Granite City Food & Brewery - Schaumburg

Review summary

1. D

   Don

   Chicago2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Again the fish fry was excellent, though it’s only two pieces of fish, not all I can eat. Joseph our server, was as usual, great.
   

   Granite City Food & Brewery - SchaumburgResponded today

   Thank you, Don, for your fantastic review! We're thrilled to hear that you enjoyed the fish fry and that Joseph provided you with great service. Your feedback is important to us, and we will take note of your comments regarding the portion size. We look forward to welcoming you back to Granite City Brewery soon!
   

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2. R

   Randy

   Chicago2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Mario, was amazing. We had a large table and took care of everyone’s needs. Food was great. Everyone said next time they get what someone else had.
   

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3. P

   Penny

   Chicago4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Joseph was excellent, he always came around to make sure we had everything thing we needed. He answered any questions we had and was very friendly and accommodating to our fairly large group. Great job Joseph!
   

   Granite City Food & Brewery - SchaumburgResponded 2 days ago

   Penny, thank you for your wonderful review! We're delighted to hear that Joseph provided excellent service and was attentive to your group's needs at Granite City Brewery. Your kind words about his friendliness and accommodation mean a lot to our team. We'll make sure to share your feedback with him. We look forward to welcoming you back for another great experience soon!
   

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4. K

   Kristi

   Milwaukee1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was cold. Buffet was half empty and had no plates. Service was inattentive. Maybe it was just a bad day for the restaurant?
   

   Granite City Food & Brewery - SchaumburgResponded 5 days ago

   Hi Kristi Thank you for taking the time to share your experience with us. I am truly sorry to hear that your recent visit did not meet the high standards we strive to provide. It’s disappointing to learn that your service was inattentive, and I sincerely apologize for the lapses you experienced, especially with your drinks and the issues with the cinnamon buns. That is certainly not the level of service we aim to provide. Additionally, I am sorry to hear that the food quality and availability of plates were not up to par during your visit. We work hard to ensure that our buffet is well-stocked and that all of our guests are served fresh, hot meals, and I regret that we did not meet those expectations during your time with us. I appreciate your continued support of our restaurant for previous birthday gatherings, and I understand your frustration. Please know that we will address these concerns with our team to make sure that we improve both service and food quality moving forward. We would love another opportunity to provide you with the experience you’ve come to expect from us. If you ever decide to visit again, please feel free to reach out to me directly, and I will personally ensure that your next experience is a much better one. Thank you again for your feedback. Scott DeGeeter General Manager
   

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5. K

   Ken VIP

   Chicago26 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another enjoyable dining experience with great food and friendly service! One of our favorites.
   

   Granite City Food & Brewery - SchaumburgResponded on March 7, 2025

   Ken, thank you for your fantastic review! We're delighted to hear that you had another enjoyable dining experience with great food and friendly service at Granite City Brewery. Your kind words mean a lot to our team and motivate us to keep delivering excellent experiences. We look forward to welcoming you back soon for more delicious meals!
   

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6. A

   Alex

   Chicago5 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to bring the kids. Had boosters at one of the U shaped booths. The burgers were delicious and the bill was comparatively low to other places
   

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7. D

   Delta VIP

   Chicago32 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food and drinks were good, large portions. The restaurant itself was run down. Ripped seating. No toilet paper in the bathrooms. We asked for some and were ignored
   

   Granite City Food & Brewery - SchaumburgResponded on March 3, 2025

   Delta, thank you for your review of Granite City Brewery! We're glad you enjoyed the food and drinks, but we apologize for the condition of the restaurant and the oversight regarding the restroom supplies. Your feedback is crucial, and we will take action to address these issues with our team. We appreciate your input as we strive to enhance our guests' experiences. We hope to welcome you back for an improved visit soon!
   

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8. M

   Marvin VIP

   Chicago229 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food choices and quality both very good. Prices reasonable. We were there at non busy time, but server not very attentive. Luckily our needs were not many.
   

   Granite City Food & Brewery - SchaumburgResponded on March 3, 2025

   Marvin, thank you for your review of Granite City Brewery! We're pleased to hear you enjoyed the food choices and quality, as well as the reasonable prices. We apologize for the lack of attentiveness from your server during your visit. Your feedback is valuable, and we will take action to look into this issue with our team to enhance the service experience. We appreciate your input and hope to welcome you back for an even better experience soon!
   

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9. K

   Ken VIP

   Chicago26 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   As usual, the food was great. This time, the service was acceptable, but not as good as always.
   

   Granite City Food & Brewery - SchaumburgResponded on March 2, 2025

   Ken, thank you for your kind words about the food at Granite City Brewery! We appreciate your feedback regarding the service. While we strive to provide consistent, high-quality service, we understand that experiences can vary. Your comments will be shared with our team as we continuously work to enhance our guest experience. We hope to see you again soon and provide you with the exceptional service you expect!
   

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10. T

    Tanya VIP

    Chicago10 reviews

    4.0

    Dined on February 23, 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4

    The Brussel sprouts were very good. The BLT was pretty much all B, little L and T. It had a sweetness to it that was unexpected, probably the aioli. We visited on a Sunday and they were out of a couple of beers. They looked a bit under staffed on the floor but did pretty good keeping up with the customers.
    

    Granite City Food & Brewery - SchaumburgResponded on February 26, 2025

    Hi Tanya, thank you for your review of Granite City Brewery! We're glad to hear you enjoyed the Brussels sprouts and appreciate your feedback on the BLT and beer availability. We understand that the service may have felt a bit slow during your visit, and we will take action to look into this issue. Your insights are important to us as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable meal soon!
    

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