Jack Binion's Steakhouse - Horseshoe Hammond

Review summary

1. v

   vince

   Greater Boston

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   server and bartender both running tables. one drink at the open and then nothing....until my partner wanted dessert.
   

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2. L

   Larisha

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was horrible. We barely saw our waitress and waited over an hour before getting our food and the restaurant was not packed
   

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3. R

   Robert

   Chicago

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The experience started rough. Waited at the front of the restaurant for fifteen minutes after arriving on time for a 7:45 table. It only got worse from there. After a light appetizer and bread service the bread was taken away and the bread dishes which had to use for appetizer were left in for of us for 30 minutes. After forty five minutes of waiting for dinner, I asked to speak to a manager. This manager offered nothing but a a hal hearted apology. The dinner arrived my wife had the salmon which was solid. I order a steak and broccolini. The steak lacked any sort of presentation basically thrown on a plate. The broccolini was seasoned well. Needless to say we will not be returning to the establishment. We could have chosen a steak house a much lower price point and had a better experience.
   

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4. E

   Edgar

   Chicago

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Great food, but service was very slow and took a long time to bring drinks to our table.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 6 days ago

   Thank you Edgar for taking the time to leave us a review. We apologize that we did not provide excellent service during your visit. Your feedback has been shared with the Jack Binion's Management team. We hope that you do return and give us the opportunity to provide a 5 star experience.
   

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5. R

   Roydrick

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was Great. The views were also excellent.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded 6 days ago

   Thank you Roydrick for taking the time to leave us a five star review! Your feedback has been shared with the Jack Binion's team! We hope to welcome you again soon.
   

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6. Y

   Yolanda

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food looked and was great. Nice scenery. We arrived early but all the staff was awesome and we sat and watched them work and coordinate the fixtures.
   

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7. L

   Lynn

   Chicago

   1 review

   3.0

   1 review

   Dined on February 8, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was cooked to perfection with the exception of the filet being on the salty side despite requesting light seasoning. Was not given a steak knife no silverware for my dessert. Our server Doris was very friendly but was spread out so thin she was not able to check if we were happy with our meal and we had to request refills on our water twice. I don’t feel it was her fault due to poor staffing. If staffing was better I would recommend your restaurant to my friends.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 17, 2025

   Thank you Lynn for taking time to leave us a review. We strive to provide excellent service no matter how busy the restaurant is, and we failed here. Your feedback has been shared with the Jack Binion's Management team. We hope that you do return and we have the opportunity to provide a better experience.
   

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8. J

   Jaclynn

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat by the windows overlooking Lake Michigan, which was beautiful. Service was excellent, drinks were good, and food was delicious. Would definitely dine here again!
   

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9. B

   Bob

   Chicago

   1 review

   3.0

   1 review

   Dined on February 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Food was very good, but several orders came out of the kitchen and bar wrong. Had to wait a long time for replacements. Wait staff seemed overwhelmed. Waited nearly 1/2 hour to receive our bill.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 17, 2025

   Thank you Bob for taking the time to leave a review. We appreciate the feedback and it has been shared with the Jack Binion's Management team. We strive to create memorable experiences and we fell short here. We hope that you do return and give us the opportunity to provide better service.
   

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10. J

    Jim

    VIP

    Las Vegas

    4 reviews

    5.0

    4 reviews

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We visited on the last day of January, which we knew ahead of time would be crowded due to everyone using their anniversary dinners before they expired. Dawn,Abraham and supporting team did an excellent job of getting our order and checking on us during our dinning. Everyone was going full speed. Our orders were done perfectly, considering they were slammed busy, our dinners did not take much longer than normal. Thank you to everyone for going above and beyond during such a busy night!
    

    Jack Binion's Steakhouse - Horseshoe HammondResponded on February 4, 2025

    Thank you Jim for taking the time to leave us a great review! We are thrilled to hear about your positive experience at Jack Binion's Steak. Your feedback has been shared with the Jack Binion's Management team, we hope to welcome you again soon!
    

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