Broussard's Restaurant

Review summary

1. J

   Jerri

   VIP

   Houston

   52 reviews

   5.0

   52 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Jazz Brunch was excellent. The food was great we had the quiche, short ribs & eggs and the Bbq gulf shrimp and grits. The wait staff was attentive and should be commended for the excellent recommendations and service. The music was not too loud, just enough to hear it but be able to hear all the conversations at the table. Will definitely go again when we are in New Orleans.
   

   Broussard's RestaurantResponded 1 day ago

   Jerri, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you enjoyed our jazz brunch and that the quiche, short rib & eggs and bbq gulf shrimp & grits were a hit! It's great to know our service team made a positive impression with their attentive service and recommendations. We always strive to create the perfect ambiance and we're glad you found the music level just right for conversation. We can't wait to welcome you back on your next visit to New Orleans! Cheers, Lindsay Welch Assistant General Manager
   

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2. W

   Wendy

   New Orleans

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We booked our reservations to be a jazz brunch. The restaurant was not busy and we were seated off to a side room and could not hear any jazz music. Very disappointing. I will say the food was very good which kept my rating high.
   

   Broussard's RestaurantResponded 1 day ago

   Wendy, Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear that you enjoyed the food, but we sincerely apologize for the disappointment regarding the lack of jazz music. Our jazz musicians are supposed to travel from room to room, so to hear that you weren't able to experience that aspect of the experience is disappointing to hear. Your experience is important to us, and we appreciate your comments as they help us improve. We hope you'll consider giving us another chance in the future, so we can provide you with the full jazz brunch experience you are looking for! Warm Regards, Lindsay Welch Assistant General Manager
   

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3. D

   Diego

   VIP

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and a beautiful building, the main server was not as present, but there were a bunch of big parties so we knew it was not his fault. Everyone was super friendly and it was my favorite restaurant in our visit to New Orleans.
   

   Broussard's RestaurantResponded 1 day ago

   Diego, Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed our food and appreciated the beauty of our building here at Broussard's. We apologize for the large parties that affected service, but we're glad to know that our team remained friendly and welcoming despite the busyness. Knowing that we were your favorite restaurant during your visit to New Orleans truly means a lot to us! We look forward to welcoming you back on your next trip! Cheers, Lindsay Welch Assistant General Manager
   

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4. A

   Abra

   Dorset

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Mr David, was the epitome of solicitousness. We had the weekend brunch which was delicious. The Gumbo Trio played excellent music throughout. Will return!
   

   Broussard's RestaurantResponded 1 day ago

   Abra, Thank you for your glowing five-star review! I know that David will be thrilled to hear that he provided you with exceptional service and that you enjoyed our jazz brunch. It's wonderful to know that the Gumbo Jazz Trio added to your experience with their excellent music. We can't wait to welcome you back for another delightful visit! Cheers, Lindsay Welch Assistant General Manager
   

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5. M

   Margaret

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was very poor, our reservations were for 5:30 our food did not arrive until 7:00!!! Very disappointing!
   

   Broussard's RestaurantResponded 1 day ago

   Margaret, Thank you for sharing your experience with us. We sincerely apologize for the poor service you encountered during your visit. Waiting for food for such an extended time is unacceptable, and we understand how disappointing that must have been. Your feedback is invaluable, and I will address this with our entire team to ensure immediate improvements are made. We hope you'll give us another chance in the future to provide you with the quality service and dining experience you deserve. Warm Regards, Lindsay Welch Assistant General Manager
   

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6. A

   ANGELICA

   VIP

   New Orleans

   5 reviews

   5.0

   5 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I really enjoy this restaurant. The venue, services excellent,food, music 10/10
   

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   Broussard's RestaurantResponded 6 days ago

   Angelica, thank you so much for your wonderful review! We're so pleased to hear that you enjoyed your experience with us at Broussard's Restaurant. It's great to know that you appreciated all aspects of your experience. We strive to create an enjoyable atmosphere for our guests and your feedback means a lot to us. We hope to welcome you back soon for another fantastic visit. Cheers! Jessica Rann, General Manager
   

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7. A

   Andy

   Cincinnati

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service; elegant and quiet dining room.
   

   Broussard's RestaurantResponded 6 days ago

   Andy, thank you for your amazing 5-star review! We're delighted to hear that you enjoyed the fantastic food and service, as well as our elegant and quiet ambiance of our dining room. Creating a memorable experience for guests is our top priority, and your kind words motivate us to keep striving for excellence. We look forward to welcoming you back for another wonderful dining experience! Cheers, Jessica Rann, General Manager
   

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8. S

   Stephen

   New York City

   31 reviews

   5.0

   31 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was prepared excellently. The Bronzed Red Fish was a little over seasoned for me, but my server and the kitchen made it right. The chef made it to my liking and it was perfect.
   

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9. A

   Amanda

   New Orleans

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious as expected. Band was a great New Orleans touch. Appreciated the extras sent from the chef to celebrate our anniversary.
   

   Broussard's RestaurantResponded on January 6, 2025

   SO happy to hear that we made your anniversary extra special! We appreciate your business and hope to see you again soon. We are so pleased to hear you enjoyed everything on your visit with us! Olivia Becnel Service Manager
   

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10. C

    Craig

    VIP

    Houston

    4 reviews

    2.0

    4 reviews

    Dined on January 4, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 5

    The restaurant is beautiful and very traditional New Orleans with a lovely Jazz trio during brunch. Service was quite poor. The waiter seemed annoyed upon finding out we were not ordering alcohol and outright ignored some people in our party. The food was ok but very underwhelming and a little bland. Would not recommend.
    

    Broussard's RestaurantResponded 6 days ago

    Craig, thank you for sharing your feedback with us. We're glad to hear that you enjoyed the ambiance and the live jazz during your brunch. However, I sincerely apologize for the service experience you encountered. It's disappointing to know that our team did not meet your expectations, and we will address this with our team to ensure each of our guests feels valued, regardless of their beverage choices. We appreciate your input on the food as well, and we will work on enhancing the flavors to provide a more memorable dining experience. We hope you might consider giving us another chance in the future. Warm Regards, Jessica Rann, General Manager
    

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