Benihana - Torrance, CA

Benihana - Torrance, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Terrence

   Los Angeles3 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service was significantly delayed due to apparent staffing shortages. I arrived at 8:00 PM and did not leave until 11:35 PM. Unfortunately, there was no acknowledgment or apology from management regarding the extended wait time.
   

   Is this helpful?

2. B

   Brad

   San Diego1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 4
   4. Ambience 1

   We had a 7:30 reservation and were still on waitlist, which ended up being an hour. When the chef finally arrived at the table the grill was off. We had to wait another 15 mins for the grill to warm up. Short story long, we arrived at 7:30 and left at 11:30. No bueno. Would not recommend. The food was very good though.
   

   Is this helpful?

3. b

   brandon

   Chicago1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   everything was good except for the waiting. despite the reservation, there was around 30 min wait to get to the table and the dinner took 2 hours.
   

   Is this helpful?

4. s

   shelley

   Los Angeles5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been going here every year for our birthdays this year. It felt a little more lively. The staff was friendly, and the atmosphere in general was pleasant.. Our chef Saul what is the best I’ve ever seen. Food was tasty as usual and just seemed like an over experience.
   

   Is this helpful?

5. OT

   OpenTable Diner

   Los Angeles7 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very nice we went for and early lunch, not as many people which made it a relaxing lunch. I have been there at night it has been busy and hectic. This was first time at lunch and I liked it. The server was nice and friendly Ann’s the chef was efficient and fun. The honored my request regarding my wheelchair which gave me a table the was easy to get in and out of very pleasant..
   

   Benihana - Torrance, CAResponded 5 days ago

   Dear Guest, Thank you for your kind review! We're so glad you enjoyed a relaxing lunch and that our team made your experience pleasant. It’s great to hear that our server and chef helped make your visit enjoyable. We're also happy we could accommodate your request for an accessible table. We appreciate your support and hope to welcome you back for another great meal—whether for a calm lunch or a lively dinner! Best regards, The Management Team
   

   Is this helpful?

6. B

   Brandon

   Orange County3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Chef was great. Energetic and Fun. Our Server was nice! Forgot some things but the chef made up for it . Overall a great experience
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for visiting us, Brandon! We're thrilled to hear that you had a great experience at Benihana - Torrance, CA. Our chef's energetic and fun style really stood out and we're glad you appreciated it. We apologize for the lapse in our service, but we're glad it didn't affect your overall experience. We look forward to serving you again soon!
   

   Is this helpful?

7. j

   juvie

   Los Angeles3 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   My reservation was at 830 and didn’t get seated till about 920. The waiter was forgetful and came back once didn’t refill our drinks and forgot my cocktail. To have a reservation this late at a restaurant like this is unacceptable because our chef really didn’t start cooking until 10 pm by that time I was ready to go
   

   Benihana - Torrance, CAResponded 7 days ago

   Hi Juvie, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We understand how frustrating it can be to have a reservation at a late hour and we apologize for the inconvenience caused. We also acknowledge your feedback about the forgotten cocktail and we assure you that we'll address this issue. We hope to have another chance to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

8. OT

   OpenTable Diner

   Los Angeles3 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I go to Benihana yearly for my birthday and my best friend’s birthday back to back Feb and Mar. this year has been the best service I’ve had! I got there for a 6pm reservation and was seated in 10 minutes!! The service has improved drastically and the chefs have been on their A game!! The food has been perfection and even the birthday songs have had charisma and making whole tables join in on the celebrations!!! Great job Benihana!! Keep up the great work!! See you next year!
   

   Benihana - Torrance, CAResponded on March 8, 2025

   Dear Guest! Thanks for the feedback! We're thrilled to hear that your visits to Benihana - Torrance, CA, have been a memorable experience. Your kind words about our service and food are greatly appreciated. We're committed to improving our service and making our guests' celebrations even more enjoyable. Looking forward to serving you and your friends again next year!
   

   Is this helpful?

9. OT

   OpenTable Diner

   Las Vegas5 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had the greatest experience yet at Benihanas. I took my family of 8 out to dinner tonight. Both my brothers, my mom, my mother in law, my husband my 2 little boys (4 & 20 months) and I. Our waiter John-Well was patient, social, kind, helpful and friendly. He refilled our drinks, chatted with us, brought our soups and salads and constantly checked on us. He told us at the beginning of our dinner they were packed, but he was going to do his best to get us served as fast as possible. I will say I didn't even notice any service being slow. Our chef Eric was next level amazing (he needs to be training all the chefs). He was funny, quick, efficient, kind and had my 4 year old having the best time of his life. They were yelling funny words together, laughing and just being silly. My son even asked to come back tomorrow to hang out with his new friend. I can't wait to come back with my family again. I will be requesting John-well and Eric every time. As a team you will not go wrong!
   

   Benihana - Torrance, CAResponded on March 6, 2025

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you and your family had a great experience at Benihana - Torrance, CA. It's wonderful to know that our team was able to provide you with attentive service and a fun atmosphere. We're also glad that you and your little ones enjoyed their time with us. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you and your family again soon!
   

   Is this helpful?

10. S

    Shay

    Unspecified1 review

    5.0

    Dined on March 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was my first time I loved it I would definitely go again!
    

    • 
    • 
    • 

    Benihana - Torrance, CAResponded on March 7, 2025

    Hi Ariel, We're over the moon to hear that you loved your first visit to Benihana - Torrance, CA! It's wonderful to know that you had a great experience with us and that we're one of your favorite restaurants. We always strive to provide excellent food and service, and your kind words truly mean a lot to us. Thank you for choosing us and we look forward to serving you again soon! Best Regards, The Management Team
    

    Is this helpful?