100 Wardour St

Review summary

1. t

   tracey

   London12 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely better than expected. Certainly worth a visit
   

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2. P

   Paul

   Gloucestershire1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 3

   I had my birthday celebration today but was disappointed Food was good no complaints Mix up with reservation booked for 15 only 12 seats but staff did get another table so sorted that We was expecting music for the entire time we was there only a few songs then a break then a few more songs We was told to pay our bill after charging us nearly £400 over and getting it sorted not our fault we was insulted like it was our fault!!’ We wanted to finish our remaining time to go down stairs we asked for the Prosecco which was unlimited for 2 hours but because we left our table we wasn’t to have anymore and the reason we left our table was to listen to some music Needless to say but it did ruin my birthday and will not be returning!! Oh and to charge £6 per head to bring our own birthday cake out that’s a ripoff!!!
   

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3. S

   Spaghetti VIP

   London1 review

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   The dining is in the wrong place, should be at the back, instead we were sat in entrance, by the door which was constantly opened and had screaming hen do’s standing next to us when eating, waiting to go downstairs or leave. Hens which literally sat on my sisters by accident and elbowed us in the head because they were standing so close to our table.
   

   100 Wardour StResponded 3 days ago

   Thank you for your feedback. We’re sorry to hear that your experience wasn’t as expected. Your comments will be shared with the team to improve our guest experience. Feel free to contact us if you’d like to discuss this further.
   

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4. A

   Angela

   London1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was great, the band were outstanding. Service good but upsold wine a lot, made evening more expensive than we thought. But overall we had a fabulous night
   

   100 Wardour StResponded on February 27, 2025

   Thank you for your feedback! We're thrilled to hear you enjoyed the food and the band. We appreciate your comments on the wine upsell and will certainly take that into consideration. We're so glad you had a fabulous night overall and look forward to welcoming you back soon!
   

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5. B

   Brad

   London1 review

   2.0

   Dined on February 21, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Food was incredibly bland, which is especially poor with the price. Slow service but the music was good.
   

   100 Wardour StResponded 7 days ago

   We’re sorry to hear that your experience didn’t meet expectations. Please feel free to contact us directly. Your feedback will be taken into consideration and passed on to the staff in order to improve our service moving forward. Thank you for sharing your thoughts.
   

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6. c

   corinne VIP

   Kent29 reviews

   3.0

   Dined on February 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Went here for Virgin Experience deal. 3 course meal, bubbles and bellini. Menu typeface very small and dark in restaurant so very difficult to see ingredients on menu There were 6 of us and none of us finished or enjoyed our meals. Tiny piece of salmon, prawns swimming in a copious amount of a dark green sauce! Bread with starters hard and stodgy, sickly camerbert. Service was poor. Dirty plates left on table for a long time, but quick with bill. Drinks included were good. Bought extra cocktails, pricey but very well mixed. Band were fantastic, would see them again maybe just go for drinks next time!
   

   100 Wardour StResponded on February 21, 2025

   Dear Corinne, Thank you for taking the time to share your feedback. We're sorry to hear that your dining experience didn’t meet expectations. We appreciate your comments regarding the menu readability and portion sizes, and we’ll certainly take this into consideration to improve. It’s disappointing to learn that the food and service fell short, as we strive to provide high-quality dishes and attentive service to all our guests. Your feedback will be shared with our team to ensure we address these concerns. We’re pleased you enjoyed the drinks and live music, and we’d love the chance to welcome you back for a better experience in the future—whether for another meal or just drinks and entertainment. Please feel free to reach out to us directly if you’d like to discuss this further.
   

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7. M

   Mannie

   London10 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great music venue with tasty food too. Attentive and helpful staff.
   

   100 Wardour StResponded on February 18, 2025

   Dear Mannie, Thank you for your lovely review! We're so glad to hear you enjoyed the music, food, and the service. We truly appreciate your kind words about our staff and look forward to welcoming you back soon!
   

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8. L

   Larissa

   London1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I am sorry to say my partner and I were deeply disappointed as we were expecting to see Sol and the gang as advertised, Only to find out after we’d finished our meal around 11:30, they weren’t going to make it. I was left wondering who is the band on stage? Is this a different section of Sols team? And why aren’t they singing any 90s R & B slow Jams, which is to be honest the only reason we booked in the first place. Otherwise I would not have booked it at all, they had great voices but the music choices were terrible and not at least one 90s slow Jam was sung. The food was very Plain and overpriced except for the dessert and our waiter which were lovely. Unfortunately this is the first time in 12 years that my partner and I have gone out for valentine’s day and now it just felt completely ruined. There was no email to say they would not be attending. This morning at 10am I have seen that they had posted on instagram last night at 9pm they weren’t attending, at that time I was in traffic following a Sat Nav breaking our necks to get to the restaurant on time incase we’d miss the performance. So i was not able to check instagram at all. By the time we had finished eating my partner and I were so fed up and disappointed I did not have the energy to complain, we paid our bill and left straight away.
   

   100 Wardour StResponded on February 15, 2025

   We are truly sorry to hear about your disappointing experience, especially on such an important occasion. We deeply regret the miscommunication regarding the performance and the confusion around the band. We understand how frustrating this must have been. We sincerely apologize for not informing you ahead of time about the change, and we recognize how this, combined with the other issues, impacted your night. Your feedback is invaluable, and we will work to improve communication in the future to avoid similar situations. We’re glad you appreciated your waiter and dessert, but we certainly understand that this didn’t make up for the overall experience. Please feel free to reach out directly if you’d like to discuss your experience further
   

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9. S

   Samuel VIP

   London5 reviews

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a table for 4 people booking the fixed price menu. Initial waiter was rude, without knowledge of the menu and without care - e.g. asked for a change in a side due to an allergy, response was "I don't know". rather than "I'll speak to the chef/manager". Spoke to the manager and that was resolved. Food was very (very) delayed. 8.45pm table, still no desserts at 11.45pm having finished with the main for over 45 minutes. They discounted the bill which was welcomed but a real shame it wasn't as fun a night as we expected.
   

   100 Wardour StResponded on February 15, 2025

   Thank you for your honest feedback. We're truly sorry to hear that your experience did not meet expectations. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will be addressing these issues with the team to ensure better communication and efficiency in the future. We’re glad the manager was able to assist, but we understand the delays impacted your evening. We appreciate your patience and hope we can welcome you back for a much-improved experience.
   

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10. A

    Andrew

    London1 review

    1.0

    Dined on February 14, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    We went for the “valentines experience”. Cons: - the staff seemed like they’d been drafted in just that day. We were asked 4 times if we were ready to order, each time they disappeared and a different waiter came back and asked the same. - you couldn’t hear the live performance at all. I’m sure they were great singers, but they were almost silent due to the sound not being loud enough. Also it was a “90s r&b” performance - “James blunt beautiful” doesn’t fit this category. - the ambience was terrible. There was no vibe whatsoever. Pros: - the food was of a decent quality (bar the steak being a tooth breaker) I’ve never asked for the service charge to be removed - on this occasion I did. Considering all the positive reviews this place gets, they let themselves down this one evening.
    

    100 Wardour StResponded on February 15, 2025

    We’re truly sorry to hear about your disappointing experience. Your feedback is important, and we apologize for the issues with service and entertainment. The confusion with the waitstaff and sound problems during the live performance are not the standards we aim for, and we’ll address these concerns with the team. We also regret that the ambiance didn’t meet your expectations. We’ll take your comments into account to improve the overall experience for future guests. We appreciate your feedback and hope you’ll consider giving us another chance to provide a better experience. If you'd like to discuss this further, please feel free to contact us directly. We’d love the opportunity to make things right.
    

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