Chophouse New Orleans – Prime Steaks

Review summary

1. D

   Dean

   New Orleans

   79 reviews

   vip
   5.0

   79 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I have eaten at this restaurant many times. The food is always excellent. But on this trip, the steak was a little under par. The stone crab appetizers were awesome.
   

   Is this helpful?

   Report
2. M

   Minx

   New Orleans

   11 reviews

   vip
   2.0

   11 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   I love Chophouse but lastnight was awful. My reservations was for 8:30 I didn’t get seated till 9pm due to them over booking.. food was burnt. I had the bake shrimp.
   

   Is this helpful?

   Report
3. T

   Troy

   New Orleans

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The steaks were so salty that our mouths started to hurt with each bite. The loaded baked potato was fine but very dry after the thin layer of sour cream was eaten. Spinach was okay, nothing to be ordered again. Much better steaks can be purchased for much cheaper and better prepared.
   

   • 

   Chophouse New Orleans – Prime SteaksResponded 4 days ago

   Thanks for the feedback. We're sorry to hear that your experience with our salty steaks didn't meet your expectations. We take pride in our preparation and quality of our dishes, and we're disappointed to hear that you found them not up to your standards. We appreciate your comments regarding our baked potato and we'll definitely take them into account as we continually strive to improve. We hope you'll give us another chance to impress you in the future. Martin Schott ~ Manager ~ Chophouse New Orleans
   

   Is this helpful?

   Report
4. D

   Danielle

   New Orleans

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! I would have given them 5 stars if we wouldn’t have had to wait 30 minutes to be seated even though we had reservations.
   

   Chophouse New Orleans – Prime SteaksResponded 5 days ago

   Thank you so much for your kind words and high ratings. We're thrilled to hear that you enjoyed your experience at Chophouse New Orleans. We understand how frustrating it can be to wait despite having a reservation, and we're glad we could accommodate your needs. We appreciate your feedback and look forward to your next visit! Martin Schott ~ Manager ~ Chophouse New Orleans
   

   Is this helpful?

   Report
5. H

   Heather

   Denver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious steak and nice atmosphere! We’ll be back!
   

   Is this helpful?

   Report
6. C

   Clarissa

   Miami

   22 reviews

   vip
   5.0

   22 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Traditional steak house with the added charm of NOLA! Cooked and served to perfection! Live pianist/vocalist!
   

   Is this helpful?

   Report
7. P

   Pedro

   Washington DC

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Pudo ser mejor, la persona que nos atendió tenía poca paciencia al explicar los platos
   

   Chophouse New Orleans – Prime SteaksResponded 5 days ago

   Gracias por la reseña de 4 estrellas, pedimos disculpas por cualquier inconveniente con su cena. Nos enorgullecemos de nuestro servicio y calidad de comida. si hubiera algún tipo de barrera lingüística, espero y me aseguraré de que en el futuro se tome más tiempo para transmitir todo sobre la comida que tenemos para ofrecer. Esperamos volver a verte. Martin Schott ~ Gerente ~ Chophouse Nueva Orleans
   

   Is this helpful?

   Report
8. A

   Andres

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at restaurant and the service was excellent. The waiter did a great job taking care of our table and our needs. The steaks were excellent and the stone crab legs were great. We would definitely come again next time we are in New Orleans 
   

   Is this helpful?

   Report
9. M

   Michael

   Las Vegas

   1 review

   1.0

   1 review

   Dined on November 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   2 hours and still no food. Ridiculous. soooo bad
   

   Chophouse New Orleans – Prime SteaksResponded 5 days ago

   We're really sorry to hear about your disappointing experience at Chophouse New Orleans. We understand how frustrating it can be when you don't receive the service and food that you've come to expect from us. We apologize for the long wait you experienced and we assure you that this was not our intention. We're taking your feedback seriously and will be looking into this matter. We hope you'll give us another chance to provide you with the quality service and food you've come to expect from us. Martin Schott ~ Manager ~ Chophouse New Orleans
   

   1 person found this helpful

   Report
10. M

    Mia

    New Orleans

    2 reviews

    vip
    5.0

    2 reviews

    Dined on November 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It’s always an experience when come here. The food, the staff and the vibes always on point.
    

    Is this helpful?

    Report