Granite City Food & Brewery - Naperville

Review summary

1. B

   Betty

   Chicago4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   As always, food was great. But service was lacking. Didn’t get any waters, request for clean silverware was ignored, no refill on ice tea. Usually have much much better service than last night
   

   Is this helpful?

2. R

   Ryan

   Phoenix2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Went for lawless brunch and the Bloody Mary experience. There was no experience to be had, as our server was inattentive and useless. The brunch was overpriced and we were told we couldn’t get bloody marys as they were advertised
   

   Is this helpful?

3. C

   Cheryl

   Chicago12 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went to Granite City for their St. Patrick's Day brunch. They don't have a huge variety of food offerings, but the food was good. They have standard breakfast offerings, plus an omelet station. They also had Irish fare and a prime rib carving station. (Kind of odd to see a tip jar by the omelet and carving station though.) We ordered a bottle of prosecco, which came with a variety of juices (orange, cranberry, pineapple). The music is very loud so definitely not a place to go to if you, a family member or friend has sensory issues. Brunch was $26 per person, bloody mary's were $11 and the prosecco/juices were $15. Overall a good deal.
   

   Granite City Food & Brewery - NapervilleResponded 2 days ago

   Cheryl Your review means a lot to us. We always strive to give our best to every Guest. Come back soon!
   

   Is this helpful?

4. JA

   JanelleA

   Las Vegas2 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   We waited at the hostess station for 5 minutes before a waitress finally came up to help us because the hostess was no where to be seen. We were seated then waited 15more minutes for a waitress to come to our table to take our drink order. When our drinks came we did not get our juice or glass for the mimosas- we only got the champagne bottle. After 10 minutes we finally got the glass and juices. The omelet/benedict station was also manned by the same person who was responsible for cutting the prime rib so the line for the three stations was long with only one person doing all three.
   

   Granite City Food & Brewery - NapervilleResponded on March 3, 2025

   Hi JanelleA, Thank you for your review of Granite City Brewery. We apologize for the delays you experienced with the hostess and your drink order, as well as the long wait at the omelet/benedict station. Your feedback is important, and we will take action to look into these issues to improve our service. We appreciate your input as we strive to enhance the dining experience for all our guests. We hope you consider visiting us again soon for a better experience. Cheers
   

   Is this helpful?

5. M

   Maya

   Chicago4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My friend and I had a lovely brunch. And our server was excellent!!
   

   Granite City Food & Brewery - NapervilleResponded on March 3, 2025

   Maya, thank you for your lovely review! We're thrilled to hear that you and your friend enjoyed brunch at Granite City Brewery and that our server provided excellent service. Your kind words encourage our team to continue delivering memorable experiences. We look forward to welcoming you back for another great visit soon! Cheers!
   

   Is this helpful?

6. OT

   OpenTable Diner

   Chicago1 review

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Server was awesome… the hostess was very rude and was put out when we asked for a table away from a large group of kiddos . Bad energy
   

   Granite City Food & Brewery - NapervilleResponded on March 3, 2025

   Hi, we appreciate your feedback about your recent experience at Granite City Brewery. We're glad to hear that your server was awesome, but it's disappointing to learn about the behavior of the hostess and the negative atmosphere you encountered. Your comments are important to us, and we will take action to address this with our team. We strive to provide a welcoming environment for all our guests and hope you will give us another chance to improve your experience in the future. Thank you for sharing your thoughts. Cheers
   

   Is this helpful?

7. S

   Sandra

   Chicago1 review

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious Our server was friendly and professional
   

   Granite City Food & Brewery - NapervilleResponded on February 25, 2025

   Hey Sandra, Thank you for the great review!! We hope to welcome you back soon!!
   

   Is this helpful?

8. Z

   Zoe VIP

   Chicago16 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went for the Sunday Brunch buffet and everything was outstanding. Great variety of foods and the fresh prepared omelets we fantastic. Drink service was quick and staff was attentive.
   

   Granite City Food & Brewery - NapervilleResponded on February 24, 2025

   Hey Zoe, Thank you for the great review. I'm very pleased to hear about the experience you had with us. I hope to see you soon!
   

   Is this helpful?

9. W

   William

   Chicago94 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went for brunch today. This is one of our favorite restaurants for brunch. We love the prime rib. The omelets are very good & made to order. Service is always very good. Looking forward to our next visit
   

   Granite City Food & Brewery - NapervilleResponded on February 24, 2025

   William, thank you for your fantastic review! We're thrilled to hear that you enjoyed brunch at Granite City Brewery and loved the prime rib and made-to-order omelets. It's great to know our service met your expectations. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful experience soon! Cheers!
   

   Is this helpful?

10. P

    Patricia VIP

    Chicago19 reviews

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good experience. The food was tasty and the service was excellent.
    

    Granite City Food & Brewery - NapervilleResponded on February 24, 2025

    Patricia, Thank you for your wonderful review! We're thrilled to hear that you had a very good experience with tasty food and excellent service at Granite City Brewery. Your feedback is greatly appreciated, and we will share your kind words with our team. We look forward to welcoming you back soon for another fantastic dining experience!
    

    Is this helpful?