food and fun cooking events. We strive to provide our guests with exceptional service and it's clear we fell short this time. We appreciate your patience and understanding, and we're grateful for your feedback as it helps us improve. We hope to have the chance to serve you again and show you the Benihana experience we're known for. Best Regards, The Management Team
   

   Is this helpful?

6. C

   Crystal

   VIP

   Salt Lake City

   8 reviews

   4.0

   8 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our server was terrible, she was lucky the chef made up for their tip! Oswaldo was outstanding and gave us the fun we craved!
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Thanks for the review, Crystal! We're thrilled to hear that you had a great time at Benihana - Salt Lake City, UT. It's always our goal to provide an enjoyable dining experience for our guests. However, we're sorry to hear that your service experience didn't meet your expectations. We appreciate your feedback and will use it to improve. We're glad to know that Oswaldo was able to make up for your server's shortcomings. We hope to see you again soon and promise to make your next visit even more fun!
   

   Is this helpful?

7. E

   Erin

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a lot of fun. Took my 2 nephews and they had a blast! The food was excellent, I have never seen my nephews eat so much!
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Hi Erin, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you and your nephews had a fun dining experience at Benihana - Salt Lake City, UT. It's great to know that you and your family enjoyed our food and found the overall experience enjoyable. We strive to make every guest's visit a memorable one, and your feedback lets us know we're doing our job right! We look forward to welcoming you and your family back soon. Best regards, The Management Team
   

   Is this helpful?

8. A

   ALisa

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fun place to have great food and conversation!
   

   Benihana - Salt Lake City, UTResponded on January 10, 2025

   Hello ALisa, Thank you for your kind words and for rating us so highly! We're thrilled to hear that you always have a fun time at Benihana - Salt Lake City, UT. It's wonderful to know that you enjoy our food and conversation as much as we do. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

9. T

   Tim

   Omaha

   2 reviews

   3.0

   2 reviews

   Dined on January 7, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Server was absentminded, chef was great, food was great. Environment was cold and loud.
   

   Benihana - Salt Lake City, UTResponded on January 8, 2025

   Hi Tim, We're really sorry to hear about your less than perfect experience at our restaurant. We always aim to deliver a great experience, and we regret that we missed the mark on this occasion. We appreciate your feedback about the environment, and we'll certainly look into it. We're glad to hear that you enjoyed our food and found our chef to be great. We hope to have the opportunity to serve you again and make it up to you. Best, The Management Team at Benihana - Salt Lake City, UT
   

   Is this helpful?

10. K

    Ken

    Salt Lake City

    29 reviews

    5.0

    29 reviews

    Dined on January 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great option for people who are health conscious. Tasty stir fry with a show!
    

    Benihana - Salt Lake City, UTResponded on January 8, 2025

    Hello Ken, thank you for your wonderful review! We're thrilled to hear that you enjoyed our stir fry and found it to be a tasty option for those looking for a healthier meal. It's always our goal to provide an enjoyable dining experience for all our guests, and it's great to know we hit the mark with you. We look forward to serving you again soon at Benihana - Salt Lake City, UT. Best, The Management Team
    

    Is this helpful?