Merchant

Review summary

1. M

   Michele

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I really wanted to like this. The bar manager was great, although he was swamped. Our server didn’t seem to know what was going on. We are really patient people but I am not sure I’d go back anytime soon. Drinks were good. Service was not. Food was just ok. I’d probably go back for drinks at the bar only. No fault of the staff at all but there was a large table seated by us which had a really loud, really rude woman who demanded stuff be taken off of her bill. It was gross of her and it just added to the experience being off.
   

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2. d

   denia88

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   This is a small place so I thought the service would be better. Really cool looking on the inside and good good. Price for a glass of orange juice for a kid at $6...pass.
   

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3. B

   Barbara

   Milwaukee

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the food and the service was excellent!
   

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4. B

   Betsy

   Greater Boston

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ve enjoyed eating here and have also enjoyed drinks at the bar. I was excited to go back and it was very disappointing. The cheese curds (normally awesome) were not good. I ordered the chopped salad which was meager. The glass of wine was MAYBE 4 ounces. Not going back—cost definitely doesn’t equal the value!
   

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5. K

   Kellie

   Milwaukee

   12 reviews

   3.0

   12 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Merchant was very cute and decorated for Nightmare Before Christmas with drinks to go with the theme. Service was attentive and prompt without being overly attentive. We had issues with the level of salt in all of the dishes. The cheese curds, oyster mushroom melt sandwich and the accompanying fries were so salty that I couldn’t eat it. The shrimp cakes were fine but the collards that went with it were also so salty that my friend couldn’t eat them. I wish it wasn’t so because we would have given Merchant a 5.
   

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6. J

   Janet

   Milwaukee

   4 reviews

   5.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful brunch menu that had a fun play on the movie, Nightmare before Christmas. Drinks were tasty and in cute glasses/cups. Food came out hot and flavourful. Will return. 😁
   

   MerchantResponded on December 16, 2024

   Thank you so much for your review, Janet! We're absolutely thrilled you love the theme of our holiday pop-up this year and enjoyed your holiday cocktails and your food! We're so excited for you to return and hope it's very soon :) Cheers!
   

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7. K

   Kaitlyn

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the Nightmare Before Christmas popup. The ambiance was delightful and the themed drinks were delicious! Our meal was also fantastic.
   

   MerchantResponded on December 16, 2024

   Thank you so much for your review, Kaitlyn! We're so glad to hear you loved our themed holiday pop-up and enjoyed both your holiday drinks and your food! We really hope you'll join us again and we hope it's very soon :) We're very much looking forward to it! Cheers!
   

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8. J

   Jeff

   Chicago

   1 review

   1.0

   1 review

   Dined on December 13, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a billing issue that was not corrected very easily or very professionally. This soured the entire dining experience.
   

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9. M

   Maya

   Milwaukee

   3 reviews

   4.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was great really enjoyed it! Service was a bit slow and not great - was offered a refill on our drinks and never received it. But overall nice place!
   

   • 

   MerchantResponded on December 16, 2024

   Thanks for your review, Maya! We're so happy to hear you enjoyed your food during your recent visit with us. However, we're disappointed to hear you weren't impressed with your service and our team dropped the ball in following through on an offered refill. We will certainly be discussing this internally as a team and appreciate you outlining where we can improve. We take all feedback seriously and appreciate your comments! We hope you'll consider giving us another shot soon so we can try and make up for our mistakes :) Cheers!
   

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10. A

    Ale

    Milwaukee

    1 review

    5.0

    1 review

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good place to have brunch, wish they have some options with pancakes and waffles
    

    MerchantResponded on December 10, 2024

    Thank you so much for your review, Ale! We're so happy to hear you enjoyed your recent brunch experience with us. And totally noted on potentially adding some pancake or waffle options to our brunch menu! We'll discuss this internally as a team to see if this is something we can offer :) We appreciate you making that note so we can continue to strive to offer our guests the best variety of options! Thanks again for your review, we hope you'll join us again soon!
    

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