Granite City Food & Brewery - Schaumburg

Review summary

1. K

   Kristi

   Milwaukee1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was cold. Buffet was half empty and had no plates. Service was inattentive. Maybe it was just a bad day for the restaurant?
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Hi Kristi Thank you for taking the time to share your experience with us. I am truly sorry to hear that your recent visit did not meet the high standards we strive to provide. It’s disappointing to learn that your service was inattentive, and I sincerely apologize for the lapses you experienced, especially with your drinks and the issues with the cinnamon buns. That is certainly not the level of service we aim to provide. Additionally, I am sorry to hear that the food quality and availability of plates were not up to par during your visit. We work hard to ensure that our buffet is well-stocked and that all of our guests are served fresh, hot meals, and I regret that we did not meet those expectations during your time with us. I appreciate your continued support of our restaurant for previous birthday gatherings, and I understand your frustration. Please know that we will address these concerns with our team to make sure that we improve both service and food quality moving forward. We would love another opportunity to provide you with the experience you’ve come to expect from us. If you ever decide to visit again, please feel free to reach out to me directly, and I will personally ensure that your next experience is a much better one. Thank you again for your feedback. Scott DeGeeter General Manager
   

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2. K

   Ken VIP

   Chicago26 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another enjoyable dining experience with great food and friendly service! One of our favorites.
   

   Granite City Food & Brewery - SchaumburgResponded 4 days ago

   Ken, thank you for your fantastic review! We're delighted to hear that you had another enjoyable dining experience with great food and friendly service at Granite City Brewery. Your kind words mean a lot to our team and motivate us to keep delivering excellent experiences. We look forward to welcoming you back soon for more delicious meals!
   

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3. D

   Delta VIP

   Chicago32 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food and drinks were good, large portions. The restaurant itself was run down. Ripped seating. No toilet paper in the bathrooms. We asked for some and were ignored
   

   Granite City Food & Brewery - SchaumburgResponded on March 3, 2025

   Delta, thank you for your review of Granite City Brewery! We're glad you enjoyed the food and drinks, but we apologize for the condition of the restaurant and the oversight regarding the restroom supplies. Your feedback is crucial, and we will take action to address these issues with our team. We appreciate your input as we strive to enhance our guests' experiences. We hope to welcome you back for an improved visit soon!
   

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4. M

   Marvin VIP

   Chicago229 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food choices and quality both very good. Prices reasonable. We were there at non busy time, but server not very attentive. Luckily our needs were not many.
   

   Granite City Food & Brewery - SchaumburgResponded on March 3, 2025

   Marvin, thank you for your review of Granite City Brewery! We're pleased to hear you enjoyed the food choices and quality, as well as the reasonable prices. We apologize for the lack of attentiveness from your server during your visit. Your feedback is valuable, and we will take action to look into this issue with our team to enhance the service experience. We appreciate your input and hope to welcome you back for an even better experience soon!
   

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5. K

   Ken VIP

   Chicago26 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   As usual, the food was great. This time, the service was acceptable, but not as good as always.
   

   Granite City Food & Brewery - SchaumburgResponded on March 2, 2025

   Ken, thank you for your kind words about the food at Granite City Brewery! We appreciate your feedback regarding the service. While we strive to provide consistent, high-quality service, we understand that experiences can vary. Your comments will be shared with our team as we continuously work to enhance our guest experience. We hope to see you again soon and provide you with the exceptional service you expect!
   

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6. T

   Tanya VIP

   Chicago10 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The Brussel sprouts were very good. The BLT was pretty much all B, little L and T. It had a sweetness to it that was unexpected, probably the aioli. We visited on a Sunday and they were out of a couple of beers. They looked a bit under staffed on the floor but did pretty good keeping up with the customers.
   

   Granite City Food & Brewery - SchaumburgResponded on February 26, 2025

   Hi Tanya, thank you for your review of Granite City Brewery! We're glad to hear you enjoyed the Brussels sprouts and appreciate your feedback on the BLT and beer availability. We understand that the service may have felt a bit slow during your visit, and we will take action to look into this issue. Your insights are important to us as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable meal soon!
   

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7. E

   Eddie

   San Antonio3 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   First time at this restaurant so we walked in at exactly 5pm and was told by the hostess that the first available seating would be at 7pm at which point we decided to start looking for other options. While on the parking lot we decided to look at the restaurants profile and it showed available reservations for 5:15 which we booked and headed back inside to see the hostess and got seated right away. Not sure why we were told that the first available seating would be 2 hours after we arrived since the restaurant was about a third full and the whole time we were there people kept being seated. Food was decent and we were served fairly quick. The best part of our experience was the server as she was very personable and checked up on us just the right amount. She was surprised to hear about our experience with the hostess and didn’t know why they would turn us away with how little amount of people were there.
   

   Granite City Food & Brewery - SchaumburgResponded on February 16, 2025

   Hi Eddie, Thank you for your feedback regarding your visit to Granite City Brewery. We're sorry to hear about the confusion with the seating availability and your experience with the hostess. It's great to know that you enjoyed the food and the service from your server. Your comments are important to us, and we will take action to look into this issue to improve our guest experience. We appreciate you bringing this to our attention and hope to provide you with a better experience on your next visit.
   

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8. S

   Sheila

   Chicago1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Calculate the ‘specials’ individually before getting it. If cost is less, they will upcharge the difference under a bogus line item so you actually pay more for the meal than if you just bought them individually. So yes I totally got scammed. Otherwise food was ok. Crispy Brussel Sprouts decent but not as good as competitor version. Chicken tortilla soup was pretty tasty but was not very warm. Millionaire burger also good but boat loads of grease. Friday drink special was at least great and a good deal. Though waiter was nice, he slammed things on our table every time.
   

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9. C

   Craig

   Chicago4 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good. The amount of food was too much. The salad was very large for a salad before the main course. With the appetizer and salad could not finish the main course and still be able to eat the desert. Left very full the rest of the evening. Overall the valentine dinner special for $69 was a great deal - don’t get that very often at restaurants.
   

   Granite City Food & Brewery - SchaumburgResponded on February 16, 2025

   Craig, Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed the food and found our Valentine dinner special to be a great deal. We appreciate your feedback regarding the portion sizes and will certainly take it into consideration as we strive to enhance our dining experience. We look forward to welcoming you back for another enjoyable meal soon!
   

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10. L

    Lauren

    Chicago12 reviews

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Wanted a place to grab a decent meal before heading out for the rest of our Valentine's Day evening. They had a dinner for 2 deal that included appetizer, soup or salad, entree and dessert for 69.00. We had the shrimp app, an amazing cheese soup, both had the sirloin (cooked to perfection!!) that came with garlic potatoes and fantastic green beans almondine. Truly it was as good of a meal as we usually expect from an 'upscale' restaurant. Our server was on point as well! Dessert was an over the top bread pudding AND a type of chocolate lava cake that was filled with chocolate mousse. Everything was perfection - except to find out that the desserts are not on the regular menu haha! Would definitely be getting those next time we come back.
    

    Granite City Food & Brewery - SchaumburgResponded on February 16, 2025

    Lauren, Thank you for your fantastic review of Granite City Brewery! We're delighted to hear that you enjoyed the Valentine's dinner for two, especially the shrimp appetizer, cheese soup, and perfectly cooked sirloin. It's great to know our server provided top-notch service and that the desserts were a highlight for you. We appreciate your feedback and will look into the dessert menu for future visits. We look forward to welcoming you back for another excellent experience!
    

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