Kona Grill - Boise

Kona Grill - Boise reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   TONYA VIP

   Boise2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our server was very sweet, and she did a great job of notifying the manager when we sent a dish back because it was VERY overcooked chicken. Management was super proactive and tried a few times to bring a replacement meal or free dessert, but my hubby kindly declined. Bar service was slow, but drinks were good. I used to love this place…unfortunately it just seems to have taken a hit with food quality over the years.
   

   Kona Grill - BoiseResponded 5 days ago

   Thank you for your feedback, Tonya. We're sorry to hear about your experience with your meal, and we appreciate your input. Please feel free to contact us directly to discuss your experience further at 208-922-6511
   

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2. OT

   OpenTable Diner

   Boise1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Waited over an hour and a half for our party to be served food. Saw a large party get sat AFTER US, get their food, eat, pay, and still leave before we receive anything. Then, when we received our food, steak temps weren't right. But guess what? We didn't want to wait another hour for it to be "corrected" Food portions were so small. One of our guests finished his food in 5 minutes. This place used to be better. Stop making so many reservations and blaming it on the kitchen. You ruin the experience on the guests who book with you. That is on the restaurant and the managers.
   

   1 person found this helpful

3. M

   Maria

   Boise2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed good meal and good atmosphere. Good service. They are very kind.
   

   Kona Grill - BoiseResponded 5 days ago

   Thanks for the 5 star review, Maria! We're thrilled to hear that we provided amazing service. We look forward to seeing you again soon!
   

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4. OT

   OpenTable Diner

   Boise1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We went for brunch for the first time. Our waiter was training and that’s fine, we are patient people. The service was okay but I never got a coffee refill and I didn’t get the bacon I ordered. I mentioned both things and they forgot. If it was slammed, I would totally get it but it was almost dead. The pancakes I got were like microwaveable instant pancakes. Whatever. Just wasn’t thrilled. People are nice but I probably won’t be back for brunch.
   

   Kona Grill - BoiseResponded 5 days ago

   Thank you for your feedback. We're sorry to hear about your experience and appreciate your input. Please contact us directly 208-922-6511 to discuss further.
   

   1 person found this helpful

5. M

   Michael

   Boise62 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We stopped in for Happy Hour on our Date Night. We sat on ther patio. The macadamis nut chicken and the roll were very good. It was a very good value Happy Hour prices. It is always fun to sit on the patio for casual conversation and to watch the people on the plaza. People were ahving fun, but the music was a little too loud.
   

   Kona Grill - BoiseResponded on March 4, 2025

   Thank you for leaving a 4-star review! We aim to provide you with a 5-star Kona Experience on your next visit.
   

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6. C

   Cynthia

   Orange County11 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, as we always find. Marissa did a great job taking care of us, checking on drinks, and provided wonderful service! And by the way, the cheesecake was the best ever…. Perfect finish to my cilantro lime chicken. Keep up the great work. We love Kona Grill!
   

   Kona Grill - BoiseResponded on March 1, 2025

   Thanks for the 5 star review, Cynthia! We're thrilled to hear that Marissa provided great service. We look forward to seeing you again soon!
   

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7. D

   Damon

   Boise1 review

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good, but very very overpriced. The portion was a little on the small side. The side dish was overpriced.
   

   Kona Grill - BoiseResponded on February 18, 2025

   Thank you for your feedback, Damon. We're sorry to hear about the the issues with your meal, and we appreciate your input. Please feel free to reach out to us directly to discuss your experience further at 208-922-6511 . We would appreciate the opportunity to provide a better dining experience. Best, The Management Team
   

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8. A

   Allie

   Las Vegas2 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was great! The limited sushi menu was unfortunate since I know the sushi here is amazing, but the limited selection was not a great choice. Our server was non existent from the time we sat down to the time we left. We saw her twice and then we waited and waited until the manager noticed us with empty glasses and plates and started serving us instead. A different server came over to clear our plates and give us the check. It would have been nice to know if we were given to a different server, so we know who to talk to. We were also sat right next to where the servers were rolling silverware and it was so loud, we couldn't even hear the music or each other, so we had to move tables. When the check was available on the tablet we were charged for and $8.00 beer when I ordered a $3.00 beer, but nobody came over to help answer my question after that so I took the difference from the tip instead. We had higher hopes for our Valentine's dinner.
   

   Kona Grill - BoiseResponded on February 18, 2025

   Hello this is the General Manager of Boise Kona Grill. I wanted to first give you my apology about your experience here with us. I take this feedback very serious, I would like to invite you to please send me an email to open the lines of communication between you and I so I may be able to speak with you privately and my hope is get this fixed with you asap. Thank you for leaving this feedback and I look forward to speaking to you. Please contact me at208-922-6511.
   

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9. J

   Jay

   Boise1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Went here for the steak night special that is advertised on OpenTable for two people. When we got there, we were handed a special menu that was printed out and told that this is what they are serving for the night. When I mentioned the special, I was told that they were not offering it. The offer specifically says available from two to closing every day. Drinks were highly overpriced. Food was subpar for the price as well. In my opinion for the atmosphere and table settings, the food should be about half the price. Very disappointing. We won’t be returning.
   

   Kona Grill - BoiseResponded on February 18, 2025

   Hello this is the General Manager of Boise Kona Grill. I wanted to first give you my apology about your experience here with us. I take this feedback very serious, I would like to invite you to please send me an email to open the lines of communication between you and I so I may be able to speak with you privately and my hope is get this fixed with you asap. Thank you for leaving this feedback and I look forward to speaking to you. Please contact me at208-922-6511.
   

   1 person found this helpful

10. D

    Donald

    Boise2 reviews

    5.0

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    Very Noisy and very expensive @ $100 per person with just one drink!
    

    Kona Grill - BoiseResponded on February 18, 2025

    Thank you so much for leaving a 5 star review. We apologize for the noise and will ensure we will be much more on top of our music level. We hope to see you again soon.
    

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