$$$$Price: Expensive • American • West Loop
This is a challenging review to write. The food and cocktails were excellent. Truly the best French dip that I have ever had and a wonderful, creative Harvest Salad with Brussels sprouts and squash and bacon in a lovely, creamy lemon vinaigrette. Well-made, tasty cocktails led by an olive-oil infused martini which I will promptly try to replicate at home.
Now for the bad part—The service was terrible and colored the entire experience. Our server would simply disappear for long periods of time. Poof—gone. Nowhere to be seen. And I mean long periods…..Like 20 minutes. Our drink order sat on the bar for at least 15 minutes, maybe longer. I could see it from where I was sitting and almost went up to pick it up myself. Our drinks finally were delivered about 30 seconds before our food, which was delivered by a runner, not our server. At this point, our server again disappeared and we had to ask another server for our check. We did notice other tables that were assigned to him asking other servers for help. In retrospect, the problem started at the very beginning of our visit. We waited a long time for a greeting, and then lets just say he set a leisurely pace for both our drink and food orders.
And, this was a late lunch on a weekday. The first floor was maybe half full and the top floor was totally closed, so the mystery remains of where our server could possibly have been stealing off to. And I should add that there was not one acknowledgement from our server, or anyone else, that there was a problem. Guess this is the experience that you are going for?
Net effect is that my dining mate will not return. I may try again—The food was that good. Overall, a great experience to remind one that the service really does matter.
