Kona Grill - Kansas City

Review summary

1. M

   Morgan

   Kansas City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Reservations were at 7:45 and we didn’t get sat until 8:50. All steaks were overcooked. Unfortunately we won’t be back. 
   

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2. A

   Adam

   Kansas City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reserved on open table after hour of waiting, went to another restaurant
   

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3. G

   Grant

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   Had a 630 reservation for four and was finally seated at 6:57, if it was around the holiday so no big deal. Had a drink at the bar however they had no wine glasses, they wanted to put Cabernet and a whiskey glass. I went the beer route. The price of sushi is a little bit out of control so we went with items on the main menu. Unfortunately, the filet mignon was brought to the table no less than well Done, waiter knew it immediately, and the general manager came over and took care of that meal. Took a long time to get the food, the server had 7+ tables so he was doing the best he could. Just not the dining experience I’m looking for when spending north of $200 on a family of four. 
   

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4. A

   Amy

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Although we had a reservation it appears they do first come first served because we still had to wait 30 minutes. Don’t offer reservations if you don’t uphold them.
   

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5. S

   Steven

   Kansas City

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Zena was nice but the food came out with both our chicken meals over cooked. The chicken was a bit over cooked and tough. We were seated and ordered at least 10 minutes before another couple came and were seated across from us and yet their food came out 10 minutes before ours. Not cool. Nice service but inconsistent delivery of foods.
   

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6. L

   Lacy

   Kansas City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We were in town for an event and decided to give this place a try based on reviews. It was a busy night which was expected and not an issue. The server was nice & polite. However, the food was less than impressive. We ordered pot stickers which were 6 small pieces for almost $25 & came with what could be described as watered down soy sauce. The sushi wasn't too bad, but my children's edamame was less than desirable & the salad my husband received was basically just greenery with minimal sauce. The drinks we ordered weren't too bad, but they were also out of a handful of mixers for items on the drink menu. We'll definitely skip out on this place when back in town.
   

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7. C

   Christine

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had a reservation for 6:30 and waited an extra 30 min to be seated. The noise level was deafening and meaningful conversation was impossible. The waitress did her best but they were short staffed. The food was good but didn’t make enough difference in the overall experience. I doubt we will dine there again.
   

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8. R

   Rhiannon

   Kansas City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our reservation was at 6:15. It look 15 minutes to get drinks, 30-45 min for appetizers and over an hour for our main course. We were at the restaurant over 2 hours. This was very frustrating with a 9mo old and 3 yo. Our waitress was great and kept apologizing saying she was slammed and the kitchen had no help. Will not be going back.
   

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9. M

   Michelle

   Kansas City

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was wonderful. Our server was lovely. Food was soooo good!
   

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10. R

    Robert

    Kansas City

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    We came for my twins' birthday and had a reservation for 7 people for 7:30pm. I recognize that a Saturday night on the Plaza during the holidays is going to be busy, which is why I was sure to make a reservation. We arrived 20 minutes early, just in case, but then were not seated until nearly 8:45. We tried being nice and understanding (even helping to move chairs when we could tell the service staff was super busy), but the wait was excessive and my 10-year-old was crying he was so hungry and tired. Every time we asked, they told us we were next on their list, but then sat another group of 7 in front of us (that happened 4 times). Once we were finally seated (again, over an hour after our reservation), the host gave us three free appetizers (much appreciated), but then we had to wait 15 minutes (and asked our waiter 4 times) for plates and silverware once they arrived so we could eat them. They were cold by the time we got what we needed (and even then were still 1 plate and 1 set of silverware short). Most in our group said the food was very good (some said it was just fine), but the service was just awful. Again, I understand being busy and likely short staffed, but basic things like having plates and silverware is just a given. We had to ask multiple times for steak knives and, even though four of us ordered steak, they only brought us one and said "you can share." It was so disappointing and not the night I wanted to celebrate family birthdays. It will be a long time before we brave Kona Grill again.
    

    Kona Grill - Kansas CityResponded 4 days ago

    Thanks for the feedback. We're truly sorry to hear about your experience at Kona Grill - Kansas City, especially considering your children's birthday. We understand how important family celebrations are and we regret any inconvenience caused. We're glad to hear that you found the food very good and appreciated our efforts to accommodate your needs. We acknowledge the issues you encountered and we assure you that your feedback has been taken into consideration as we continuously strive to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one.
    

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