Papillon Bistro and Bar

Review summary

1. D

   Dula

   New York City

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Christmas decor is amazing. It’s like stepping into santas shop. Loved it. My only letdown was the music. Visiting this time of year, wanting to experience the festive season with such beautiful festive decor, they should follow through with the theme and keep festive music. They played maybe one song every now and then. I understand the bar is very busy too but still, The food was good.
   

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2. J

   Jennifer

   Mississippi

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Loved the Christmas decorations. Food and service were just ok. Steak was tough. Glad we saw it but would go somewhere else next trip for the $.
   

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3. s

   sarah

   Austin

   24 reviews

   vip
   4.0

   24 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Made a reservation back in September for a special night for our family before the holidays began. So glad we did. Our waiter, Romeo, was very kind and attentive. The decorations were a great reason to come alone. The food was good, even though the kitchen had run out of a few items; it was busy. Overall, A+ experience. My only constructive feedback is that our family was put at a picnic table for 4 with foldout chairs in a back room away from a lot of the fun things to observe. There wasn’t enough seating at our table for 5 so we knew the reservation wasn’t actually the real reservation. But the up side was that we got Romeo and the back room was quiet to talk as a family. It all worked out.
   

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4. M

   Marco

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had to wait 45min for 2 sandwiches, the staff try their best but it’s not enough to called it good service
   

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5. A

   Avelina

   New York City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Christmas decorations were beautiful and food was very good however service was terrible. We saw our waiter once maybe twice and just jumped to ask if we were ready to put food in after walking over the first time. Didn’t see her after that and had to wait at least 35 minutes for the check once they cleared our plates. Probably would still be waiting if we didn’t say anything.
   

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6. k

   kelley

   Philadelphia

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   The restaurant was beautifully decorated but that’s where it end! They were out of soda, lemonade was tart! Waitress didn’t introduce herself and took over 10 minutes to get to table once we were seated. They are were out of 3/5 appetizers, no speciality drinks. 3/5 orders were incorrect! Took 2x for management to come! Would NEVER go back nor recommend!
   

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7. H

   Helen

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Ambience is just right to getting the holiday spirit. Food was good enough. Staff was friendly, but service was a little slow. A must visit during the holiday season!
   

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8. M

   Melinda

   Hawaii

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Just went here for the Christmas decor. Small choice of food options. Food is pricey for meh food. I wouldn’t come here for drinks because they are ridiculous on price and not Instagram worthy nor has alcohol
   

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9. R

   Rachel

   Spain

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Decorated brilliantly - the decorations being the main attraction. Food was good - menu limited. Service was terrible - the female on the entry desk was rude we were then sat for 25 minutes waiting for menus and a drink, plates not cleared after we had finished eating, you had to leave the table to locate waiters to serve you. 20% gratuity added automatically to the bill and then a feeling of annoyance from the waiter when we selected no additional tip on the payment machine. There’s definitely much better places at much better value like Lillies in Times Square.
   

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10. C

    Claudia

    Orlando

    3 reviews

    1.0

    3 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    The restaurant’s ambiance is beautiful, but the service is terrible. I had to get up and look for a waiter because we had been waiting for half an hour with no one to assist us. When the food finally arrived, they forgot my daughter’s dish, and she is just a child. I asked for bread, and it never came. I saw two tables where people got up and left because they weren’t being served. The food is overpriced, there are few options, and several dishes were unavailable. I do not recommend this place.
    

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