Lakeside Dining Room - Hotel Eldorado

Review summary

1. K

   Karen

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Great place for dinner. Service was exceptional. You need more Malbec options on the menu.
   

   Lakeside Dining Room - Hotel EldoradoResponded 7 days ago

   Hello Karen - Thank you for taking the time to share your feedback about your recent visit! We're delighted to hear you enjoyed the service and had a great dinner with us. Our team takes pride in ensuring every guest has a memorable experience. We appreciate your suggestion regarding the Malbec options. Feedback like yours helps us enhance our offerings, and we’ll be sure to share your input with our beverage team as we review our wine list. We hope to welcome you back soon for another exceptional evening! - Francheska Milne - Assistant to the General Manager
   

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2. S

   Shanna

   Vancouver

   1 review

   4.0

   1 review

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a lovely lunch with a friend. We enjoyed the meal and view
   

   Lakeside Dining Room - Hotel EldoradoResponded 7 days ago

   Hello Shanna - Thank you for your kind words! We're thrilled to hear you and your friend had a lovely lunch and enjoyed both the meal and the view. Your feedback means so much to us, and we hope to have the pleasure of welcoming you back soon for another relaxing visit! - Francheska Milne - Assistant to the General Manager
   

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3. D

   Dana

   San Francisco

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent food and service. Classy and fun!
   

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   Lakeside Dining Room - Hotel EldoradoResponded on November 12, 2024

   Hello Dana - Thank you so much for your kind words! We’re absolutely thrilled to hear you consistently enjoy the food, service, and ambiance. It’s our goal to provide both a classy and fun experience, and we’re so glad we’re hitting the mark for you! Your continued support means the world to us, and we can't wait to welcome you back for another excellent experience. See you soon! - Francheska Milne - Assistant to the General Manager
   

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4. J

   Juri

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   great food, great server. However, reception failed to note that I required a chair with arms and also it was my wife's birthday.. Both were noted on the reservation. The chair came quickly once asked, for but the birthday wasn't noted (we are adults so not that big a deal, but a candle with dessert would have been appropriate) Juri
   

   Lakeside Dining Room - Hotel EldoradoResponded on November 12, 2024

   Hello Juri - Thank you so much for your thoughtful review, and we're so glad to hear you enjoyed the food and service! We truly appreciate your feedback and apologize for missing the details in your reservation. We understand how important those special touches, like a birthday celebration, can be, and we regret we fell short in acknowledging your wife’s special day. We’ll be sure to review our reservation process to ensure these details are handled with care in the future. We're grateful for your understanding and hope to have the opportunity to provide a more seamless experience next time. Thanks again for sharing your experience, and we look forward to welcoming you both back soon! - Francheska Milne - Assistant to the General Manager
   

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5. J

   Judy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, outstanding ambience, amazing meal. Of course very pricey, but still a lovely way to celebrate a birthday!
   

   Lakeside Dining Room - Hotel EldoradoResponded on November 7, 2024

   Hello Judy - Thank you so much for your wonderful review! We’re thrilled to hear you had such a memorable experience with us, from the impeccable service to the delicious meal and the perfect ambiance for your special celebration. It's fantastic to know you enjoyed our Eldorado Rosé and the perfectly prepared filet—it's always our goal to provide exceptional food and service. We're especially glad the surprise birthday dessert added a special touch to your evening! We truly appreciate your kind words and hope to welcome you back for another unforgettable dining experience soon. Cheers to many more celebrations with us! - Francheska Milne - Assistant to the General Manager
   

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6. A

   Angela

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked a lunch date with a longtime friend that I haven’t seen in over 3 years and from the first minute of being greeted at the door to walking out the door our experience was just perfect. The view, the food, the gin and tonics with my favourite gin Empress and tonic water Fevertree and the crème brûlée outstanding. It was great just to be able to enjoy our time together. Thanks to Bella our server as well.
   

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   Lakeside Dining Room - Hotel EldoradoResponded on November 4, 2024

   Hello Angela - Thank you so much for your wonderful review! We’re thrilled to hear your reunion lunch with an old friend was such a memorable experience. Knowing everything from the views and food to your favorite gin and tonic with Empress gin and Fever-Tree tonic water added to your enjoyment truly warms our hearts. We’re also delighted Bella provided attentive service, helping make your visit special. We’ll be sure to pass along your kind words to her! We hope to welcome you back soon for more perfect moments—whether it’s another lunch, brunch, or perhaps a sunset dinner on the patio. - Francheska Milne - Assistant to the General Manager
   

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7. C

   Cara

   Boise

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, friendly service. Great atmosphere. Will definitely be back.
   

   Lakeside Dining Room - Hotel EldoradoResponded on October 21, 2024

   Hello Cara - Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the food, service, and atmosphere. Our team takes great pride in creating a memorable dining experience, and it’s always rewarding to hear feedback like yours. We look forward to welcoming you back soon! - Francheska Milne - Assistant to the General Manager
   

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8. M

   Mary

   Vancouver

   3 reviews

   vip
   4.0

   3 reviews

   Dined on October 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Servers were very pleasant but overworked so we waited quite a while to be served, disappointed thanksgiving meal started at 5, should have been clearer on website as it was only written on menus online.
   

   Lakeside Dining Room - Hotel EldoradoResponded on October 15, 2024

   Hello Mary - Thank you for taking the time to share your experience with us. We’re glad to hear that you found our servers pleasant, but I sincerely apologize for the wait time you encountered and for the confusion regarding the timing of our Thanksgiving meal. We appreciate your feedback about the information on our website and will ensure it is clearer in the future. Your comments help us improve our service and communication to create a better experience for all our guests. Thank you again for your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable experience. - Francheska Milne - Assistant to the General Manager
   

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9. P

   Pam

   Calgary

   28 reviews

   vip
   5.0

   28 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   What a fantastic meal. Loved the family style thanksgiving dinner. Everything was cooked to perfection. Very tasty and left feeling very satisfied.
   

   Lakeside Dining Room - Hotel EldoradoResponded on October 15, 2024

   Hello Pam - Thank you for sharing your wonderful feedback! We're thrilled to hear you enjoyed our family-style Thanksgiving dinner and everything was cooked to perfection. It’s great to know you left feeling satisfied—there’s nothing we love more than creating a memorable dining experience for our guests. We also appreciate your note on the service and will continue working to make sure every aspect of your visit is flawless next time. We hope to see you again soon! - Francheska Milne - Assistant to the General Manager
   

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10. A

    Anthony

    Edmonton

    1 review

    5.0

    1 review

    Dined on October 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic service, high quality food, excellent variety, highly recommended.
    

    Lakeside Dining Room - Hotel EldoradoResponded on October 15, 2024

    Hello Anthony - Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear you enjoyed every aspect of your visit, from the food and service to the ambience, scenic views, and that Marco made it even more special. We'll be sure to pass along your kind words to him—he'll be thrilled to know he contributed to your great time with us. We’re excited to hear that you’ll be returning for another Sunday brunch. Your kind words about the atmosphere and our team's dedication mean a lot to us, and we'll be sure to share your feedback with the entire staff. We hope to welcome you back for another memorable experience soon! - Francheska Milne - Assistant to the General Manager
    

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