Kingfish - New Orleans

Review summary

1. J

   Jada

   New York City

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   The hostess was not at the door for a long while. There were several parties waiting to be helped. There was a nice waitress that turned a table by the door to accommodate us. She was really sweet. Food was good, didn’t take too long even though they were extremely busy.
   

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2. B

   Bill

   VIP

   New Orleans

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Staff were outstanding under tremendous pressure on Christmas Day. The restaurant was jam packed with people and our waitress and other staff were courteous and pleasant throughout our dining experience. Please extend our thanks for great service!
   

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3. S

   Sarah

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Luckily the food is good. But when I tell you the staffing is a hot mess that’s an understatement. There was a line outside the restaurant of all the people with reservations just waiting to check in. No one was to be found for 30 mins. This was Christmas Day but if they had a skeleton crew they shouldn’t have had so many reservations. I was a party of one that reserved bar seating so I decided to not wait in line and hop at the bar. I’m not normally someone that leaves reviews let alone negative ones but the service was terrible. The hostess finally started coming up to people and was just ignoring people. Luckily the bartender was helpful and I got my food within an hour but I can’t say that for the rest of the people that had reservations that night. The manager had come out and she was just as clueless as to how to handle the crowd of angry hungry people. I got off the bar and explained what I’ve witnesses the past two hours and told people to just sit at the bar. I hope this describes the scene you are getting into when making a reservation. This is my second time at this restaurant and only returned due to limited options to eat on Christmas Day.
   

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4. C

   Cheryl

   Chicago

   46 reviews

   2.0

   46 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was kind of a mess start to finish. Late on the reservation by 40 minutes, totally out of food even though it was early in the evening, waiting more than we were eating and then told us they were going to try to push us out because they were behind. Not a memorable Xmas dinner. Only good thing was that they were open when so many places were closed.
   

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5. R

   Richard

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Our table was given to someone else, The waiter was great, the food was lukewarm warm, the restroom was not ready for Christmas dinner. The kitchen was behind in cooking
   

   Kingfish - New OrleansResponded today

   Richard, we are very sorry that you weren't seated promptly, and that you waited for food that was disappointing. We are working with our team to ensure that going forward, our guests are seated quickly and our food is served at its best. We hope you will visit us again so that we can provide you with a better experience.
   

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6. Y

   Youmee

   Los Angeles

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   the food was great, (most) staffs nice but i had to wait 30min for a cocktail and an hour for food.
   

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7. L

   Lisa

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful brunch. My husband loved your biscuits and your Crab Cake appetizer was unique flavors and delicious. Can’t say enough. Hope all visitors get the experience at Kingfish like us. And our server Jessica was the BEST. Merry Christmas
   

   Kingfish - New OrleansResponded 1 day ago

   Thank you so much for your kind review! We will be sure to share your feedback with Jessica as well! Florence Service Manager
   

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8. J

   Justin

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sam took great care of us and the food was delicious!
   

   Kingfish - New OrleansResponded 1 day ago

   Thank you for taking the time to share your experience! We are glad Sam made you feel welcome and that you enjoyed your meal! -Florence, Service Manager
   

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9. I

   Isabella

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait was two hours plus with a reservation! Terrible.
   

   Kingfish - New OrleansResponded today

   We are truly sorry that you experienced such a long wait for a table. We are working with our team to make sure that our guests are seated promptly, especially on busy holidays. We hope that you'll come back for another visit so we can provide a better experience. Florence Service Manager
   

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10. J

    James

    VIP

    San Francisco

    12 reviews

    1.0

    12 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Had a reservation for 8pm. By 8:30 still no person at the door to seat you. Long line of folks waiting & people leaving saying they had waited 2hrs & still no food. Ended up leaving at 8:40 & going to another restaurant. If you can’t cater for all the bookings then don’t accept any further bookings.
    

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