Benihana - Wheeling, IL

Review summary

1. T

   Tom and Loretta

   VIP

   Minneapolis

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Awesome friendly service made our recent celebration a success! Thank you!
   

   Benihana - Wheeling, ILResponded today

   Thanks for the review, Tom and Loretta! We're thrilled to hear that you and your family had an awesome experience celebrating a special occasion with us. It's wonderful to know that our friendly service made your celebration a success. We strive to provide the best service possible, and your feedback is a great motivation for our team. We look forward to welcoming you back for another memorable dining experience at Benihana - Wheeling, IL.
   

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2. T

   Tom

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   I like the Benihana experience and I have been to the Wheeling locaion several rimes and the Las Vegas location over 20 times. This last time at the Wheeling location the three of us had to wait over 30 minutes to be seated, even with a reservation. Our waitress was very good, but the chef barely said a word beyond asking how people wanted their steaks cooked. He was very good at the cooking utensils and food juggling. The food was good as always. It’s not a cheap dinner, and part of the cost is the experience. The good news is that these are easy fixes.
   

   Benihana - Wheeling, ILResponded 1 day ago

   Hi Tom, Thank you for taking the time to share your experience at Benihana - Wheeling, IL. We're glad to hear that you enjoyed the chef's service and found the food good as always. We apologize for the wait time you experienced, and we're sorry that we didn't meet your expectations in terms of service and value. We're continuously working on improving our service and your feedback is invaluable. We hope you'll give us another chance to provide the experience you've come to expect from us. Best regards, Benihana - Wheeling, IL Management Team
   

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3. Z

   Zaire

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Needs more entertainment but overall it’s nice!!!
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for visiting us, Zaire! We're thrilled to hear that you enjoyed your overall experience at Benihana - Wheeling, IL. We work hard to provide a unique dining experience, so we're glad to know that you found our restaurant enjoyable. We appreciate your feedback on the service and value, and we'll definitely take it into consideration as we continually strive to improve. We hope to welcome you back soon for more entertainment!
   

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4. D

   David

   Milwaukee

   18 reviews

   3.0

   18 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our visit did not live up to the brand. The food was ok, but when the best part of the filet and lobster meal is the fried rice, something is not right. The soup was great, the ginger sauce salad was not. We were dining at 6:00pm and they were out of stock of several Japanese beers, which was a disappointment. All in all, had this been a run of the mill Japanese restaurant I would have left a kinder review. Benihana’s reputation deserves way better.
   

   Benihana - Wheeling, ILResponded 3 days ago

   Dear David, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t live up to expectations. At Benihana, we take great pride in delivering high-quality food and service, and we regret that we fell short during your visit. We appreciate your honest input regarding the meal and beverage selection, and we’ll be sharing your comments with our team to ensure we improve both consistency and availability. Your experience matters to us, and we hope you’ll consider giving us another chance in the future to provide the level of excellence you expect and deserve.
   

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5. E

   Elina

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service was painfully slow. We were the only ones at our table and it took over 30 minutes for the food to even start being prepared. When I showed an email for buy one get one fried rice O was told this expired even though nowhere in the email was there an expiration date. Overall disappointing visit.
   

   Benihana - Wheeling, ILResponded 3 days ago

   Hello Elina, We're truly sorry to hear about your recent experience at Benihana - Wheeling, IL. We always aim to deliver a great experience, and it's clear we fell short during your visit. We understand how frustrating it can be to wait for your food, especially when you're expecting it. We also apologize for the confusion regarding the expiration date. Your feedback is invaluable to us as it helps us improve. We hope you'll give us another chance to make your next visit a better one. Best Regards, The Management Team
   

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6. J

   Jacqueline

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great night when we go to Benihana! The food was wonderful and atmosphere os so fun.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Hey Jacqueline, we're thrilled to hear that you always have a great night at Benihana - Wheeling, IL! It's wonderful to know that you enjoyed our food and atmosphere. We strive to provide a memorable experience for all our guests and your kind words truly mean a lot to us. Thank you for your support and we look forward to serving you again soon.
   

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7. C

   Cierra

   Chicago

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great experience. Food was great and the chef was fun
   

   Benihana - Wheeling, ILResponded 3 days ago

   Hello Cierra, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL. It's fantastic to know that our food and chef added to your positive experience. We appreciate your kind words and high ratings. We look forward to serving you again soon! Best Regards, The Management Team
   

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8. C

   Chris

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jose was an awesome chef, food was fantastic, service was great
   

   Benihana - Wheeling, ILResponded on February 17, 2025

   Hi Chris, We're overjoyed to hear that you had a fantastic experience at Benihana - Wheeling, IL! It's fantastic to know that you enjoyed our food and service. We always strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. Thank you for your high ratings and for taking the time to share your experience. We look forward to serving you again soon! Best regards, The Management Team
   

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9. R

   Raymond

   Chicago

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great service was great and the food was delicious. I’d choose this one over the other one for sure.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Thanks for visiting us, Raymond! We're thrilled to hear that you enjoyed your meal at Benihana - Wheeling, IL. It's wonderful to know that our food and service met your expectations. Your recommendation means a lot to us. We look forward to serving you again soon.
   

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10. P

    Pamela

    Unspecified

    1 review

    4.0

    1 review

    Dined on February 15, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Our food was great but the vegetables were minimal for 8 people. Our cook was funny and really tried to entertain our table. Our server could have been more attentive to the table.
    

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    Benihana - Wheeling, ILResponded on February 17, 2025

    Hello Pamela, We're glad to hear that you enjoyed the food at Benihana - Wheeling, IL! It's always our goal to provide our guests with great dining experiences. We're sorry to hear that the vegetables were not enough for your group. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our service. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
    

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