Jack Binion's Steakhouse - Horseshoe Hammond

Review summary

1. a

   andrew

   Chicago

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   didn't even have wine glasses to serve wine, ended up some dessert glasses were used - not acceptable. staff has little knowledge of meaning of dryness vs fruitiness of a red wine - staff's suggestion was terrible.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 1 day ago

   Thank you Andrew for taking the time to leave us a review. We are disappointed to see your visit was not what you expected. Your feedback has been shared with the Jack Binion's Management Team. We hope we get the opportunity to welcome you again.
   

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2. J

   Jim

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Doris was spot on with everything. Michele and Dawn at the front greeted us with a smile and promptly sat us. We love the food here. Steaks done perfectly! We knew it was a concert night and they get very busy, they still do their best at checking on the table getting the orders correct. Sit back relax and have no worries they have it all under control! Quality food and service. If you want something super fast eat downstairs at the grill or pizza place.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you Jim for taking the time to leave us a wonderful review, we appreciate the kind words! Your comments have been shared with the Jack Binion's team. We hope to welcome you again soon!
   

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3. S

   SADE

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 45 minutes for our food and was told it would take another 15 minutes for the food to come. We called a manager over and told him we didn’t want the food, he was pretty rude about our request. The restaurant wasn’t even busy, this is a DON’T GO TO RESTAURANT!!!!
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you Sade for taking the time to leave us feedback, it has been shared with the Jack Binion's team. We apologize that we did not deliver a five star experience. We hope we get the opportunity to welcome you again.
   

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4. M

   Melissa

   Chicago

   1 review

   4.0

   1 review

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was delicious. But it took over an hour to get our food after we ordered. My husband's hamburger and fries were barely warm. We didn't want to send it back because we were hungry after waiting so long.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you Melissa for taking the time to leave us a review and for the feedback. Your comments have been shared with the Jack Binion's Management team. We hope that we do get the opportunity to welcome you back and we are able to provide a better experience.
   

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5. M

   Michele

   Las Vegas

   9 reviews

   5.0

   9 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a smooth operation and on a show night! The re was a large crowd for the show. Everyone was pitching in to give their guests a great experience. Even with the volume Dawn, Abraham and Michelle still took the time to say hello and deliver yet another awesome night for us! Great job!!
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you Michele for taking the time to leave us a 5 star review! Your feedback about Dawn, Abraham and Michelle has been shared with the Jack Binion's Management team! We hope to welcome you again soon!
   

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6. T

   Timothy

   Indiana

   3 reviews

   vip
   1.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was horrible. The wait staff was so inefficient. Our waitress took our order and basically disappeared until it was time for the check. We had to repeatedly ask others for a coke that was ordered with our meal, steak knives and sour cream. We didn’t get water refills until we were finished eating. My husband’s salad was given to another table and when they brought another one it was wrong We will not be going back
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Hello Timothy, thank you for your feedback. If not already a member of the Jack Binion's management team will be reaching out.
   

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7. D

   DAVID

   Chicago

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had concert tickets and decided to try the restaurant, made reservations a week in advance, seated right away, and that's the good part. Sat for 30 mins before we were even acknowledged by staff, had to ask twice for someone to help us. Ordered steaks and sides, waited 40 mins for cold steaks and sides, It was a terrible experience and will not be going back, I did complain when I received the 120 bill, I was told we are short staffed. No apology by staff. Texas Roadhouse has better steaks, definitely not worth it.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you David for taking the time to leave us a review and for the feedback. If not already, a member of the Jack Binion's Management team will be reaching out.
   

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8. J

   Joanne

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined on November 2, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible experience. We frequent many high end restaurants. This was so bad I had to leave our experience Maybe they were having an off night not really sure, but the food was lukewarm at best. The martinis we ordered , send back several times because they were not made properly. Finally, we gave up. You didn’t seem like the employees cared about much 
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you Joanne for taking the time to leave us a review and for the feedback. If not already, a member of the Jack Binion's Management team will be reaching out.
   

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9. M

   Mark

   Indiana

   56 reviews

   vip
   5.0

   56 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It never disappoints me !!! Best lobster hands down. Delicious, sweet, firm texture and clean every time. Steaks have been great every visit. Cooked to my preference spot on. It was very busy due to a concert, but server Abraham was husting along with everyone else. Wonderful dining experience....as always 🙂
   

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   Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

   Thank you Mark for taking the time to leave us a great 5 star review! Abraham is truly a rockstar! Your comments have been shared with the Jack Binion's team! We hope to see you again soon!
   

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10. D

    Denise

    Chicago

    16 reviews

    vip
    5.0

    16 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had the filet with mashed potatoes and creamed corn sides. Everything was delicious. The spinach salad was the best salad I’ve had in my life. My only disappointment was I ordered a salad to go for the next day and despite my asking to put the dressing on the side they didn’t which ruined the salad for the next day.
    

    Jack Binion's Steakhouse - Horseshoe HammondResponded 3 days ago

    Thank you Denise for taking the time to leave us a great 5 star review! Your feedback has been shared with the Jack Binion's team, our apologies about the dressing. We hope to see you again soon!
    

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