MacArthur's Restaurant at The Historic Thayer Hotel

Review summary

1. K

   Katelyn

   Greater Boston

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   There was only an option for a buffet. The food was okay but more like cafeteria food. The meat at the carving station was tough and cold. The serving staff was aloof and did not show attention to detail. Service was slow, and all they were responsible for was serving drinks as the buffet was self-service. It came to $194 and change before tip for 3 adults. I was shocked at the pricing. It definitely did not match the offerings. There were shrimp and crab offered, so I can see that could increase the price, but if you're not eating that and you also can't order an entree from a menu the price per person for a lackluster meal was a surprise. There were also kids running around and being loud. I thought there would be a different level of decorum at the Thayer Hotel. As we walked out, we saw a full house at Patton's, and we all said we should've gone there and probably could've enjoyed a nice burger for a much better price.
   

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2. A

   Alec

   Boise

   14 reviews

   vip
   4.0

   14 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sandy our server has been there for years and is our favorite. She takes ownership of her job and makes the meal awesome …food was great and we love coming when visiting WP
   

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3. M

   Michelle

   New York State

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked dinner at the MacArthur restaurant to celebrate our anniversary. The food was delicious, ambiance comfortable, staff was friendly & efficient. Would definitely return.
   

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4. R

   Robert

   Charleston

   26 reviews

   4.0

   26 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good experience especially interacting with student servers. Food was very good but the veal dish and the duck dish, while portion size was perfect, the protein was carved too thick to fully enjoy.
   

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5. K

   KRISTA

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   We went with a large group and the food was excellent!
   

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6. M

   Michael

   Greater Boston

   29 reviews

   vip
   2.0

   29 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I stayed at the Hotel Thayer (which is awesome due to its convenience factor if visiting West Point) and ate several times at the restaurant (4-5). The food was mostly buffet and rarely was it cooked to order. The service team was young and inexperienced and in desperate need of adult leadership. Overall the food is average at best, service is average at best. But it’s all about location.
   

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7. M

   Michelle

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The website needs to be clear. Was expecting a sitdown dinner. Get there to find out on game days. It’s a buffet. My 91-year-old father didn’t want a buffet for his birthday.
   

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8. T

   Tami

   Houston

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   The room could be so much prettier and more elegant with a little bit of effort… The ambience needs improving to match the historical significance of the property
   

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9. D

   Dan

   Baltimore

   13 reviews

   vip
   4.0

   13 reviews

   Dined on October 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful experience and would definitely return if in the area.
   

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10. K

    Karen

    New York City

    1 review

    3.0

    1 review

    Dined on October 30, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    So... the service is good enough but slow (there is a device on the table to press if you need attention). yountrainininadeqyoung and need more training. But everyone is respectful and kind. The dinner menu promises fine and fancy traditional dining. You can count on a great steak (my husband and someone at the next table said theirs were the best of their lives). Homemade soups are delicious. But a delicious sounding veal ravioli was drowning in an oily sauce and tasted like chopped leftover short ribs... not at all what was promised. Last, I have had much better breakfast buffets for free at Best Western. I will spare you the details, but there wasn't even bread for toast, just something labeled bagels.
    

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