Cafe Sierra at Hilton Universal City

Review summary

1. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went specifically for the unlimited crab legs . We sampled some of the other food but we just went after seafood .
   

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2. V

   Vardui

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place for all events! Fresh and worth every penny .
   

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3. A

   Anas

   Central Coast

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was cold, didn’t get a refill on water, our table wasn’t cleaned nor silverware replaced
   

   Cafe Sierra at Hilton Universal CityResponded 6 days ago

   Thank you for sharing your feedback regarding your recent dining experience. We sincerely apologize for the quality of your meal and the service you received. Cold food and a lack of attention to detail are unacceptable, and we are deeply sorry for your disappointment. We are committed to providing all our guests with an exceptional dining experience. Your feedback will be shared with our culinary and service teams for immediate improvement. The Cafe Sierra Team
   

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4. N

   Nikita

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my third time coming to Café Sierra. I really enjoy the hospitality the food and great music. I celebrated my birthday on February 8 with 20 Guests we had so much fun.
   

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5. E

   Eva

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We parked at the hotel and restaurant validates parking. We had a reservation and we waited about 5 to 10 minutes to be seated. There is plenty of food and despite the amount of people, we were able to get food right away. Choices ranged from lobster, crab legs, steak, scallops, sashimi, sushi, pizza… Good variety of side dishes fried rice, dumplings, mashed potatoes, salads, Brussels sprouts… Wide variety of desserts from cakes, chocolate fountain to crepes made to order. Waitress was attentive and soft drinks were included. We will definitely be going back.
   

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6. M

   Meisha

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Last night, I had the pleasure of dining at this exceptional seafood buffet, and I can confidently say it deserves every bit of its five-star rating! From the moment I walked in, the atmosphere was inviting, and the staff was attentive and friendly The highlight of the evening was undoubtedly the seafood. I indulged in **two whole lobsters**, which were perfectly cooked and bursting with flavor. The **king crab legs** were also a standout, tender and sweet, making each bite a delight. The **shrimp cocktail** was fresh and well-presented, adding a refreshing touch to the meal. As if the seafood selection wasn’t enough, I also enjoyed **lamb chops** and **prime rib**. Both were cooked to perfection, juicy and full of flavor. The variety offered was impressive, catering to all tastes. To cap off the feast, I ventured to the dessert bar, which was equally impressive. I savored **ice cream**, **cheesecake**, and **churros**, all of which were delicious and a perfect ending to the meal. Overall, this seafood buffet exceeded my expectations in every way. The quality of the food, the variety, unlimited wine and the overall experience made for a memorable evening. I can’t wait to return and indulge in more of their incredible offerings! Highly recommended for seafood lovers and anyone looking for a fantastic dining experience
   

   Cafe Sierra at Hilton Universal CityResponded on February 3, 2025

   Thank you so much for your kind words and glowing review! We are thrilled to hear that you enjoyed your dining experience at our seafood buffet. We are delighted that you savored the lobsters, king crab legs, shrimp cocktail, lamb chops, and prime rib. We strive to offer the freshest and highest quality ingredients, and we are glad you appreciated them. We are also pleased that you enjoyed the dessert selections, including the ice cream, cheesecake, and churros. We value your feedback and appreciate you choosing to dine with us. We look forward to welcoming you back. The Cafe Sierra Team
   

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7. J

   Juan

   Sacramento

   3 reviews

   5.0

   3 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seafood was super delicious fresh and fire. Recommend where anybody’s looking for fresh steaks, fresh seafood, and unlimited drinks 
   

   Cafe Sierra at Hilton Universal CityResponded on February 3, 2025

   Thank you so much for your kind words and the glowing review of our dining experience! We are thrilled to hear that you enjoyed our seafood, steaks, and the unlimited drink options. We strive to provide our guests with exceptional culinary experiences, and we are delighted that we were able to exceed your expectations. The Cafe Sierra Team
   

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8. l

   lauren

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Love this place even through different management pricey but good experience for special occasions
   

   Cafe Sierra at Hilton Universal CityResponded on January 31, 2025

   We are happy to see you enjoyed your visit. Thank you for your feedback regarding out pricing. We will make sure to pass your comments to our management team! The Cafe Sierra Team
   

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9. M

   Micah

   VIP

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined on January 26, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Dined here for the Lunar New Year dinner, and gotta say, it’s a one and done experience. While the lobsters were delicious and fresh, the other offerings were mediocre, especially the dessert selection. There were no lion dancers as advertised online, and almost half of the special event dishes that were advertised on the online menu were nonexistent (there was no gai lan vegetables, whole branzino, soft shell crab, lobster tails, filet mignon, duck egg yolk sauce chicken, ginger crab legs, and no fish maw soup!!). Additionally, we had to wait 45 minutes after our reservation time, so it seems to me they really did not plan this out well either. Service was poor as our server have forgotten a few drinks and we had to flag for them, and it just seems like they did not have enough staff on hand. There were no buckets for the lobster and crab shells, and no wet naps, but dishes seemed to be cleared quickly enough.
   

   Cafe Sierra at Hilton Universal CityResponded on January 28, 2025

   Thank you for sharing your feedback on your recent Lunar New Year dining experience. We sincerely apologize for the shortcomings you encountered. We understand your disappointment regarding the missing menu items and the lack of lion dancers, as advertised. We strive to deliver a memorable experience and are truly sorry that we fell short of your expectations. We are actively reviewing your feedback and will use it to improve our future events. We appreciate you bringing these issues to our attention. The Cafe Sierra Team
   

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10. L

    Lorna

    VIP

    Los Angeles

    32 reviews

    4.0

    32 reviews

    Dined on January 26, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    We had an early birthday dinner for my husband at Café Sierra, located in the Hilton near Universal Studios. This restaurant features an AYCE buffet with high quality seafood. It is pricey, $159 per person, but worth it if you can eat more of the pricier items. The wait was ridiculous even though we had a reservation. We waited 45 minutes past our arrival. DON'T TELL THE CUSTOMER THAT IT WILL ONLY BE A FEW MINUTES WAIT. Someone else was waiting for over an hour past their reservation. The only thing I can think of the delay of getting seated is there was a convention at the hotel. Once seated, service was ok at best. Ambiance was festive with live music and decorations for the Chinese New Year. I was HIGHLY DISAPPOINTED as they promised the traditional Chinese New Year dragon dance, but the hostess had no clue and it never happened. FALSE ADVERTISING FOR THIS EVENT AS THIS AD WAS THE DRAW FOR MANY DISAPPOINTED CHINESE IN ATTENDANCE, INCLUDING ME! The overall buffet features whole Maine lobster, king, snow, & Dungeness crab, oysters, scallops, shrimp cocktail, free flowing adult beverages & soft drinks, hot food items, sashimi, sushi, dim sum, steak, prime rib, lamb chops, pork belly, bone marrow, assorted desserts which included two chocolate fountains and scooped ice cream. Some items were seasoned perfect, others were acceptable but bland. There are many more items that I did not mention, but the offerings are extensive In the past they would have earned a five star rating, but all of the above mentioned, especially the FALSE ADVERTISING has knocked down my review and recommendations of this place. Go for the food but allow ample time due to possible long wait being seated.
    

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    Cafe Sierra at Hilton Universal CityResponded on January 28, 2025

    Thank you for sharing your dining experience at Cafe Sierra. We appreciate your feedback and are always striving to improve. We understand the frustration of the wait and sincerely apologize for the inconvenience. We are pleased you enjoyed the quality of the seafood and the overall dining experience. We value your feedback and will use it to enhance our guest experience. The Cafe Sierra Team
    

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