20 Stories Restaurant

Review summary

1. C

   Cheryl

   London

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food we had was good, the veg were bordering hard, but there was no cheese for afters, how can a restaurant have no cheese!
   

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2. G

   Gennine

   Edinburgh

   4 reviews

   vip
   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went as a couple. Initially disappointed to hear the prawn starter was unavailable. Decided to forgo a starter had the steaks with potatoes and salad. All cooked to perfection. Then for dessert had the best carrot cake I have ever tasted. Would defo return. Thank you.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards.
   

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3. G

   Graham

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Style over substance and all about the city views really - a place to go to for a treat but even then, be prepared for a limited al la carte menu.
   

   20 Stories RestaurantResponded 3 days ago

   Thank you so much for your review. I am disheartened to hear that your visit did not fully live up to your expectations and felt let down by the menu. I have taken this feedback on board and hope that we are able to welcome you again another time. Kind Regards
   

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4. S

   Shanae

   Manchester

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was terrible, undercooked! My cutlery was taken off me and I was provided food and had to wait a while for my cutlery to return before starting to eat. It was extremely full in there and overly noisy. Management wanted me to pay after I continuously complained about the quality of the food! They even put it on my bill when I had one bite and had to spit it right out. In my opinion this place is over hyped! The menu need changing and the amount of people allowed need to reduce become it becomes crowed
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for taking the time to pass on your feedback about your experience with us. Allow me to apologise for not making the experience as memorable as we are used to providing to our guests. Our team strives to give excellent service and beautiful food that makes coming to 20 Stories so great; so it is disappointing to see we didn't manage to do it for you. Once again, I would like to apologise for the disappointing experience, and hope that you can give us the opportunity to correct this. Kind regards.
   

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5. D

   Daniel

   London

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was well prepared and cooked but lacked flavour and didn’t justify the price. The atmosphere was more Warehouse Project than Weather Project and while the views are amazing you can’t really enjoy it with the local insta crowd asking you to save their seats while they revisit the cubicles every twenty minutes.
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for taking the time to share your feedback. It is very disappointing to learn that your dining experience didn't live up to your expectations and may I first and foremost apologise to you for this. Please rest assured I have taken your comments on board and we hope to get the opportunity to serve you again. Kind regards.
   

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6. J

   Jim

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was lovely and the views and atmosphere are great. Bit loud! Only gripe - I was finishing glass of wine at the end of the night having just paid 400 quid bill and was asked (not by our waiter who was great) to vacate the table. This was literally 3 mins after paying the bill. I thought - ok, that’s what 400 quid gets you is it? I will spend it somewhere else next time!
   

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7. N

   Naomi

   London

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food came out cold. They then reheated it which meant me and my husband ate separately. Refused to take it off the bill because they brought a glass of complimentary Prosecco, despite the fact we had a bottle of wine? £200 meal to eat separately. Poor customer service.
   

   20 Stories RestaurantResponded 3 days ago

   We would like to take this opportunity to thank you for taking the time to write a review. We are extremely sorry to hear about your disappointing experience and the negative comments in regard your experience. Please, accept our apologies if on this occasion we did not meet your expectations and be reassured that your feedback will be discussed with our team and will be focusing on missed opportunities. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you with a memorable dining experience. Kind regards.
   

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8. b

   brittany

   Yorkshire

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Lovely venue and really nice servers, the afternoon tea was poor. The sandwiches were dry and tasteless and the desserts weren’t good.
   

   20 Stories RestaurantResponded 3 days ago

   Thank you very much for taking time to share your feedback. At 20 Stories, we strive to ensure every guest is provided with the very best quality and standards of food and service. It’s disappointing to read that the food did not meet your expectations and we will certainly take this feedback on board to improve. We hope to welcome you again in the future. Kind Regards
   

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9. A

   Amanda

   Manchester

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really enjoyed our experience here. Had afternoon tea and the food and service was excellent. I have special dietary requirements and this was catered for with care being taken to not have cross contamination. I would recommend 20 stories to anyone looking for a nice atmosphere and good food and service. I would definitely go back there soon.p
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for your wonderful review! The way you describe your experience with us is a true reflection of everything we provide at 20 Stories. I have shared your feedback with our team - we're all super happy to have exceeded your expectations! Thanks again and hopefully we'll see you again soon. Kind regards.
   

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10. A

    Andrea

    Dublin

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and service were amazing. The service in particular was stand out for us! Great buzz in the restaurant/ bar also. Definitely will be back!
    

    20 Stories RestaurantResponded 5 days ago

    Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards
    

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