Kona Grill - Kansas City

Kona Grill - Kansas City reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jennifer

   Kansas City1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It’s been awhile since we’ve been to Kona Grill. The quality seems to have dropped a little considering what you’re spending and comparing to other sushi restaurants in the area. It wasn’t bad by any means but not great enough for me to come back if I want sushi.
   

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2. S

   Sarah

   Chicago2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We were sat for 20 minutes and nobody had come by. I went up to the hostess to let her know. I wasn’t even upset. I just wanted them to know. But then was given the response “Well, we have a full restaurant” with an attitude. The waiter then came and got our orders. No apology for the wait or anything. The rest of the meal was fine. Food was decent, but not worth the price.
   

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3. L

   Lisa

   Kansas City1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience great food and I will definitely be back. It was my first time there.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Hi Lisa, We're thrilled to hear that you had a great experience at Kona Grill - Kansas City! It's wonderful to know that you enjoyed our food and service. We always aim to provide a memorable experience for our guests, and your feedback is a testament to that. We appreciate your positive ratings and look forward to welcoming you back for another great meal. Best wishes, The Management Team
   

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4. OT

   OpenTable Diner VIP

   Kansas City1 review

   1.0

   Dined on March 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The service was as adequate, but overall it was a disappointing experience. The food was bland and way overpriced (imagine 5 pieces of a shrimp tempura roll which was 70% rice on the menu for $22-25), portion size was below average. There are many better restaurants near by that blow this one out of the water. We will not be back in the near future.
   

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5. W

   Wayne

   Kansas City1 review

   3.0

   Dined on March 17, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food and ambience were wonderful. Came to celebrate our 46th anniversary. We were cordially and promptly greeted and seated. Probably the worst service experience we have ever had. I don't know if our server was new or jar having a bad day, but he did not have a clue about"customer service. " We were there for 2 hours just trying to get service. He would promise to bring a drink refill or a dessert menu and not return for 15-20 minutes. They were not that busy and the other servers seemed to be buzzing around taking care of their customers.
   

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6. KL

   KimL

   Kansas City2 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I was extremely disappointed with the service we recieved. To begin, our margaritas were served in water glasses because they were out of the correct drinkware. Half empty glass isn’t a good look. Our waiter got my order wrong, I ordered a filet and received a ribeye. He dropped off the plate and disappeared so I had to have a busser find him. It took more than fifteen minutes to get the correct meal, my dining partner had already finished his meal by the time I received mine. While I appreciated that our server brought an order of fingerlings in the meantime, bringing another order plus mashed potatoes with the meal was a bit of starch overload. Our water glasses were never refilled, we weren’t offered a second drink or dessert. We normally tip 25% or more. Not this time.
   

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7. a

   angela VIP

   Kansas City13 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and the portions were generous. Service was great. I would definitely go back.
   

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8. OT

   OpenTable Diner

   Kansas City2 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   My waitress forgot to put in out drinks. So we had dinner without drinks eventually it was fixed but after we basically ate our meal.
   

   Kona Grill - Kansas CityResponded on March 17, 2025

   I am sorry your drinks were delayed, but we do love your 5 star review. Thank you for taking time out of your day.
   

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9. K

   Karl VIP

   Kansas City55 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress (Emalea) was outstanding, would sit in her section again. Very pleasant and easy to strike a conversation with.
   

   Kona Grill - Kansas CityResponded on March 14, 2025

   Thank you for the great review. We love Emalea, too!
   

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10. T

    Tatiyana

    Kansas City1 review

    4.0

    Dined on March 9, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Outstanding I'm from Ohio it was my very first time going the food was amazing it came out in a good amount of time the bill was a little up there but it was a great experience for me and my wife good food good people
    

    Kona Grill - Kansas CityResponded on March 9, 2025

    Hello Tatiyana, Thank you so much for your kind words and the positive feedback! We're thrilled to hear that your first time dining at Kona Grill - Kansas City was memorable and you enjoyed our food. We strive to provide a great experience for all our guests, and it's always rewarding to hear when we've succeeded. We apologize if the value did not meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. We look forward to welcoming you back soon! Best regards, The Management Team
    

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