Benihana - Troy, MI

Review summary

1. A

   Alexandra

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   We had planned on coming here for my son’s birthday as we always pick Benihana for special occasions. I wrote in my reservation’s I had made online that it was my son’s birthday and it was a special day. To start off we were seated at our table for almost 45 minutes with out any drinks or WATER! Our server had come over and taken our order and we never saw her for awhile after that. After my stepfather finally got up and found someone we received our soups and salads before we had still received our water and drinks. By this point we were just glad to have some service. My stepdads drink they were out of so he told her a different gin, again 25 minutes later still no drink for him. Finally my mother had to get up and walk to the bar where 3 bartenders were just standing around chatting. She requested his cocktail and brought it back to the table herself. Our chef BIANCA was fantastic!!! She put on a great show for my son and the food tasted wonderful. At the end of the night our belly’s were full and my son was happy I mean he’s only 7! My biggest complaint was our service especially when my bill was $388! For that price I expect service that is higher than bare minimum. I couldn’t even tell you her name! We will stick to the Northville location as they do a much better job.
   

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2. J

   John

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, friendly service, great experience. I highly recommend this location
   

   Benihana - Troy, MIResponded 1 day ago

   Hello John, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at Benihana - Troy, MI. It's wonderful to know that our food and service met your expectations. Your recommendation means a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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3. R

   Reyna

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was very good and the chef Ricardo was fantastic but we weren’t seated until 8pm for a 7pm reservation, and we never got our ice cream. A lot of people in the lobby were visibly upset about the wait, our server was rushed, and we waited a very long time once we ordered- drinks and apps were coming after the soup and salad course. Atypical experience for Benihana.
   

   Benihana - Troy, MIResponded 1 day ago

   Hello Reyna, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and our chef's performance. However, we're sorry to hear about your seating delay and the delay in your ice cream. We understand how frustrating this can be and we apologize for any inconvenience it may have caused. We strive to provide a seamless dining experience and it seems we fell short during your visit. We appreciate your feedback and will certainly address these issues with our team to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Troy, MI The Management Team
   

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4. J

   John

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Over crowded, seating was 30 minutes behind, daughter had to leave early due to her plans and the delay in service. The main entrance is a hazard with the air flow and the doors. Howling and noisy and door is difficult to open with the air pressure. Many struggled to open it ands i am surprised it didn’t slam shut and injure someone. Lobby crowded with all the people waiting, bar was way behind getting drinks out, i waited 40 minutes for an old fashioned. Servers and chef were ok but for the money, we will go somewhere else. Won’t return to this location.
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for the feedback, John. We're sorry to hear about the issues you experienced during your visit to Benihana - Troy, MI. We understand that the seating arrangement, service, and delays were not up to our usual standards. We're also sorry about the incident with the door. We assure you that safety is our priority and we'll take your feedback into consideration to improve our services. We're saddened to know that you won't return, but we hope you'll give us another chance to provide you with the experience you deserve.
   

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5. J

   Jerbina

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Can to celebrate my 48th birthday with a group of 6. Didn’t wait long to be seated and everything was great. Server and chef were both great
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for visiting us, Jerbina! We're thrilled to hear that you and your group had a great time celebrating your 48th birthday at Benihana - Troy, MI. It's always our pleasure to provide our guests with outstanding service and delicious food. We're glad you enjoyed the atmosphere and the overall experience. We look forward to serving you again soon!
   

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6. L

   Latricia

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Wait time to be seated was longer than 30 minutes
   

   Benihana - Troy, MIResponded 4 days ago

   Thanks for the review, Latricia. We're glad to hear that you enjoyed our food and found it to be of good value. However, we're sorry to hear about the longer wait time you experienced to be seated. We strive to provide excellent service to all of our guests, and we're disappointed to hear that we fell short in this instance. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Troy, MI The Management Team
   

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7. K

   Kenyata

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef was on point and waitress the staff was friendly and to the point.
   

   Benihana - Troy, MIResponded 4 days ago

   Thanks for the review, Kenyata! We're thrilled to hear that you enjoyed your experience at Benihana - Troy, MI. It's great to know that our team was able to provide you with friendly and accurate service. We strive to provide a memorable dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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8. C

   Christena

   Unspecified

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. Never disappoints me. Everything was great
   

   Benihana - Troy, MIResponded 5 days ago

   Hello Christena, We're over the moon to hear that you had a fantastic experience at Benihana - Troy, MI! It's wonderful to know that you enjoy our food, service, and value. We strive to consistently deliver the best for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

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9. V

   Vernictia

   Detroit

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The night started out well enough but there were some sour moments throughout the evening that made this experience not the greatest. The service staff was mediocre at best and while the manager tried hard (not really) to resolve the problem we were having we were able to come to a mutually acceptable outcome so as the evening came to a close one of the guests in our party decided to order food to go only to discover that they got the order COMPLETELY WRONG! Not giving this location a second chance or a second thought.
   

   Benihana - Troy, MIResponded 5 days ago

   Thanks for the feedback, Vernictia. We're sorry to hear that your experience at Benihana - Troy, MI didn't meet your expectations. We understand that the service and food quality were not up to par and we sincerely apologize for any inconvenience caused. We're always striving to improve and your feedback is invaluable in this process. We hope you'll give us another chance to make it right. Best, The Management Team
   

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10. T

    Taylor

    Detroit

    5 reviews

    5.0

    5 reviews

    Dined on February 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I enjoyed myself. Thank you. Came for a birthday dinner. So much food I could feed 3 people. Thanks!
    

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    Benihana - Troy, MIResponded 7 days ago

    Thanks for the review, Taylor! We're thrilled to hear that you had a great time celebrating your birthday with us at Benihana - Troy, MI. We take pride in our variety of dishes and we're glad you all enjoyed them. Your kind words mean a lot to us and we look forward to serving you again soon. Best, The Management Team
    

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