Kona Grill - Carmel

Review summary

1. L

   Lani

   VIP

   Indiana

   20 reviews

   2.0

   20 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I was very disappointed with the service and how slow the food was. I have gone to Kona Grill many times but it was never this bad. We had kids with us and it took over an hour to get our food. But the food was good
   

   Kona Grill - CarmelResponded 6 days ago

   We apologize about your experience Lani. Our team was a little overwhelmed with our all you can eat sushi special this evening. Fear not, we have learned from our mistakes and this will not be an issue going forward. When you have time can you please contact us at 317-324-1441. We definitely want to make the situation right and win you back as a guest. Thanks, Christian Kilgard General Manager
   

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2. S

   Steve

   VIP

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   We’ve been there several times for whatever reason this time our stirfry was very poor all rice chicken quality was weak and very skimpy. Vegetables were skimpy paid $30 for rice shrimp tacos were extremely plain generic nothing special thank goodness my in-laws had a good meal the pecan crested chicken And the salmon they loved, but the rest of us felt pretty ripped off 
   

   Kona Grill - CarmelResponded 5 days ago

   We apologize about your experience Steve. If you ever have an issues during you visit please inform our staff and ask for a manager. We will gladly remake or replace the item with something more to your liking. We do have a few questions about your visit. Were your issues ever brought to our staff's attention? Did a manager stop by the table during you dining experience? When you have time can you please contact us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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3. J

   Jason

   Indiana

   2 reviews

   4.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food and great atmosphere. Great service. Good is overpriced but it’s good.
   

   Kona Grill - CarmelResponded on December 13, 2024

   Thank you for the great feedback Jason. We are glad you had a great time dining with us. We hope to see you again soon. Cheers! Christian Kilgard General Manager
   

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4. S

   Susan

   Indiana

   69 reviews

   3.0

   69 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   I have dined at Kona Grill in the past and enjoyed it, but something was off on this visit. We ordered the side salad with Macadamia Nut Chicken and were very disappointed. The chicken was tasteless and seemed to be missing any Macadamia nuts, the greens were a bit limp, and the balsamic vinaigrette dressing was very watery. The $22 price tag we both paid seemed way overpriced!
   

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5. B

   Brad

   VIP

   Indiana

   6 reviews

   5.0

   6 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the all you can eat sushi and it was phenomenal
   

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6. K

   Kristy

   Indiana

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and good food. Our server was very helpful with meal recommendations!
   

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   Kona Grill - CarmelResponded on December 9, 2024

   Thank you for the 5 stars! We appreciate your positive review and look forward to seeing you again! Cheers! Christian Kilgard General Manager
   

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7. M

   Mark

   Indiana

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Lack luster food. Food was definitely subpar for price and expectation of what was once a quality restaurant. Definitely has declined.
   

   Kona Grill - CarmelResponded 1 day ago

   We apologize about your experience Mark. When you have time can you please contact us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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8. C

   Carolyn

   VIP

   Indiana

   32 reviews

   3.0

   32 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Happy Hour on website stated 2-6pm but got there at 5:15 for drinks and were told drink happy hour ends at 5pm. Chicken Satay was just ok. The meatballs, sliders, & sushi were tasty.
   

   Kona Grill - CarmelResponded on December 7, 2024

   Thank you for the feedback Carolyn. Due to the new Indiana Law regarding Happy Hour we are only allowed to offer happy hour drinks for 3 hours a day, 5 days a week. Unfortunately, that puts us in a bind. We have to run drink specials from either 2p-5p or 3p-6p. We kept our original time for happy hour food that we have had for the last 7 years, because we didn't want to do our guest a disservice. As a whole, we decided to start our drink specials the same time we start Happy Hour, which is at 2p. We apologize for the inconvenience. When you have time can you please contact us at 317-324-1441. We want to talk to you more in depth about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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9. m

   michaelm

   Indiana

   3 reviews

   4.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Seemed a lil more expensive than it should be for the food quality.
   

   Kona Grill - CarmelResponded on December 1, 2024

   We appreciate the feedback and review. We offer happy hour Monday-Friday from 2p-6p and late night happy hour 9-cl Monday-Sunday. That is when we serve items on our $3, $6, $9 price tier. We hope to see you again soon. Thanks, Christian Kilgard General Manager
   

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10. J

    John

    Indiana

    7 reviews

    5.0

    7 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and service was excellent! Dan was a great server!!
    

    Kona Grill - CarmelResponded on November 30, 2024

    We are thrilled to hear that you had a great time! We truly enjoyed your company and it’s guests like you who help us keep the remarkable experiences going. I'll pass along your comments to Deyan. It will make his day. We hope to see you again, soon! Cheers! Christian Kilgard General Manager
    

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