LB Steak - Santana Row

Review summary

1. D

   David

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was decent. I ordered a lot of steaks family style for the table to sample several varieties and the kitchen refused to slice them. For the amount of money I dropped I’m surprised they couldn’t make it work. Nothing like making your party wait while you cut their steak in strips like they’re 5 years old. Probably not going back just for that lack of full service based on the price.
   

   LB Steak - Santana RowResponded 2 days ago

   Hello David, Thank you for sharing your feedback. While we’re glad you enjoyed sampling the steaks, we’re sorry to hear the service didn’t meet your expectations. We understand how frustrating it was to handle slicing the steaks yourself, especially given the price point. Your input is important, and we’ll address this with our Culinary team to improve future guest experiences. We hope you’ll consider giving us another opportunity to provide the exceptional service you deserve. Please feel free to reach out directly with any additional thoughts. Best wishes, Chris Evans General Manager
   

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2. V

   Vanessa

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place, amazing food, energetic ambience! Four stars because we waited 30 mins for our table despite our reservation, but made up with appetizers! Amazing restaurant+ service
   

   LB Steak - Santana RowResponded 3 days ago

   Hey, thanks so much for the wonderful review Vanessa! We're thrilled to hear that you enjoyed our place, food, and ambience. We apologize for the wait despite your reservation, but we're glad to hear that our appetizers made up for it. We're grateful for your high ratings and your kind words about our service. We look forward to serving you again soon! Best regards, Chris Evans General Manager
   

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3. R

   Rey

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was outstanding. All staff worked as a team and very attentive. My rib eye was low in flavor, was very fatty and chewy. I was disappointed in the quality of the rib eye. I have had better quality of USDA meat in other places.
   

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   LB Steak - Santana RowResponded 3 days ago

   Thanks for the feedback Rey! We're thrilled to hear that you enjoyed our service and that our team worked as a team to meet your needs. We're sorry to hear that our rib eye didn't meet your expectations. We take pride in our Ribeye and we're disappointed to hear that it didn't hit the mark for you. We appreciate your feedback and will certainly look into this. We hope to have the opportunity to serve you again soon .Best regards, Chris Evans General Manager
   

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4. P

   Paul

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The dishes are too salty, the mushroom side dish in particular.
   

   LB Steak - Santana RowResponded 5 days ago

   Hello, We're sorry to hear that your dining experience at LB Steak - Santana Row didn't meet your expectations. We appreciate your feedback on the saltiness of our dishes and the mushroom side dish in particular. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Chris Evans. General Manager
   

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5. D

   Dennis

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Server Lisa was great handled 2 kids under 4. Made sure we were ok checking on us several times. Food great, all orders arriving together and at proper temperatures. Birthday celebration complete with complimentary desert for guest of honor. Noise level high, lighting low but totally enjoyed the meal. Prices Are upper level so for my budget , reserved for special occasions. Treat yourself and have a great meal.
   

   LB Steak - Santana RowResponded 5 days ago

   Thanks for the feedback, Dennis! We're delighted to hear that you had a great time at LB Steak - Santana Row and that our team was able to assist during your birthday celebration. It's always our goal to provide a memorable dining experience for our guests. We appreciate your understanding about our prices and will strive to make them more reasonable for your budget. We look forward to serving you again soon. We will be sure to share your kind words with Lisa your server. Best regards, LB Steak - Santana Row Management Team
   

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6. K

   Kathryn

   VIP

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant to meet friends/colleagues for lunch or dinner. Group dining space is also very nice.
   

   LB Steak - Santana RowResponded 7 days ago

   Thanks for visiting us, Kathryn! We're thrilled to hear that you and your friends had a great experience at LB Steak - Santana Row. It's fantastic to know that you appreciated our group dining space and found our food to be of high quality. We strive to create a memorable dining experience for our guests and your feedback is a testament to that. We look forward to welcoming you and your colleagues back soon! Best, The Management Team
   

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7. R

   Rick

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We received our food before our drinks; the place was very crowded. it felt like the service team were rushing us out the door.
   

   LB Steak - Santana RowResponded on December 9, 2024

   Hello Rick We're truly sorry to hear about your recent experience at LB Steak - Santana Row. We strive to provide a seamless dining experience and it's clear we fell short during your visit. We appreciate your feedback on the service and we'll certainly look into this matter to improve. We hope you'll give us another chance to serve you better in the future. Sincerely, LB Steak Management Team
   

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8. K

   Ken

   San Francisco

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food tasted fine, but the value for the quality of meat is not on par with other steakhouses in the area, The tomahawk steak for 2 which is $140 for 48 oz isn’t even a Prime cut of meat, that was a real shock and the quality definitely showed. The sides were great! Overall wasn’t bad just over priced for what is offered
   

   LB Steak - Santana RowResponded on December 9, 2024

   Hi Ken, Thank you for taking the time to share your feedback. We're glad to hear that you found our food to be tasty, but we're sorry to hear that our pricing didn't meet your expectations. We always strive to provide our guests with a top-notch dining experience, and we're sorry to hear that we fell short this time. Your comments will definitely be taken into consideration as we continuously work on improving our offerings and services. We hope you will give us another chance to impress you with the quality of meat we serve. Best, LB Steak - Santana Row Management Team
   

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9. o

   olga

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had another great experience at LB Steak - Louis was fun and brought his energy to the delicious celebration.
   

   LB Steak - Santana RowResponded on December 8, 2024

   Thanks for the feedback! We're thrilled to hear that you had another great experience at LB Steak - Louis brought his energy and delicious food to your celebration. We noticed that you rated the value a bit lower and we appreciate your honesty. We strive to provide a balance of quality and value for our guests. We look forward to welcoming you back for more celebrations! Best regards, Chris Evans General Manager
   

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10. C

    CATHY

    VIP

    San Francisco

    6 reviews

    4.0

    6 reviews

    Dined on December 6, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    my coworkers and i went there last night (12/5) for a birthday celebration and we had two really good waiters. they were nice and attentive which we were grateful for. but when it came to the food, it was just so salty. everything was salty from appetizers to our main entrees. we even sent back an appetizer only to get another salty one. we enjoyed ourselves last year, hence us returning back but now i’m not sure if i’d rush to come back. super disappointed on the taste of food. totally not worth the $400 we spent. not sure if it was the chefs hands or what but we didn’t have this issue before. sad way to birthday celebration.
    

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    LB Steak - Santana RowResponded on December 6, 2024

    Thank you for taking the time to share your feedback. We're so glad to hear that your servers were attentive and that you had great service, but we’re truly sorry to learn that the food didn’t meet your expectations. We understand how disappointing it must have been, especially during a special celebration. We take your comments about the saltiness seriously and will review this with our team to ensure consistency and taste in every dish. Your experience is important to us, and we’ll work to make sure this issue doesn’t happen again. We truly appreciate you returning to celebrate with us, and we’d love to have the opportunity to welcome you back and provide the quality meal you expect. Please feel free to reach out to us directly so we can ensure your next visit is a better experience.
    

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