LB Steak - Santana Row

Review summary

1. P

   Paul

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The dishes are too salty, the mushroom side dish in particular.
   

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2. K

   Kathryn

   San Francisco

   14 reviews

   vip
   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant to meet friends/colleagues for lunch or dinner. Group dining space is also very nice.
   

   LB Steak - Santana RowResponded 1 day ago

   Thanks for visiting us, Kathryn! We're thrilled to hear that you and your friends had a great experience at LB Steak - Santana Row. It's fantastic to know that you appreciated our group dining space and found our food to be of high quality. We strive to create a memorable dining experience for our guests and your feedback is a testament to that. We look forward to welcoming you and your colleagues back soon! Best, The Management Team
   

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3. R

   Rick

   San Francisco

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We received our food before our drinks; the place was very crowded. it felt like the service team were rushing us out the door.
   

   LB Steak - Santana RowResponded 3 days ago

   Hello Rick We're truly sorry to hear about your recent experience at LB Steak - Santana Row. We strive to provide a seamless dining experience and it's clear we fell short during your visit. We appreciate your feedback on the service and we'll certainly look into this matter to improve. We hope you'll give us another chance to serve you better in the future. Sincerely, LB Steak Management Team
   

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4. K

   Ken

   San Francisco

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food tasted fine, but the value for the quality of meat is not on par with other steakhouses in the area, The tomahawk steak for 2 which is $140 for 48 oz isn’t even a Prime cut of meat, that was a real shock and the quality definitely showed. The sides were great! Overall wasn’t bad just over priced for what is offered
   

   LB Steak - Santana RowResponded 3 days ago

   Hi Ken, Thank you for taking the time to share your feedback. We're glad to hear that you found our food to be tasty, but we're sorry to hear that our pricing didn't meet your expectations. We always strive to provide our guests with a top-notch dining experience, and we're sorry to hear that we fell short this time. Your comments will definitely be taken into consideration as we continuously work on improving our offerings and services. We hope you will give us another chance to impress you with the quality of meat we serve. Best, LB Steak - Santana Row Management Team
   

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5. o

   olga

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had another great experience at LB Steak - Louis was fun and brought his energy to the delicious celebration.
   

   LB Steak - Santana RowResponded 4 days ago

   Thanks for the feedback! We're thrilled to hear that you had another great experience at LB Steak - Louis brought his energy and delicious food to your celebration. We noticed that you rated the value a bit lower and we appreciate your honesty. We strive to provide a balance of quality and value for our guests. We look forward to welcoming you back for more celebrations! Best regards, Chris Evans General Manager
   

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6. C

   CATHY

   San Francisco

   6 reviews

   vip
   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   my coworkers and i went there last night (12/5) for a birthday celebration and we had two really good waiters. they were nice and attentive which we were grateful for. but when it came to the food, it was just so salty. everything was salty from appetizers to our main entrees. we even sent back an appetizer only to get another salty one. we enjoyed ourselves last year, hence us returning back but now i’m not sure if i’d rush to come back. super disappointed on the taste of food. totally not worth the $400 we spent. not sure if it was the chefs hands or what but we didn’t have this issue before. sad way to birthday celebration.
   

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   LB Steak - Santana RowResponded 6 days ago

   Thank you for taking the time to share your feedback. We're so glad to hear that your servers were attentive and that you had great service, but we’re truly sorry to learn that the food didn’t meet your expectations. We understand how disappointing it must have been, especially during a special celebration. We take your comments about the saltiness seriously and will review this with our team to ensure consistency and taste in every dish. Your experience is important to us, and we’ll work to make sure this issue doesn’t happen again. We truly appreciate you returning to celebrate with us, and we’d love to have the opportunity to welcome you back and provide the quality meal you expect. Please feel free to reach out to us directly so we can ensure your next visit is a better experience.
   

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7. B

   Barbara

   San Francisco

   484 reviews

   vip
   5.0

   484 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening. The NY steak was excellent as was the pork chop. The service was perfect. Great timing. Our waiter was friendly and efficient and the restaurant was nicely decorated for the holidays. Always a great experience.
   

   LB Steak - Santana RowResponded 7 days ago

   Hello Barbara! Thank you for your kind words and 5-star review! We're delighted you enjoyed the NY steak and pork chop, and that our service and holiday decor added to your wonderful evening. It’s always a pleasure to provide a great experience, and we look forward to welcoming you back soon! Sincerely, LB Steak Team
   

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8. J

   Javier

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was cooked absolutely perfect and delicious😋!!! The staff members were friendly and attentive our waiter was very informative and helpful and even suggested a the steak tartare which my date and I never had and it was delicious. I look forward to seeing you all again. And thank you for making this first date a wonderful experience.
   

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   LB Steak - Santana RowResponded 7 days ago

   Hello Javier! Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the food, especially the steak tartare—it's always exciting to introduce our guests to something new and delicious! Our team takes pride in providing friendly and attentive service, and we're so glad we could help make your first date special. We can't wait to welcome you back for more great experiences in the future! Sincerely, LB Steak Team
   

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9. J

   Judy

   San Francisco

   59 reviews

   5.0

   59 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food & service! Steaks were perfect as was the twice baked potato! We will return.
   

   LB Steak - Santana RowResponded on December 1, 2024

   Hello Judy! Thank you for the amazing review! We're so glad you enjoyed the perfectly cooked steaks and the LB Potato. Outstanding food and service are what we aim for, and we can’t wait to welcome you back soon! Sincerely, LB Steak Team
   

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10. S

    Steven

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We’ve spent 3 consecutive Thanksgivings at LB and they never disappoint. Excellent food, great service, and a lively but not over noisy atmosphere. Perfect for a great holiday meal without the post-cleanup.
    

    LB Steak - Santana RowResponded on November 30, 2024

    Hello Steven! Thank you for choosing LB for your Thanksgiving celebrations year after year! We're honored to be a part of your holiday tradition. It's wonderful to hear you enjoy the food, service, and atmosphere each time. We look forward to welcoming you back for many more memorable meals. Happy holidays to you and your family Sincerely, LB Steak Team
    

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