Catches Waterfront Grille

Catches Waterfront Grille reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   David

   Greater Boston2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Our server was fantastic. Our food was food u expect to find in a cafateria. When u go to a restaurant you go for the food and that was just awful. Nothing was fresh. Cold bread. Shrimp in shrimp cocktail was boiled in water NO SPICES. The fish course was so OVER COOKED. If it did not have a sauce on it, I would have choked. The ham was dry and OVER COOKED with no sauce to wash it down. The roasted potatoes tasted like they cooked them 3 days before and warmed them up for dinner today, but they were cold. The clam chowder tasted like it was made by Campbell's Soup. Sad, this used to be fine dining now, just a beautiful building. My suggestion. Charge more if u have to but serve good food. Serve less, but do it right, and if your chefs can't cook from fresh ingredients, then fire them and get some that can.
   

   Catches Waterfront GrilleResponded 2 days ago

   David, It saddens me to hear that your experience was, to put it mildly, lackluster. At Catches Waterfront Grille, we aim to deliver dining experiences which exceed the expectations of our guests, during your recent visit we failed in that mission. The monetary cost of dining out grows higher everyday and guests like yourself deserve a meal that is worthy of your patronage. There is nothing worse than the disappointment of a bad meal on a special day. Personally, I would like to apologize on behalf of our whole management team. Rest assured, we will improve and hope that you come back so we can prove ourselves! Thank you for sharing your experience, feedback like yours helps us become better. -Michael Haas (Manager Catches Waterfront Grille)
   

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2. K

   Karen

   Tampa1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Desk attendant confirmed confirmation. "Hey" this . "HEY" What is that?...kind of greeting. They weren't even busy yet.at 11:50. Seated, Noone came to table. I went to find server or host who seated us. So my son went to the bar to get water and a beverage. Server came to table said she should've come to our table but the manager gave her another table in another area. Food was cold, chicken dish and Mahi dish was dry like cotton. Over priced, under service, many other places to give business.
   

   Catches Waterfront GrilleResponded 2 days ago

   Hi Karen, First, thank you for your patience during your visit! From what I am reading, we need to work on reinforcing the training of our front door staff on guest etiquette and communication techniques. Rest assured we will address this issue as a team. I only hope is that, in the future, you give us another shot. We are capable of much more than what you experienced during your visit. It saddens me to think that we have lost you as a customer, if you would like to discuss this issue further or need anything at all please do not hesitate to reach out to any of our management team! We are here to make this right, Michael Haas (Manager Catches Waterfront Grille)
   

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3. M

   Michael VIP

   Tampa10 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar, the service was great 👍🏻 and the food was wonderful! Had a very nice early Easter dinner! Thank you!
   

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4. A

   Alan

   Washington DC7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect waterfront dining experience. The stuffed flounder was amazing
   

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5. S

   Steven

   Detroit3 reviews

   5.0

   Dined on 12 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yesterday was our first visit, EXCELLENT experience. If you get the pleasure of having Laurie as your server, you will not be disappointed. She was wonderful. Couldn't ask for a better experience, great service, terrific food and good atmosphere. Looking forward to returning. Thank you for the great time.
   

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6. T

   Tony VIP

   Tampa15 reviews

   1.0

   Dined on 6 April 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Place was fairly empty. Sat around for 15 minutes at a table with numerous servers walking by, not one acknowledging. Eventually what we think might have been a manager asked if we had been helped yet and we said no, to which he said someone would be right there. Not sure how he knew, he never left the area we were sat in. Needless to say, we eventually had enough and got up to leave. On the way out the same gentlemen asked if everything was ok to which we said no, nobody stopped by and we weren’t going to wait around anymore. He said someone is coming again… This is the second time we have had poor service at this location.
   

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7. E

   Erica

   Tampa5 reviews

   5.0

   Dined on 5 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and service. Food was tasty, the only thing was that the shrimp was microscopic. They need to get bigger shrimp especially in a $27 dish, then the meal would be amazing. The server Lori was great. She was friendly and attentive.
   

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8. T

   Travis

   Tampa1 review

   1.0

   Dined on 2 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We got the all you can eat fish and chips and the fish was over breaded and bland and the street corn was mushy and over cooked the waiter was polite but he service was horrible would take for ever to come back and fill our drinks and when he did return he apologized and said he forgot about us and that happened a few times also as he was walking away from collecting our payment took a look at the tip he was left and made a very rude and nasty remark loud enough For us to hear besides the food and service being horrible the scenery was amazing 2/5 stars we will not be going back not worth the money I spent
   

   Catches Waterfront GrilleResponded on 7 April 2025

   Travis, Our All You Can Eat Fish and Chips is one of out most popular special during the week, generally our Beer Battered Flounder Filets are cooked to perfection with just the right amount of seasoning. It is unfortunate that this was not the case during your visit. Rest assured, this issue will be discussed with our Chef De Jour and I will personally investigate your lack of service with our Front of House Management Team. Thank you for your feedback and making out team aware of these issues! -Michael Haas ( Manager Catches Waterfront/Rum River)
   

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9. T

   Teresa

   Chicago3 reviews

   5.0

   Dined on 29 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The two times of shrimp and the scallops were out of this world great!
   

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10. T

    Tim

    San Francisco4 reviews

    5.0

    Dined on 26 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    absolutely great course came a little to close together other then that food was great
    

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