Mexican Sugar - Plano

Review summary

1. K

   Kathi

   Dallas

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The crab enchiladas were awesome. My husband had pork tacos. The noise level was a little high for us. But other than that everything was great!
   

   Mexican Sugar - PlanoResponded today

   Good Morning Kathi!! We're thrilled to hear that you enjoyed our crab enchiladas and pork tacos. We're sorry to hear that the noise level was a bit high for you. We appreciate your feedback and will certainly take it into account as we strive to create a comfortable atmosphere for all our guests. We're glad you found everything to be great and we look forward to welcoming you back to Mexican Sugar - Plano soon! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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2. A

   Ashley

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had a fantastic dining experience tonight! The food is fantastic but more so than that, the staff and management make the dining experience feel like a Michelin star restaurant feeling. We absolutely love Mexican Sugar! Thank you!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for the feedback, Ashley! We're thrilled to hear that you and your husband had a fantastic dining experience at Mexican Sugar - Plano. It's wonderful to know that our team's efforts to provide a top-notch dining experience have been appreciated. We strive to make every visit a memorable one and your kind words affirm that we're on the right track. We look forward to welcoming you back soon!
   

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3. A

   Ashley

   Austin

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Service was great but the bar messed up multiple drink orders. It was also very loud for our larger party. Food was great!
   

   Mexican Sugar - PlanoResponded 4 days ago

   Hi Ashley, We're glad to hear that you enjoyed the food and service at Mexican Sugar - Plano. We always strive to provide the best for our guests. However, we're sorry to hear about the issue with the bar and the noise. We appreciate your feedback and will definitely look into this to ensure a more pleasant experience for all our guests in the future. We hope to serve you again soon. Best, The Management Team
   

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4. A

   Alexis

   Dallas

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this location. So beautiful perfect for a rainy Sunday in the fall.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for visiting us! We're thrilled to hear that you loved the atmosphere at Mexican Sugar - Plano during your rainy Sunday in the fall. It's fantastic to know that you found our location beautiful and our food, service, and value to your liking. We strive to create a warm and inviting atmosphere for all our guests and your feedback is a testament to that. We can't wait to welcome you back for another beautiful experience. Best wishes, The Management Team
   

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5. OT

   OpenTable Diner

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved our date night! Will be back often, the hibiscus margarita is my new favorite.
   

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   Mexican Sugar - PlanoResponded 6 days ago

   Good Morning! We're thrilled to hear that you had a wonderful date night at Mexican Sugar - Plano! It's always a pleasure to know that our guests are enjoying their time with us. We're especially thrilled that you loved our hibiscus margarita as your new favorite. Your kind words truly mean a lot to us. We look forward to welcoming you back often. Jorge Nuno General Manager
   

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6. A

   Allison

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful atmosphere and the food and service was good
   

   Mexican Sugar - PlanoResponded 5 days ago

   Good Morning Allison, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoyed the atmosphere and found our food and service to be good. We always strive to provide an exceptional dining experience for our guests at Mexican Sugar - Plano. We look forward to welcoming you back soon for another great experience. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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7. N

   Noelle

   Dallas

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Sofia was amazing, she made recommendations and was very warm and friendly. The food and drinks were amazing, we will definitely be back!
   

   Mexican Sugar - PlanoResponded on November 16, 2024

   Good Morning Noelle! Thanks for the review! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Plano. It's wonderful to know that our team's warm and friendly service and the quality of our food and drinks made your visit memorable. We're already looking forward to your next visit. Thank you for choosing us! Best Regards, Jorge Nuno General Manager Mexican Sugar Plano.
   

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8. j

   jessica

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Laura was amazing, she gave nice recommendations on the menu and made our dinner experience 1000% better, she had a great attitude and was attentive of our needs all the time. Food was great, we will definitely go back.
   

   Mexican Sugar - PlanoResponded on November 14, 2024

   Hi JessicaM, We're thrilled to hear that you had a great dining experience at Mexican Sugar - Plano! It's wonderful to know that our team was able to provide you with excellent service and that you enjoyed our food. We always strive to ensure our customers have a memorable dining experience and your kind words truly make our efforts worthwhile. We can't wait to welcome you back for another delightful meal. Thank you for your kind words and for choosing us! Best regards, The Management Team
   

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9. A

   Andrea

   Milwaukee

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Roxy was awesome and super attentive. Our Group had the perfect Table outside on the patio. Even though they were busy the service was excellent and the experience was truly great!
   

   Mexican Sugar - PlanoResponded on November 13, 2024

   Thanks for the feedback! We're thrilled to hear that you had a great experience at Mexican Sugar - Plano. It's wonderful to know that our attentive service and the outdoor patio made your gathering enjoyable. We always strive to provide the best for our guests and your kind words truly made our day. We look forward to serving you again soon!
   

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10. D

    David

    Dallas

    1 review

    vip
    1.0

    1 review

    Dined on November 10, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    After being seated we waited there for 10 minutes without anyone attending us. Finally a waitress approached us and told us that they would find someone. 2 different waiters later finally we got service. At the end our main eater apologized and offered a free appetizer for “next visit”. In my opinion they should have remove the appetizer we ordered and not for next visit. The drinks also tasted like they were made by someone in a rush.
    

    Mexican Sugar - PlanoResponded on November 10, 2024

    Thanks for the review. We're truly sorry to hear about your experience at Mexican Sugar - Plano. It's clear that we didn't meet our usual standards of service, especially when it comes to waiting, and we regret the inconvenience it caused. Your feedback is invaluable to us and we'll definitely use it to improve. May I ask for a way to contact you as I would love the opportunity to make this right. My personal phone number is 808-757-8075, If you wouldn't mind giving me some more details about your visit. Thank you again and we hope you'll give us another chance to provide a better dining experience in the future. Thank you, David Morbitt Assistant General Manager
    

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