20 Stories Restaurant

Review summary

1. PB

   PippaB

   Manchester

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful decor and interior design, friendly lovely staff with stunning service and amazing food
   

   • 
   • 
   • 

   20 Stories RestaurantResponded 1 day ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

   Is this helpful?

   Report
2. S

   Scott

   Edinburgh

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Genuinely cant fault anything. It was all spot on. Great food and very good value.
   

   20 Stories RestaurantResponded 3 days ago

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

   Is this helpful?

   Report
3. S

   Sandra

   Manchester

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Staff and views are amazing, service was fantastic but have no high expectations for the food. We went for Sunday roast and by 3pm they ran out of beef. Duck roast was enjoyable, but trimmings could have been better (vegetables were just lettuce and one carrot)…
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for taking the time to share your feedback with us. We sincerely apologise for the less than satisfactory experience you had during your recent visit. We will look to correct any issues and we hope we get the opportunity to welcome you back to 20 Stories. Kind regards.
   

   Is this helpful?

   Report
4. A

   Anna

   London

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Sunday roast was delicious and good value. The atmosphere in the restaurant was lovely with stunning views of Manchester. Highly recommended.
   

   20 Stories RestaurantResponded 3 days ago

   Thank you for visiting 20 Stories and leaving a wonderful review. This reaffirms all the hard work we put in every day to create a luxury dining experience. We hope you’ll visit again soon. Kind regards
   

   Is this helpful?

   Report
5. M

   Mike

   Manchester

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Disappointed 25 minutes late to be seated and then rushed out of our seat to get other guest in. Not what I expect for a place with such a price point. Poor treatment and no empathy from the staff. Asked for a window and nothing was given even though the restaurant was nowhere near capacity. Food quality and waiter service good. Unfortunately being made to feel unwanted overrides that somewhat.
   

   20 Stories RestaurantResponded 4 days ago

   Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards.
   

   Is this helpful?

   Report
6. T

   Tina

   London

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food is nice the cocktails could be better. The music is way too loud. It’s so loud that it’s unable to have a conversation
   

   20 Stories RestaurantResponded 4 days ago

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience. We hope to see you again soon. Kind regards
   

   Is this helpful?

   Report
7. H

   Hollie

   Manchester

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   I think the brunch is mis-advertised as being £35 when this is in fact just for drinks. 60% of the food options come with a supplement which add yet more money on We had to return one dish for being cold and when it came back it was clear it had been heated up rather than a fresh serving (the bowl was extremely hot and soup not) The drinks for brunch are limited to Prosecco and aperol which again isn’t advertised and the staff were reluctant to let us is switch between the two ) All in all it cost us £90 each for a sub par meal and drinks which would have been ok if it was a full menu and good drinks. The ambience in the restaurant was great and it felt very Christmassy.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for taking the time to share your experience with us. We appreciate all feedback and are sorry to hear that your experience was not all that you hoped for. We strive to provide an enjoyable experience for our guests and their satisfaction is very important to us. Once again, I would like to apologise for this. Kind regards
   

   Is this helpful?

   Report
8. S

   Samantha

   Manchester

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful afternoon celebrating an upcoming birthday and had afternoon tea and drinks. The staff were attentive and friendly. Service was fabulous and the food was great. We will definitely be back again and would recommend. Views are amazing and an added bonus.
   

   20 Stories RestaurantResponded 4 days ago

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

   Is this helpful?

   Report
9. D

   Daniel

   Manchester

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Robert the waiter was a star and made us feel very welcome. Amazing views.
   

   20 Stories RestaurantResponded 4 days ago

   Thank you very much for such a kind and lovely review. Our goal is always to provide both exceptional service and delicious food, and I am thrilled to see that we’ve done just that. Thanks again for your kind words and we look forward to welcoming you back to 20 Stories very soon. Kind regards.
   

   Is this helpful?

   Report
10. J

    James

    London

    1 review

    3.0

    1 review

    Dined on December 11, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Impressive and fun environment for dining but food and drink was pretty mediocre and overpriced. Other downside was the QR code/app ordering system in the bar area where we tried to get pre-dinner drinks. Very slow/cumbersome and required data irrelevant to transaction so eventually gave up in frustration/irritation. Normal table service would be hugely preferable. Good night overall though and staff were friendly and helpful.
    

    20 Stories RestaurantResponded 6 days ago

    Thank you for your constructive feedback. We're sorry to learn of the issues you experienced during your visit, we will most definitely look into this. We hope we get the opportunity to welcome you back in the future. Kind regards.
    

    Is this helpful?

    Report