El Catrin

Review summary

1. OT

   OpenTable Diner

   VIP

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   While I have been to El Catrin many times and had many amazing experiences! This was my first time celebrating my bday there and I had a blast my waitress was amazing 🩷!
   

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2. A

   Andrew

   Toronto

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Your service needs improvement. I booked the reservation for 5 diners 3 days before the event. The greeter acknowledges 1 group of people at a time and leisurely seats each group. I dutifully waited in the doorway until it was my turn to be acknowledged. I said I reserved 3 days ago only to be told he had to set my table up. So I had wait longer while he marches up and down the length of the restaurant. Then he’s back to arrange the clipboard and menus and the 1 glass the table is to receive. And then he has to update the computer tablet. All good. At the table I’m told by the bartender he’s our server then he gets me water and I never see him again for the rest of the meal. Who our actual server was I have no idea. We ordered an appetizer from the woman that filled our water glass. We then suggested to her we would like to order drinks. Then she removed the glass the greeter brought with the clipboard and menu ? The purpose of that 1 glass remains a mystery to me. This was repeated later when again we suggested to someone else refilling our water that we would like to order our food. As I said who our server really was I have no idea. We are a group of old friends, 2 from out of town. We were in no rush, but your service was a little less than attentive.
   

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3. A

   Amanda

   Toronto

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went on a date night with my husband, great food. Little pricey. Music was loud and hard to have a conversation.
   

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4. S

   Suzanne

   Toronto

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food - fantastic service - will definitely be back!
   

   El CatrinResponded 3 days ago

   Thanks, Suzanne! We're thrilled to hear you enjoyed the food and service. Your support means a lot to us, and we can't wait to welcome you back for another great experience! Best Regards, Stuart K.
   

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5. S

   Susan

   Toronto

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter, was wonderful! He made recommendations we totally enjoyed. The food was amazing. The Margaritas and Sangria were the best!
   

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6. N

   Nancy

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great evening. Our server Jose was excellent and he helped us choose an excellent variety of shareable items.
   

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7. J

   Jeffrey

   Las Vegas

   41 reviews

   4.0

   41 reviews

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Restaurant was recommended by a friend as outstanding! Well… not outstanding in my books but still a solid meal with good quality drinks in a cool location! Restaurant was packed and noisy. Service was very good (but not outstanding). I think this restaurant would likely be awesome during the summer season with their extensive outside patio area. The Distillery District is definitely worth a visit while you’re in Toronto!
   

   El CatrinResponded on February 23, 2025

   Thanks for sharing your experience Jeffrey! We agree, the Distillery District is such a vibrant place to explore. Hopefully, you can visit again in the summer to enjoy our patio! Best Regards, Stuart K.
   

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8. F

   Felipe

   Toronto

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was simply delicious. Easy one of the best restaurants in Toronto!
   

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   El CatrinResponded on February 23, 2025

   Felipe, thank you for your fantastic review! We’re thrilled you enjoyed our service and perfectly prepared food. Your kind words motivate us to keep delivering exceptional experiences. We appreciate your support and can’t wait to welcome you back for another delicious meal and amazing service! Best Regards, Stuart K.
   

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9. Z

   Zoe

   Toronto

   1 review

   4.0

   1 review

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food, fun atmosphere! Our server was fantastic. Overall, we had a great time. I would go back!
   

   El CatrinResponded on February 23, 2025

   Thank you for dining with us Zoe and for your review. We are delighted that you enjoyed our service and our food. We do our best to deliver on delicious food and outstanding customer service that starts from the moment you walk in. We look forward to you coming back! Best Regards, Stuart K.
   

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10. D

    Deide

    Toronto

    1 review

    4.0

    1 review

    Dined on February 20, 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4

    I was seated at 6:15. and no one came to offer me drinks(including water) until 6:40 pm. Coincidentally when my guest arrived. So I wasn't happy about that Food was ok. Ceviche was good (Shrimp and Scallop). The Birria tacos I got were extremely salty. So it was hard to finish the meal.
    

    El CatrinResponded on February 22, 2025

    Thank you for your feedback Deide. We are sorry to hear we didn't hit high on your expectations on this occasion. Your experience was not the level of service we aim to provide. Please know, our Chef and his team work hard to provide our guests with modern and authentic Mexican flavours, while using the freshest ingredients. We are pleased that you enjoyed the Ceviche. We would have been happy to replace anything that wasn’t to your liking. That said, we have taken your feedback very seriously and will be passing it along to the team for review. We hope you will give us another chance to make your next visit more memorable. Best Regards, Stuart K.
    

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