20 Stories Restaurant

Review summary

1. L

   Lucy

   VIP

   Manchester

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and service. Perfect Christmas Eve lunch
   

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for your 5-star review. We really appreciate it. Kind regards.
   

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2. E

   Elizabeth

   Manchester

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Steak over cooked and had to be sent back (they did givecus free drink to apologise) . Not much atmosphere, not sure will return.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for your constructive feedback. We're sorry to learn of the issues you experienced during your visit, we will most definitely look into this. We hope we get the opportunity to welcome you back in the future. Kind regards.
   

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3. S

   Shawn

   Philadelphia

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Great ambiance, good food, service needs improvement.
   

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4. G

   Georgiana

   Bristol

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came with my partner to celebrate our anniversary and I was happy I booked this place. Florian, who looked after us, was very professional and friendly, making sure we are having a great experience. We felt welcome and look after. The service and food was 10/10. I will recommend this place to my friends and will definitely visit again. Fabulous view
   

   20 Stories RestaurantResponded 2 days ago

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

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5. R

   Rajinder

   Manchester

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great place with great views. Service from Rachid was excellent. Seating was not great. Right under the AC on one of the coldest nights of the year. Was it necessary to have it blowing cold air on such a cold night? Starters were luke warm at best. They were taken off the bill. Main was better but partner was not allowed to change any of the dish. Wanted to swap sprouts for beans and was told no. Not sure if I’d visit again.
   

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6. D

   Deborah

   Manchester

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service again from all staff was outstanding -special thanks to Mirco; my husband loved their interaction on the topic of wine Our food cooked to perfection too
   

   20 Stories RestaurantResponded 2 days ago

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

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7. V

   Vu

   Cambridge

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   The staff and service was amazing, from front desk, bar and servers! They really took care of us. Food was mediocre. With this place you will definitely be paying for aesthetics and not good quality food. We ordered the sea bass which came on a bed of risotto/barley, that was bland! We ordered a medium rare steak which came more to the medium side. Perhaps with it being Xmas it was too busy and the restaurant was overwhelmed.
   

   20 Stories RestaurantResponded 4 days ago

   Thank you for sharing your feedback. While I’m glad to hear that you enjoyed the service, I would like to apologise if the food you had was not up to scratch, it's not a regular occurrence for us and we pride ourselves on providing excellent service that matches the quality of our food. However, I will look into the issues you have raised so we can further improve. Kind regards.
   

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8. K

   Keith

   Kent

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Stunning views of the city, reasonable food, albeit quite expensive but spoiled by the loud techno music thumping away
   

   20 Stories RestaurantResponded 4 days ago

   Thanks very much for taking the time to leave a review. Sorry to hear your experience wasn't 100% satisfactory. This is not a common occurrence for us; however, we appreciate your feedback as we are always striving to improve our service. Kind Regards
   

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9. A

   Andrew

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had booked here for Christmas date night before going see Wicked at the Cinema, booking was very easy through the OpenTable app. The restaurant called a few days earlier to check our booking needs and I’d said then I wanted a romantic table. We checked in at the main door and asked to place our coats in the cloak room( which was professionally managed ), the elevator was express to the 20th floor and the moment you exited, you was met by the beautiful ambience of the bar and restaurant. We were sat next to the window ( as requested ) and had a perfect view of the city Ordering was straight forward and simple, food arrived promptly and perfectly dressed The whole was just perfect Absolutely 10/10 for the whole experience
   

   20 Stories RestaurantResponded 4 days ago

   Thank you for your wonderful review! The way you describe your experience with us is a true reflection of everything we provide at 20 Stories. I have shared your feedback with our team - we're all super happy to have exceeded your expectations! Thanks again and hopefully we'll see you again soon. Kind regards.
   

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10. P

    Penny

    London

    4 reviews

    5.0

    4 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing. Perfect festive dinner with the girls. Everyone happy .
    

    20 Stories RestaurantResponded 5 days ago

    Thank you so much for taking time in writing your lovely review. We are so pleased you enjoyed your meal here and can wait to welcome you back. Kind Regards.
    

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