Benihana - Troy, MI

Review summary

1. B

   Barbara

   Detroit

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The prices seem a little higher this year The salad had to much dressing on it. There was probably about 1/2cup left in the bowl. My soup has less broth than the others and little or no items in it.
   

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2. K

   Katie

   Edmonton

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 1

   Food was delicious, service was friendly and attentive. But restaurant needs an upgrade, it’s so dirty and old. Overall a great night out.
   

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3. D

   Diana

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a great time. I would definitely go back.
   

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4. M

   Marlena

   Dallas

   41 reviews

   vip
   5.0

   41 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very welcoming staff, great service and delicious food
   

   Benihana - Troy, MIResponded 2 days ago

   Hey, Marlena! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff and service at Benihana - Troy. It's fantastic to know that you enjoyed our food as well. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best, The Management Team
   

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5. A

   Alexandria

   Detroit

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The experience was terrible! The server sucked. She dropped water on my boyfriend’s shoes didn’t apologize she said “it was just water”. We were there for 1 hour waiting for cook. It took 40 mins to get our drinks. The cook was really good and friendly. The server took 1 hour after our food was done to bring us our bill. She did not even care that we were all standing up waiting for our bills. She didn’t get refills on drinks. She didn’t even check on us while the cook was there. She never brought us our salads. Won’t be going back!
   

   Benihana - Troy, MIResponded 5 days ago

   Hey Alexandria! Thanks for the feedback. We're really sorry to hear about your experience at Benihana - Troy. It's disheartening to hear that we didn't meet your expectations, especially regarding our service. We strive to provide top-notch service and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're truly sorry this happened. We'll take your comments into account as we strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to serve you better. Best, The Management Team
   

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6. R

   Ramonita

   Detroit

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   My ratings came because for this restaurant to be so expensive I have been there 4x this yr alone and the bathrooms are extremely disgusting and makes you not want to eat there if you go to the bathroom first before eating. And staff is cleaning and still always dirty
   

   Benihana - Troy, MIResponded 5 days ago

   Hey Ramonita! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Troy. It's disappointing to know that you found our facilities and the cleanliness lacking. We appreciate your feedback as it helps us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to make your next visit a better one. Best regards, Benihana - Troy, MI Management Team
   

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7. c

   carolyn

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the Hibachi chicken and my husband Hibachi steak. It was our 27th anniversary and we really enjoyed. The chef was entertaining, and we met wonderful people at our table. Everyone was friendly. The chef talked about sports with us and did magic tricks and the food was fantastic. The price is right and the place is clean and fun.
   

   Benihana - Troy, MIResponded 5 days ago

   Hey, Carolyn! The Management Team here at Benihana - Troy is delighted to hear that we could make your 27th anniversary celebration a memorable one. We're thrilled that you and your husband enjoyed the Hibachi chicken and Hibachi steak. Our team always strives to make every guest feel welcome and we're glad we could do that for you. Thanks for taking the time to leave this wonderful review. We look forward to serving you again soon!
   

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8. C

   Cierra

   Detroit

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 2

   It was a typical Benihana experience. Everything was fine out chef was Tom he was great.
   

   Benihana - Troy, MIResponded 5 days ago

   Hey Cierra! Thanks for the feedback! We're thrilled to hear that you had a great experience at Benihana - Troy. We're glad that you enjoyed the food and service. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to that. We hope to see you again soon!
   

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9. J

   Joi

   Detroit

   7 reviews

   3.0

   7 reviews

   Dined on November 21, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was awesome! Our cook was perfect. Our waitress was wonderful. The restaurant was too cold, even with the grill on.
   

   Benihana - Troy, MIResponded on November 22, 2024

   Thanks for visiting us, Joi! We're thrilled to hear that you enjoyed the food and found our service to be wonderful. We apologize for the inconvenience you experienced due to the temperature. We appreciate your feedback and will certainly look into this matter. We hope to welcome you back soon at Benihana - Troy.
   

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10. T

    Tiffany

    Detroit

    1 review

    1.0

    1 review

    Dined on November 20, 2024

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 3

    This restaurant has fell off a lot over the years. The quality of both the food and service Is extremely subpar. The waiters and greeters are also not friendly. My food was so greasy and my son had to wait on his steamed rice while his steak got cold cause the waitress hadn’t even brung it out. This establishment could definitely use some management. I won’t be back to patronize.
    

    Benihana - Troy, MIResponded on November 21, 2024

    Dear Tiffany! Thanks for visiting us at Benihana - Troy. We're truly sorry to hear about your recent experience. We pride ourselves on our food and service, and we're disappointed to hear that we fell short during your visit. Your comments about the quality of our food and service, as well as the friendliness of our staff, are taken very seriously. We will certainly address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're saddened to hear that you won't be returning, but we hope you might consider giving us another chance in the future. Best regards, The Management Team
    

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