A Mano Coffee Bar & Kitchen

Review summary

1. M

   Milena

   London

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   This used to be a cosy place with yummy food and a good service. I visited with my friends last weekend, and we will not be coming back. The ambience was pleasant and menu with good choices. However staff was untrained, hence service poor. Nobody came to take an order for drinks when our glasses were empty, nobody cleared dirty dishes so we put them on the table next door. We could have stayed and had deserts and more drinks but the staff obviously wasn’t interested in us staying and spending more. What topped it all off was that my burger was disgusting. What could go wrong with a burger!! I asked for it to be taken away after 1st bite. I don’t do this, as I love food. Even my friends were shocked but it was so oily I couldn’t be anywhere near it. What a disappointment.
   

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2. I

   Ian

   London

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Restaurant was very quiet being early Sunday evening and less than half full. Which was nice. We all had different pasta dishes and the pasta was perfectly cooked and decent size portions. As it was my sisters birthday, her dessert was on the house. The desserts were also very tasty. Have been to A Mano several times before and it has always been a good meal.
   

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3. A

   Akansha

   Kent

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   "I had an exceptional dining experience at A-Mano Restaurant in Orpington! The atmosphere is warm and inviting, and the service was top-notch. The menu features a wonderful selection of dishes, and the handmade pasta was a standout. I also loved the risotto absolutely delicious! And the Halloween party with live DJ was bang on!!!! Don’t skip dessert; the panna cotta was the perfect way to end the meal. Highly recommend this gem for anyone looking for quality food and great service!❤️
   

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4. B

   Belinda

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food, excellent friendly service and a lovely atmosphere. Highly recommended
   

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5. N

   Nick

   London

   5 reviews

   3.0

   5 reviews

   Dined on October 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was supposed to be a Scott Elvis night but due to change of ownership had not been well publicised and he left without singing as only 4 tables occupied. This is usually a sell out. Staff were attentive and friendly. Food was ok but not great.
   

   A Mano Coffee Bar & KitchenResponded on October 17, 2024

   Dear Nick, we sincerely apologize for the disappointment regarding the Scott Elvis night. We understand how frustrating this must have been, especially with the event being cancelled. Thank you for acknowledging the efforts of our staff, and we appreciate your feedback on the food. We hope to improve your experience in the future and welcome you back again.
   

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6. L

   Lisa

   Kent

   1 review

   4.0

   1 review

   Dined on October 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   A great night atmosphere wise , music was a little loud to start with, but they realised this and toned it down as we couldn't speak over the table. The food was nice and fresh. We all enjoyed our meal, maybe a little overpriced for portion size. Live singer was really entertaining and made a birthday celebration great fun.
   

   A Mano Coffee Bar & KitchenResponded on October 17, 2024

   Thank you, Lisa, for your feedback! We're glad to hear you enjoyed the atmosphere and the live singer added to your celebration. We appreciate your note about the music and portion sizes, and we’ll keep that in mind. We're thrilled that the fresh food and overall experience made your night special. Hope to see you again soon!
   

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7. T

   Terri

   London

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, fresh and generous portions. Staff were very attentive. They had a live singer in and she was really good.
   

   A Mano Coffee Bar & KitchenResponded on October 17, 2024

   Thank you so much, Terri, for your kind words! We're thrilled you enjoyed the fresh and generous portions, as well as the attentive service. We're glad the live singer added to the experience too. Hope to welcome you back soon!
   

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8. R

   Rachel

   London

   7 reviews

   3.0

   7 reviews

   Dined on September 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I've eaten here a few times and the food is usually good but this time it was a little disappointing. Pasta was undercooked. Starter lacked flavour.
   

   A Mano Coffee Bar & KitchenResponded on October 1, 2024

   Thank you for your feedback. We're glad to hear you've enjoyed your visits in the past, but we're sorry to learn that your recent experience did not meet your expectations. Under-cooked pasta and a lack of flavour in the starter are certainly not what we strive for. We appreciate you bringing this to our attention, and we will ensure that our kitchen team addresses these issues. We hope to have the opportunity to serve you again soon and provide you with the high-quality meal you’ve come to expect from us.
   

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9. m

   monique

   Kent

   1 review

   2.0

   1 review

   Dined on September 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   as we booked our table was it not set up ie no idea of our booking ( thats how it came across) my pizza was drenched in oil & i returned it .. i then had pasta which was lovely.. the service was average as the manager is not doing her job by by directing her young staff accordingly (the young girls were lovely and friendly ) why on earth is there a massive tv which was then put on & formula 1 was than being shown which was a distraction also the service charge should go to the staff and not to managment !!! we did receive a free bday cake which was a nice gesture my booking was 10/09 under the name of monique
   

   A Mano Coffee Bar & KitchenResponded on October 1, 2024

   Thank you for your feedback, Monique. We sincerely apologize for the issues you encountered during your visit. It's concerning that your table wasn't set up and there was confusion regarding your booking; we will address this with our team. We’re sorry to hear that your pizza was drenched in oil, but we’re glad you enjoyed the pasta. We'll ensure our management guides the staff more effectively moving forward. We also appreciate your thoughts on the TV; we understand how it can be distracting. We're pleased you enjoyed the birthday cake, as we aim to make celebrations special. Thank you again for your insights. We hope you'll give us another chance to provide a better experience in the future.
   

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10. D

    Daniel

    Kent

    1 review

    1.0

    1 review

    Dined on August 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Tiny portions of an awful quality for an inflated price.
    

    A Mano Coffee Bar & KitchenResponded on October 1, 2024

    Thank you for your feedback. We're sorry to hear that your recent experience didn't meet your expectations regarding portion sizes and food quality. We strive to provide value to our customers, and your comments will help us improve. We hope you'll consider giving us another chance in the future.
    

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