Kincaid's Bayhouse - Burlingame

Review summary

1. S

   Stan

   San Francisco

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was very good but the service was poor. The hostess wasn’t rude but she wasn’t pleasant either. We felt like a burden to her. Once we were seated we felt like we were forgotten. Once our server finally came over after about 15 minutes we asked for water. After waiting for a while we finally asked a busboy and he brought the water. The waiter’s attitude was ok but his attention to us was very minimal even when taking our orders. We could hear the booth behind us asking why their food was taking so long. Someone else brought our food to us and our waiter never checked on us until I asked for a refill on my water. When he brought my glass back it was a little more than half full and he set it down hard enough for our silverware to jump while looking somewhere else and kept walking. He cleared our table when we were down but left food on the table that spilled off our plates. Offered the dessert menu and then the check and we were out of there. The hostess station is right by the open kitchen and as we walked out the three hostesses were joking around with the cooks, if I hadn’t made eye contact with them and said thank you they never would have acknowledged us as we left. The food was very good. We might go back and just eat at the bar if we do go back. Looking around it appeared the real problem was how the staff was trained and managed. They looked like they were not very motivated. It was busy but not so busy that the staff shouldn’t have been able to handle it professionally. It is disappointing to see what was a great restaurant in the past run in this manner.
   

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2. A

   Angie

   VIP

   San Francisco

   80 reviews

   4.0

   80 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food. Friendly service. Fantastic views. Highly recommend for a nice dinner.
   

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3. D

   Dianna

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Judy the waitress was amazing! The hostess’s were not on their job good with too much talking and not trying to seat people quickly!
   

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4. T

   Tom

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Whoever is managing this restaurant knows what he’s doing! It was like watching a well oiled machine. You didn’t see anyone slacking on their job. The service was excellent, the food was excellent. They constantly checked on you see if everything was OK. See if you need anything. And the food was wonderful! Kudos to the management and the help. Thank you for the wonderful experience we will return. 
   

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5. L

   L. Peter T.

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were 5, 3 stayed on the table and 2 on the bar and my experience at the bar was awful, female in white shirt there asked us if we just walked in and just sat at the bar, but we were actually assisted by people at the front and seated us properly at the bar, and then it felt like we were asked if we could afford the red wine we were ordering as he has to tell us the price of Bordeaux per glass. Overall left a soar taste for me. My wife and son on tha table was great but at the bar was bad experience, not sure if I would be back there soon. Definitely not our first choice anymore.
   

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6. D

   David A

   San Francisco

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday dinner. Food tasty, view fine, service fast. Server was on Leny knowledgable, fine recommendations, Chicken, pork, salmon all tasty. Grilled perfectly. I would cook veggies a bit more. Table candles could be cleaned. Add fresh flowers to table/bathrooms. Dessert darn good.
   

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7. r

   ray

   San Francisco

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Rather expensive but most enjoyable. Food was very well prepared but we had to wait quite a while for delivery, Waitress was the best - very attentive and courteous.
   

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8. J

   James

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Awesome food and service. A little on the loud side because it was so busy. But, it was busy because it's a great spot. We'd recommend it!
   

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9. C

   Cris

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view was nice even at night, the food was fantastic and the service was great. We fully enjoyed our dinner.
   

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10. W

    Wendi

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 4

    The food was awful and extremely disappointing! Beautiful location with the view of incoming planes however the meal was nearly inedible. We won’t be back!
    

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