Benihana - Troy, MI

Review summary

1. R

   Rebecca

   VIP

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   The food was great, service ok and restaurant ambiance was awful! The table we were seated at had extremely cold outside air rushing in through the overhead hood vent. Granted it is extremely cold in Michigan right now, however, this was ridiculous. We thought once the chef came it would get better because the hood vent would be on sucking the cold air out along with the smoke from the food cooking. Unfortunately the hood vent was not working. When I said something to the chef he said "I guess it is not working" and then just moved the smoking zucchini to the other side of the grill. I complained to the waitress how cold it was and she didn't offer any solution either. It was so cold that our food only stayed warm for about 10 minutes. I went to speak with the manager - she barely offered an apology. We visit this location at least 10 times a year - have even spent every Christmas Day there for the last 15 years (with the exception of Covid years). Very disappointed for the staff not caring enough to move us and/or compensating us. May need to reconsider visiting this location again.
   

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2. C

   Chris

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was very slow and not engaged waited 45 minutes once we were seated for beverages and a full hour and 15 minutes before the chef arrived to cook . Price point is top end and disappointing because of the service . Bill was $600 plus for 6 adults Wo t chose to go back
   

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3. L

   LAKSHMI

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   While I appreciate the lively and engaging hibachi setup, there were some aspects that left us disappointed. I am vegetarian, and my family dont eat beef. Unfortunately, we were seated at a shared table where the chef cooked beef and other non-vegetarian items on the same grill using the same utensils. This made us uncomfortable, and we were unable to fully enjoy the meal. We ended up eating only rice and taking the rest of the food home, which didn’t feel worth the $50 per person we paid. In other hibachi restaurants we’ve visited, staff members ask about dietary preferences or concerns before seating guests. This small consideration ensures everyone has a pleasant experience. It would be great if your restaurant could adopt a similar approach. When I expressed my concerns to the front desk, I felt they were not addressed with the seriousness I expected. While $50 per person may not be a significant amount for some, it is a premium price for a middle-class family like ours who dine out only occasionally. I hope you take this feedback constructively to improve the experience for guests with dietary restrictions or preferences in the future. I look forward to hearing how you might address these concerns.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Lakshmi. We're sorry to hear about your experience at our Benihana - Troy, MI location. We take pride in providing a diverse menu and accommodating all dietary needs, and we regret that we fell short in your case. We understand your concerns and will certainly take them into account as we continuously strive to improve our guests' experiences. We hope to have another chance to provide a better dining experience in the future.
   

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4. j

   julie

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   My daughter has multiple food allergies and it was handled very well. Someone else at the table was a vegan so my daughter’s food was made first and then the vegan food and then the rest of the table. It was a great experience. Our waitress disappeared during the last 1/2 of our meal and we had to find her to get our bills and take home containers. It was a great birthday celebration for my daughter!
   

   Benihana - Troy, MIResponded 4 days ago

   Thanks for the review, Julie! We're thrilled to hear that your family-friendly celebration at Benihana - Troy, MI was a great one. It's wonderful to know that our team was able to accommodate your daughter's dietary needs and provide an enjoyable dining experience. We apologize for the longer wait time you experienced, and we're working on improving that. We appreciate your feedback and look forward to serving you again soon.
   

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5. D

   Darryl

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our server China and chef K were excellent.The location was clean.
   

   Benihana - Troy, MIResponded 4 days ago

   Hi Darryl, Thank you for taking the time to review us. We're glad to hear that you enjoyed your experience at Benihana - Troy, MI. It's great to know that our team and the chefs met your expectations. We take pride in maintaining a clean and safe environment for our guests, and we're glad you appreciated our location as well. We hope to see you again soon.
   

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6. M

   Michael

   Detroit

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thom was great with his service and culinary skills. Highly recommend him…
   

   Benihana - Troy, MIResponded 4 days ago

   Hi Michael, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed your culinary experience at Benihana - Troy, MI. We always strive to provide excellent service and it's great to know that we met your expectations. We're also glad to know that you highly recommend us. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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7. C

   Cynthia

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Ordered a glass of wine at the bar and was served in a Brandy snifter, possibly because there was very little left in the opened bottle. Food quality was very poor.
   

   Benihana - Troy, MIResponded 5 days ago

   Hi Cynthia, We're really sorry to hear about your experience at Benihana - Troy, MI. It's disappointing to know that we didn't meet your expectations in terms of food quality and wine serving. We pride ourselves on the quality of our dishes and it's clear we missed the mark this time. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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8. KL

   KarimL

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined on January 12, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had reservations for 7:30pm, we were seated at 8:15pm. My wife ordered the margarita that was basically lemon water and we asked to be changed to sprite which took 20 minutes after multiple reminders. I ordered the wagyu beef specialty entree with 6 course meal. The wagyu beef was very chewy and not at all like wagyu. When we complained the manager did not even have the courtesy to come and have a discussion. The servers were in a hurry , they gave us the bill even before serving us the ice cream and Japanese tea which was included in our meal. Worst experience.
   

   Benihana - Troy, MIResponded on January 13, 2025

   Thanks for visiting us, Karim! We're truly sorry to hear about your experience at Benihana - Troy, MI. It's clear from your feedback that we did not meet your expectations, especially in terms of service and food quality. We take your comments seriously and will use them to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. S

   Sandra

   Grand Rapids

   8 reviews

   3.0

   8 reviews

   Dined on January 9, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Poor service, also must have been a new chef, cooking was backwards, got appetizer almost last. The food was good, but prices have really skyrocketed.
   

   Benihana - Troy, MIResponded on January 11, 2025

   Hi Sandra, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Troy, MI, but we're truly sorry that the service did not meet your expectations. We pride ourselves on delivering exceptional service to all our guests and it seems we missed the mark during your visit. Your feedback regarding the ordering and the cooking techniques is greatly appreciated and will be taken into account as we continuously strive to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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10. PP

    PaulaP

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on January 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was amazing at Benihana! I forgot how good it was. Our Chef Mauricio did a great job with cooking and presentation. And the flavors - out of this world! Can we say choo-choo?!!
    

    Benihana - Troy, MIResponded on January 9, 2025

    Hey Paula, Thank you for your glowing review! We're overjoyed to hear that you had an amazing experience at Benihana - Troy, MI. It's fantastic to know that our Chef's work stood out and you enjoyed the flavors. We're glad you enjoyed the food and we can't wait to welcome you back for another choo-choo! Best, The Management Team
    

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