Benihana - Schaumburg, IL

Review summary

1. H

   Harold

   Minneapolis

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had fun! The food was good and so was the service
   

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2. S

   Sarah

   Milwaukee

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time celebrating my husband’s birthday
   

   Benihana - Schaumburg, ILResponded 3 days ago

   Hey Sarah, we're over the moon to hear that you and your husband had a great time celebrating your husband's birthday at Benihana - Schaumburg, IL! We're thrilled to know that you enjoyed our food and service. We strive to make every occasion special for our guests. Thank you for choosing us for your celebration and for leaving us a fantastic review. We look forward to welcoming you back for more celebrations in the future! Best, The Management Team
   

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3. J

   Jacquelyn

   VIP

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have been coming here all my life. It is always the best 💜
   

   Benihana - Schaumburg, ILResponded 3 days ago

   Thanks for the review, Jacquelyn! We're thrilled to hear that Benihana - Schaumburg, IL has been your favorite spot for over 40 years. Your kind words mean a lot to us. We're glad you enjoyed the food and service. We look forward to serving you many more great meals in the future!
   

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4. M

   Manuel

   Chicago

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Nasty, unsanitary plates with stained sliver wear and plates. Rude waiters didn’t even apologize for the dirty dishes. Incredibly overrated place. First and last time going to a Benihanas. Very dirty environment. Avoid wasting your money your money here. Not worth it
   

   Benihana - Schaumburg, ILResponded on February 17, 2025

   Hey Manuel, We're really sorry to hear about your recent experience at Benihana - Schaumburg, IL. We strive to provide our guests with a clean and enjoyable dining environment, and it's clear we missed the mark during your visit. We apologize for the issues you faced with your dishes and the service you received. Your feedback is important to us and we'll definitely look into these matters. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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5. E

   Emily

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   Made a reservation, showed up early an still had to wait an hour!! Host was not friendly. The cook and waiter were amazing. That was the only good thing.
   

   Benihana - Schaumburg, ILResponded on February 17, 2025

   Hi Emily, We're really sorry to hear about your experience at Benihana - Schaumburg, IL. It's always our goal to provide efficient service and we're sorry that we didn't meet that standard on your visit. We appreciate your feedback about our staff and the quality of food, and we'll certainly take this into account for future improvements. We hope you'll give us another chance to make your experience better. Best, The Management Team
   

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6. S

   Scott

   Chicago

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a 6 pm reservation. Arrived 10 minute prior to the reservation. We were very confused when we were told that the wait would be 30 to 45 minutes. We waited until 6:35 before we made the decision not to eat here. Would not recommend dining here. Poor customer service.
   

   Benihana - Schaumburg, ILResponded on February 17, 2025

   Hello Scott, We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait, even for a short period of time, and we apologize for the inconvenience caused. We strive to provide a timely and smooth dining experience for all our guests, and it's clear we fell short during your visit. Your feedback is invaluable to us, and we assure you that we will take steps to improve our service. We hope you will give us another chance to provide you with the exceptional experience you deserve. Best regards, The Management Team
   

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7. T

   Tyler

   San Francisco

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation was pointless, we had one at 6pm and didn't get seated until 45min after our reservation time. Food prices are overpriced especially if not going to get a good show like I have had in years past and it is no longer interactive with guests. Unfortunately it is not a good experience anymore especially when it's about $50/person.
   

   Benihana - Schaumburg, ILResponded 6 days ago

   Thanks for the feedback, Tyler. We're sorry to hear about your recent experience at Benihana - Schaumburg, IL. We understand that waiting for a table can be frustrating, especially when you have a reservation. We apologize for the delay and the overpricing of our food. We strive to provide an enjoyable dining experience for all our guests, and we're sorry to hear we fell short this time. We appreciate your honesty and will take it into consideration as we continuously work to improve our services.
   

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8. A

   Allyson

   VIP

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Made a reservation and still had to wait 30mins. I understand being busy on a holiday but then stop accepting reservations
   

   Benihana - Schaumburg, ILResponded on February 17, 2025

   Thanks for the feedback, Allyson. We're sorry for the delay during your visit to Benihana - Schaumburg, IL. We understand that it can be quite busy during the holiday season, and we apologize for any inconvenience caused. We're glad to know that you enjoyed our food and found it to be of value. We'll work on improving our service during peak hours to ensure a more seamless experience for our guests. We hope to welcome you back soon. Best regards, Benihana - Schaumburg, IL Management Team
   

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9. B

   Brian

   VIP

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Waiting half hour after our reservation to be seated, but not a big deal. The entranceway was heated and comfortable. It was a busy night in the restaurant. Waitress was great with drink refills. Food was tasty. I would recommend a different dressing for the salad. Overall fun night with an entertaining chef
   

   Benihana - Schaumburg, ILResponded on February 17, 2025

   Thanks for the feedback, Brian! We're glad to hear that you enjoyed your experience at Benihana - Schaumburg, IL. We apologize for the wait time you experienced, but we're glad it didn't overshadow your fun night. We're glad you enjoyed our service and food, and we'll definitely take your suggestion about the salad dressing into consideration. Thanks again for your review and recommendations. We hope to see you again soon!
   

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10. E

    Eric

    London

    1 review

    4.0

    1 review

    Dined on February 15, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    Once we were seated, it was fabulous. However, it was way overbooked and we were not seated until about 45 minutes after our reservation. The experience once seated was fun and all servers and chefs were very friendly.
    

    Benihana - Schaumburg, ILResponded on February 17, 2025

    Hello Eric, Thank you for your review and for choosing to dine with us at Benihana - Schaumburg, IL. We're delighted to hear that you enjoyed the food and our friendly servers. We're sorry to hear about the initial wait time, we understand how frustrating that can be. We strive to match our reservations to our guests as accurately as possible, and we apologize for any inconvenience caused. We're glad to hear that you still had a great experience once seated. We look forward to welcoming you back soon! Best regards, The Management Team
    

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