Benihana - Troy, MI

Review summary

1. T

   Taylor

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed myself. Thank you. Came for a birthday dinner. So much food I could feed 3 people. Thanks!
   

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2. M

   Malaysia

   Detroit

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Wasn’t my best experience, the cooked looked sick. He was sweaty and had a mask on. The table was over booked.
   

   Benihana - Troy, MIResponded 1 day ago

   Dear Malaysia, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. The health and well-being of our guests and staff are our top priorities, and we take concerns like this very seriously. Our team follows strict health and safety protocols, and we will be reviewing this matter internally to ensure that all guidelines are being properly followed. Additionally, we apologize for any inconvenience caused by overbooking. We strive to accommodate all our guests comfortably and appreciate your patience as we work on improving our reservation process. We value your input and would love the opportunity to make things right. If you’d like to discuss your experience further, please feel free to reach out to us at our website. Best regards,
   

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3. C

   Crystal

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   HORRIBLE and WORST EXPERIENCE. The restrooms were filthy and waitress had a terrible attitude. We sat down and when the waitress gave us water we did not receive no straws until 10 minutes later. We also did not receive silverware and when I requested it the waitress rolled her eyes and walked away. Salad lettuce was brown and the chef made the rice burnt!! There was also an alternation that occurred between another waitress and guest. DO NOT GO TO THIS RESTAURANT.
   

   Benihana - Troy, MIResponded 1 day ago

   Dear Crystal! We sincerely apologize for your disappointing experience. Cleanliness, service, and food quality are top priorities for us, and it's clear we did not meet those standards during your visit. We regret any rudeness from our staff and appreciate you bringing this to our attention. Your feedback will be addressed with our team to ensure improvements are made. If you're open to discussing this further, please reach out to us at [contact information]. We’d love the opportunity to make things right. Best regards,
   

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4. R

   Rebecca

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good, but not extraordinary. I wish I could have gotten a refill on our drinks. The waitress wasn't around much. The chef did well but was a bit messy. I got pieces of the food on me while he was cooking. I've had better food at other hibachi restaurants. The sushi was OK, but again, I've had better. Had to ask for dessert, it was never offered.
   

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5. S

   Shakayla

   Las Vegas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was fun … a little crowded but fun the cook could’ve been a little more entertaining tho
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the feedback, Shakayla. We're glad to hear that you had a fun time at Benihana - Troy, MI. We're sorry to hear that you found the entertainment level a bit lacking. We're always striving to provide a great experience for our guests, and your feedback helps us improve. We hope to have the opportunity to serve you again and provide you with an even better experience.
   

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6. t

   theron

   Detroit

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   idk why so many people give this place bad reviews but me and my girlfriend went last night and i had a great time. she had a great time too and loved the food. took almost an hour to sit down but they were busy it happens. chef took a minute to come out but honestly who cares the food was amazing, tried shrimp for the first time and it tasted great lol wouldn’t mind if they replaced the tobasco with franks lmao chicken and steak could’ve used more seasoning but honestly overall i was completely satisfied. tipped like 25$
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for the review, Theron! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Troy, MI. It's wonderful to know that you enjoyed our food and found the service to be excellent. We apologize for the wait time but we're glad it didn't overshadow your experience. Your feedback about the seasoning is appreciated and we'll certainly take it into consideration. We hope to see you again soon!
   

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7. K

   Kisha

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   They were running 20mins behind rsvp. Took another 15mins for waiter than another 45mins for the chef. Once he finished cooking & put the food on our plates the waiter came right over with boxes & bags asking who was ready. Everybody looking around confused because we just got the food. So one person gave their plate to her. Then she said anyone else. She stood there waiting for us to pack the carry outs. Nobody actually ate or was able to enjoy the food.
   

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8. a

   anthony

   Detroit

   41 reviews

   5.0

   41 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I must say Demi my server was the best I've had i didn't have to ask for a refill at all she was friendly and very attentive to our needs TOM OUT COOK WAS GOOD ALSO BUT EGGS WERE A LITTLE OVER COOKED FOR THE RICE
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Anthony! We're thrilled to hear that you had a fantastic experience at Benihana - Troy, MI. It's great to know that our team provided you with attentive service and delicious meals. We always strive to provide the best for our guests and your feedback validates our efforts. We hope to see you again soon!
   

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9. L

   Lisa

   VIP

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Food was very greasy and over priced, our server was wonderful however our chef left a lot to be desired. She flung her spatula almost hitting another lady at our table, got rice everywhere but on the grill and never served us our sauces. Food was incredibly over priced. We will stick with Osaka which has much better food at a lower price and better chefs.
   

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   Benihana - Troy, MIResponded 1 day ago

   Hello Lisa, We're sorry to hear about your recent experience at Benihana - Troy, MI. We take pride in our food and service, and we're disheartened to hear that we didn't meet your expectations. We appreciate your feedback about the greasiness of our food and the price, and we'll certainly take your comments into consideration as we continually strive to improve our dishes and service. We're glad to hear that our server was able to make your visit pleasant, and we hope you'll give us another chance to impress you with our service and food in the future. Best regards, The Management Team
   

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10. M

    Marnese

    Detroit

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    This has to be that worst experience I have ever had at Benihana. The service was very cold. My food was very cold. It took 20 minutes just to get me seated in general seating. I’m very upset.
    

    Benihana - Troy, MIResponded 1 day ago

    Hello Marnese, We're truly sorry to hear about your recent experience at Benihana - Troy, MI. It's disheartening to learn that you didn't receive the warm service and food we strive to provide our guests. We appreciate your feedback as it helps us identify areas where we can improve. We will certainly take your comments into consideration and strive to provide a better experience for all our guests in the future. Thank you for taking the time to share your feedback. Best Regards, The Management Team
    

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