Cafe Sierra at Hilton Universal City

Review summary

1. A

   Ashley

   St. Louis

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal!! It was beyond expectations!!! I can’t wait to come again!!
   

   Cafe Sierra at Hilton Universal CityResponded 2 days ago

   Ashley, We're thrilled to hear you had such an amazing experience! We can't wait to welcome you back soon. The Cafe Sierra Team
   

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2. C

   Christy

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   The buffet is delicious. This was our second time. Went today for daughter's birthday. Was disappointed that no whole lobster or king crab legs on Sunday brunch buffet. It closes at 2pm and they bring them out at 5pm. They charge $109.00 for an adult brunch buffet and hold back on the king crab's and lobster. Such a disappointment. Service was great but we were a party of 6 and they added 18% gratuity on the bill without telling us so our server was double tipped. My bad for not reading the bill better. Won't go back for brunch again.
   

   Cafe Sierra at Hilton Universal CityResponded 5 days ago

   Christy, We’re sorry to hear your brunch experience didn’t meet expectations. Your feedback about the lobster, king crab legs, and gratuity process is valuable to us, and we’ll review these concerns. If you’d like to discuss further, please contact our management team at 818-509-2059. The Cafe Sierra Team
   

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3. RH

   RosalindaH

   Baja California

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is amazing! Went to celebrate my best friends Birthday and she was extremely happy. The quality of the food it top notch! The seafood bomb. I love the lobster, crab legs, Peruvian scallops, the lamp chops grilled on the spot for you. Sushi made on the spot and the dessert wow! I will be back very soon.
   

   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Rosalinda, We’re so glad to hear you had an amazing experience celebrating your best friend’s birthday! It’s wonderful that you enjoyed the top-notch seafood and variety of dishes, from the lobster and crab legs to the grilled lamb chops and fresh sushi. We can’t wait to welcome you back for another fantastic meal soon! The Cafe Sierra Team
   

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4. L

   Layloni

   Los Angeles

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   My experience was nice! & Beautiful ! I was overcharged $180 & I tip $60 for my family .. I was was informed that it’ll be $100 per adult. I was charged 180 each person and it did not say that when I made the reservation… I didn’t eat my food. I ate only dessert.. my food was cold .. I drove 3hrs to get there.. so maybe it’s was a bad day to go…
   

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   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Layloni, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We want to ensure our guests have a great time, so please feel free to reach out to our management team at 818-509-2059 so we can make this right. We appreciate your patience, and we hope you'll give us another chance in the future. The Cafe Sierra Team
   

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5. L

   Linda

   Los Angeles

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Food was delicious and service was great. Anna or server was super nice and tentative.
   

   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Linda, We're so glad you had a great experience! Anna is truly a gem, and we're thrilled to hear she took such good care of you. We hope to welcome you back soon for another delicious meal! The Cafe Sierra Team
   

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6. F

   Floyd

   Palm Springs

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you're a seafood lover then this restaurant is for you! Truly all you can eat and drink. The service was on point! And Don't forget the pasta bar.
   

   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Floyd, We're so happy to hear you enjoyed your time with us! The pasta bar is definitely a fan favorite. Thanks for the great review, and we hope to see you again soon for more delicious seafood and drinks! The Cafe Sierra Team
   

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7. L

   Lynette

   Los Angeles

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was amazing. The only problem was someone decided to bring a light to dinner and it shinned into my husband ms face until we asked our server to ask them to turn it off. It hit I’m directly in the eyes. We’re trying to enjoy our dinner while there concern was taking pictures. But everything else was amazing. And our server was amazing for asking them to turn it off.
   

   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Lynette, We’re thrilled to hear you had an amazing experience overall and appreciate your kind words about our server. We’re sorry to hear that the light caused some discomfort during your dinner, but we’re glad it was addressed so you could fully enjoy your meal. Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back soon! The Cafe Sierra Team
   

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8. D

   Daniel

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Oyster were not fresh at all, lobster over cooked crab legs not to par and everything else was just a hip because where the location is at and not worth the 160 you would pay at most 70$ worth and all the 4 or 5 stars that people left don't have taste or expectations. I would only eat here again if it was free
   

   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Daniel, We’re truly sorry to hear that your experience didn’t meet expectations. We take pride in the quality of our food and service, and your feedback is important to us. If you’d like to discuss your experience further, please don’t hesitate to reach out to us at 818-509-2059. We’d love the opportunity to improve your next visit. The Cafe Sierra Team
   

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9. J

   Jorge

   Las Vegas

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food Had so much crab is part of my DNA now.
   

   Cafe Sierra at Hilton Universal CityResponded 7 days ago

   Jorge, We’re thrilled to hear you enjoyed the crab! It's great to know you had a fantastic experience. We look forward to having you back for more delicious seafood! The Cafe Sierra Team
   

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10. D

    Dawn Marie

    Las Vegas

    1 review

    1.0

    1 review

    Dined on November 8, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    I got sick from the food and I only had a small amount of food. The quality of the food for the price paid was not good. The lobster was rubbery. The short ribs were tough and almost inedible. The star was just OK. The dessert selection was the only thing that was remotely good and that is a stretch to say.
    

    Cafe Sierra at Hilton Universal CityResponded on November 8, 2024

    Dawn Marie, We're truly sorry to hear about your experience. We take the quality of our food and service seriously, and your feedback is important to us. Please feel free to reach out to our management team at 818-509-2059 so we can better understand what happened and work to make improvements. The Cafe Sierra Team
    

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