Prime29 Steakhouse

Review summary

1. R

   Ricardo

   Detroit

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was celebrating my wife birthday all I have to say is everything was amazing I will definitely be back again
   

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   Prime29 SteakhouseResponded 6 days ago

   Thank you for choosing Prime29 for such a special occasion—we look forward to welcoming you back again soon!
   

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2. T

   Tim

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dining experience. It was our first time at Prime29 and we were celebrating a birthday. Many great choices - we wished we could do a sampler of every appetizer! We each had one of the nightly specials - Scallops and Halibut. Both were delicious. Steak next time for sure. Our waitress was great - very attentive and helpful on suggestions. We were surprised with a delicious piece of birthday cake and candle at the end of the dinner without even asking for anything. Exceeding our expectations.
   

   Prime29 SteakhouseResponded 7 days ago

   Thank you for choosing Prime29 to celebrate such a special occasion! We’re delighted that our team made your birthday celebration even more memorable with the surprise cake. We look forward to welcoming you back for that steak and another amazing dining experience!
   

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3. B

   Barbara

   Detroit

   21 reviews

   vip
   3.0

   21 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   This would have been a lovely dinner but our server was not very attentive. We asked several times for lemon and were ignored. Finally, a bus boy brought it. Our salad arrived and we had just finished when the entree came; not very good pacing of the meal. Our ribeye had good flavor but was ordered medium and was more rare and also fatty. Mash potatos and mushrooms were delicious. We could not get a coffee refill from our server and he seemed to avoid us. One of the managers did stop by and saved the day. He apologized and gave us desserts on the house which were amazing. We asked to have a dessert packed to take and our waiter took it and didn't return. It was ice cream! Finally, the manager brought it out to us. He explained it was a Saturday night and busy but didn't use this to excuse our server's attitude. Not sure how soon I will return. There are many steak restaurants to choose from and this one charges your credit card on file and an automatic 20% gratuity. I'm happy to pay when the service is first rate, this was hardly the case.
   

   Prime29 SteakhouseResponded on November 12, 2024

   Thank you for taking the time to provide detailed feedback on your dining experience. We apologize that the service did not meet your expectations, particularly in attentiveness and meal pacing. We are glad to hear that the manager was able to address some of your concerns and that you enjoyed the complimentary desserts and side dishes. We take your comments seriously as we strive to provide excellent service, especially on busy nights. We value your choice to dine with us and hope to have another opportunity to deliver the high-quality experience you expect and deserve.
   

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4. D

   Dennis

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic Food a great service. Jody was a wonderful server!!!
   

   Prime29 SteakhouseResponded on November 12, 2024

   Thank you for the kind words! A special shoutout to Jody for making your experience wonderful. We look forward to welcoming you back soon!
   

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5. J

   Jeff

   Detroit

   16 reviews

   vip
   4.0

   16 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiter was great, food was excellent. Surprised that the lamb chops were $100. They were a special and perhaps we should’ve asked how much they were? Or maybe they should mention that the market price is $100 but it was significantly higher than all of the other items on the menu.
   

   Prime29 SteakhouseResponded on November 12, 2024

   Thank you for sharing your experience. We're glad to hear that you enjoyed the service and the food, especially the lamb chops. We appreciate your input and look forward to serving you again.
   

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6. K

   Kyitia

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a great pre bday dinner here! Highly recommend!
   

   Prime29 SteakhouseResponded on November 5, 2024

   Thank you for celebrating your pre-birthday with us! We're so glad you enjoyed your dinner and truly appreciate the recommendation.
   

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7. S

   Steven

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Still in my opinion the best steak in the city! No need for extra sauces etc, very well prepared and delicious!
   

   Prime29 SteakhouseResponded on November 4, 2024

   Thank you for the fantastic review! We’re thrilled to hear you think we have the best steak in the city and that Kevin provided great service with helpful recommendations. We can’t wait to welcome you back for more delicious meals!
   

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8. C

   Chanelle

   Detroit

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always consistent with their food and service. Favorite dining place.
   

   Prime29 SteakhouseResponded on November 4, 2024

   Thank you for your loyalty and for sharing your positive experience! We're thrilled to be your favorite dining place and are glad to hear that you consistently enjoy both our food and service. We look forward to continuing to serve you in the future!
   

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9. C

   Claudia

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined on October 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   food and drinks were great service could of been a little better
   

   Prime29 SteakhouseResponded on November 4, 2024

   Thank you for your feedback! We're glad to hear that you enjoyed the food and drinks. We're sorry to hear that our service didn't quite meet your expectations. We appreciate your input and will use it to improve our service. We hope to see you again soon and provide a better experience.
   

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10. A

    Anita

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on October 27, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    My husband and I were celebrating our 45th wedding anniversary. We requested a booth in our reservation,we got one. The service was very methodical, we didn’t want for anything. The waitress never introduced herself, never acknowledged our anniversary, never chatted with us about anything, like I mentioned before it was so methodical. The manager came around and introduced himself and wished us a happy anniversary. He asked if the waitress was going to celebrate with us. She never said a word. Never got a complimentary dessert. Nothing. No acknowledgment at all. Thank you to the manager who acknowledged our special day.
    

    Prime29 SteakhouseResponded on October 30, 2024

    Thank you for choosing to celebrate such a significant milestone with us and for taking the time to provide feedback on your experience. We're glad to hear that the service was attentive and that you were comfortable in your requested booth. However, we apologize that the interaction with our team did not reflect the warm and celebratory atmosphere we aim to provide, especially for such a special occasion as your 45th wedding anniversary. Your feedback is invaluable in helping us improve our guest interactions and service. We hope to have the chance to welcome you back and provide the friendly, personal touch that you should expect from us. Thank you again for your honest input.
    

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