Cullens at The Cottage

Review summary

1. L

   Linda

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Matia was our host and she is efficient and such a wonderful girl. Very helpful and great with recommendations. Food was excellent as always.
   

   Cullens at The CottageResponded on October 24, 2024

   Dear Linda, Thank you for your kind words! We're delighted to hear that Matia made your experience enjoyable with her efficiency and helpful recommendations. It's wonderful to know that you consistently find our food excellent. We look forward to welcoming you back for another fantastic meal! Warm Regards Dermot Fetton Direct of Food & Beverage
   

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2. R

   Robert

   VIP

   Chicago

   43 reviews

   5.0

   43 reviews

   Dined on October 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been several times on previous visits to Ashford Castle with the same experience. The food was fantastic and the service was attentive and courteous. We will be back again tonight!
   

   Cullens at The CottageResponded on October 24, 2024

   Dear Robert, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve enjoyed your visits to Ashford Castle and that the food and service have consistently met your expectations. It’s always a pleasure to welcome back our loyal guests. We look forward to seeing you again tonight for another fantastic experience. Warm Regards Dermot Fetton Director of Food & Beverage
   

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3. P

   Patricia

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service. Pricey but as expected for location. HIGHLY recommended.
   

   Cullens at The CottageResponded on October 31, 2024

   Dear Patricia, Thank you for the fantastic review! We're delighted you enjoyed the food and service and felt it was worth the experience. Your recommendation means a lot to us, We hope to welcome you back for another memorable visit soon! Warm Regards Dermot Fetton
   

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4. a

   amanda

   VIP

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined on October 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fantastic and Ross, who took care of us, was so kind. He made us feel right at home and well looked after throughout our dinner. Would definitely recommend the Cottage - beautiful spot for a delicious dinner after a day of golf of activities on the grounds.
   

   Cullens at The CottageResponded on October 24, 2024

   Dear Aminada, Thank you so much for your lovely review! We're delighted to hear that you enjoyed the fantastic food and that Ross made your experience even more special. It's wonderful to know you felt at home and well looked after. We're thrilled you recommend The Cottage and hope to welcome you back for another delicious dinner after your next day of activities! Warm Regards Dermot Fetton Direct of Food & Beverage
   

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5. l

   liz

   Dublin

   5 reviews

   5.0

   5 reviews

   Dined on October 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely in all respects, service, ambiance & food. Cute bar for a drink. Nice fire lighting. Staff friendly and helpful.
   

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   Cullens at The CottageResponded on October 3, 2024

   Dear Liz, Thank you so much for your kind review! We’re thrilled to hear that you enjoyed every aspect of your experience, from the service and ambiance to the food. It’s great to know that our bar and cosy fire added to the charm of your visit, and we’re especially happy that our staff made you feel welcome. We look forward to hosting you again soon for another wonderful experience! Warm regards, Dermot Fetton Director of Food & Beverage
   

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6. C

   Caleb

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on September 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was fantastic, drinks were some of the best we’ve ever had, and food was simply unmatched. Top it off with a view of Ashford Castle and it was a 5-star experience to be sure. Thanks, Cullens!
   

   Cullens at The CottageResponded on October 3, 2024

   Dear Caleb, Thank you for your glowing review! We are absolutely delighted to hear that you had such a wonderful experience at Cullen’s. It’s fantastic to know that our server made your evening special, and that you enjoyed both the drinks and the food. Pairing it all with the beautiful view of Ashford Castle truly makes it a memorable experience! We greatly appreciate your kind words and look forward to welcoming you back for another 5-star visit soon. Warm regards, Dermot Fetton Director of Food & Beverage
   

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7. M

   MaryAnne

   Pittsburgh

   9 reviews

   2.0

   9 reviews

   Dined on September 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We wanted to enjoy this experience but it was not an enjoyable meal. The waiter could hardly speak or understand English, so there was a communication issue from the start. The service was spotty. It was not very busy, but no one checked on us to see if everything was in order with our meals. The chicken dish was very ordinary, and the filet was ok. There was no visually appealing plate presentation. In retrospect, we should have dined elsewhere .
   

   Cullens at The CottageResponded on October 3, 2024

   Dear Mary Anne, Thank you for sharing your feedback on your recent dining experience with us. We sincerely regret that it did not live up to your expectations, especially as we aim to offer each guest a memorable and enjoyable meal. We apologize for the communication challenges and service issues you encountered, as well as the lack of attention to your table. Your comments about the quality and presentation of the dishes are also noted, and we will be addressing these matters with our team to ensure improvements are made. We are truly sorry that this experience was not what you had hoped for. Should you choose to dine with us again, we would welcome the opportunity to provide you with the high standard of service and dining that we strive for. Warm regards, Dermot Fetton
   

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8. S

   Sue

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on September 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive servers. Wonderful atmosphere. Delicious entrees.
   

   Cullens at The CottageResponded on September 16, 2024

   Dear Sue, Thank you for taken the time to leave a review on your recent experience. We're thrilled to hear you enjoyed the attentive service, wonderful atmosphere, and delicious entrees. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience! Warm Regards Dermot Fetton Director of Food & Beverage
   

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9. S

   Stephen

   VIP

   Charleston

   1 review

   5.0

   1 review

   Dined on August 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our best meal of our entire two week trip. Wonderful menu, spectacular setting and world class service. Can’t ask for anything more
   

   Cullens at The CottageResponded on August 19, 2024

   Dear Anonymous, Thank you kindly for leaving a review on your recent experience, I am delighted to read you enjoyed our menu and you receive excellent service from our team in Cullens at the Cottage. I will be sure to pass on your kind words to our team. We do hope we get the opportunity to welcome you back to Ashford Castle estate very soon. Warm Regards Dermot Fetton Director of Food & Beverage
   

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10. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on August 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was exceptional. I can still taste the food today. I've eaten in Asford Castle and the food is as tasty and of high quality as the castle. The staff were so accommodating and friendly. All 4 us enjoyed it. It is at a higher price point than that of other restaurants in cong. But your paying less than Ashford Castle, but the food is of similar quality. So with that in mind the pricing is fair. I will be back.
    

    Cullens at The CottageResponded on August 16, 2024

    Dear Anonymous, Thank you for your review, We're thrilled to hear that you enjoyed the food so much and found it to be of the same high quality as Ashford Castle. I t’s wonderful to know that our staff made your experience enjoyable with their accommodating and friendly service. We appreciate your understanding of the pricing and are glad you found it to be fair for the quality provided. We look forward to welcoming you back soon! Warm Regards Dermot Fetton
    

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