Akira Back- The Ray Hotel

Review summary

1. J

   Jonathan

   New York City

   7 reviews

   vip
   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food is excellent great place and fun trendy vibes 
   

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2. OT

   OpenTable Diner

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good was excellent our barkeep John was great would go back just for him
   

   Akira Back- The Ray HotelResponded 1 day ago

   Thank you for the wonderful review! We're so glad to hear you enjoyed the food and had such a great experience with John behind the bar. We'll be sure to pass along your kind words to him—he'll be thrilled! We can't wait to welcome you back for another fantastic visit.
   

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3. H

   Howard

   Alabama

   1 review

   vip
   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Way too loud Probably won't go back even though the food was spectacular, although pricey Really enjoyed the meal Shouting at a table of four to hear each other is not my idea of a great dinner I was exhausted from screaming at the dinner
   

   Akira Back- The Ray HotelResponded 1 day ago

   Thank you for sharing your feedback. We're so glad to hear that you enjoyed the food and had a spectacular meal. However, we sincerely apologize for the noise level during your visit. We understand that a comfortable dining atmosphere is just as important as the food, and we regret that the loud environment affected your experience. Your comments are valuable to us, and we will certainly look into ways to improve the ambiance for future guests. We hope you might consider giving us another chance to provide a more enjoyable dining experience next time.
   

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4. A

   Andrew

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is now my fav restaurant in the whole world and i have traveled a lot
   

   Akira Back- The Ray HotelResponded 1 day ago

   Wow, thank you so much for the incredible compliment! We are absolutely honored to be your favorite restaurant in the world, especially given your extensive travels. We're thrilled to hear you enjoy the experience so much, and we can’t wait to welcome you back for many more amazing meals by Chef Akira Back.
   

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5. B

   Brenda

   West Palm Beach

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food always amazing. Great service. Sat at table 83. Will request it in the future
   

   Akira Back- The Ray HotelResponded 1 day ago

   Thank you for the wonderful review! We're thrilled to hear that you consistently enjoy the food and service. It's great to know that Table 83 was a perfect spot for you—be sure to request it next time, and we'll be happy to accommodate! We look forward to welcoming you back soon!
   

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6. b

   barry

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server was delightful and did all he could to enhance our dining experience. The food however was simply awful. We were stunned. Very rarely so we leave uneaten food on our plates. We did not find one dish to be delicious. Shocking why this restaurant is so crowded.
   

   Akira Back- The Ray HotelResponded 1 day ago

   Thank you for sharing your feedback. We're so glad to hear that our server was able to enhance your experience, but we sincerely apologize that the food did not meet your expectations. We take all feedback seriously and are disappointed to learn that none of the dishes were to your liking. We strive to provide both great service and exceptional food, and we will take note of this to ensure we continue to improve. We appreciate your honesty and hope you'll consider giving us another try in the future.
   

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7. L

   Louise

   London

   16 reviews

   4.0

   16 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Delicious food! Very noisy Great for special Occasion Tina pizza outstanding
   

   Akira Back- The Ray HotelResponded on November 11, 2024

   Thank you for your kind review! We're thrilled you enjoyed the food, especially the Tuna pizza—it's definitely a crowd favorite! We're so glad to hear you think Akira Back is great for special occasions, and we hope to welcome you back soon for another delicious meal!
   

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8. M

   Marina

   New York City

   47 reviews

   vip
   4.0

   47 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   The food was pretty good but for that caliber and price point the setting is absolutely inadequate. Inside was super noisy and nothing special in terms of decor and the outside was dark and pretty casual for table side presentation of signature dishes. Also the drinks menu should be expanded. Sauvignon blanc options for Marlborough was very mild and choices for IPAs except for Jone Japanese which was also rather light. Service was ok but again not to the level of the price point.
   

   Akira Back- The Ray HotelResponded on November 11, 2024

   Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, though we understand your concerns about the setting and the overall experience. We strive to create a memorable environment that complements the caliber of our cuisine. Your comments on the noise level and decor are helpful, and we'll certainly take them into consideration as we continue to refine the atmosphere. We also appreciate your feedback on the drinks menu. We'll review our wine and beer options to ensure we're offering a diverse selection that aligns with the expectations of our guests .Thank you again for your valuable insights, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
   

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9. L

   Laura

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience at Arika. The waiter guided us on what to order and each plate had a delicious unusal experience . He did not make us order too much .. it was just perfect and really good. Can’t wait to go back!
   

   Akira Back- The Ray HotelResponded on November 15, 2024

   Thank you so much for your kind words! We're thrilled to hear that you had such a great experience at Akira Back. It’s wonderful to know the guidance from our team made your meal even more enjoyable. We can’t wait to welcome you back for another unforgettable dining experience! See you soon!
   

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10. R

    Richard

    Atlanta Metro

    2 reviews

    5.0

    2 reviews

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was AMAZING , except the omakase box. This was my third time here. Much better in the past.
    

    Akira Back- The Ray HotelResponded on November 15, 2024

    Thank you for your feedback and for being a loyal guest! We're so glad to hear that everything else was amazing, but we're sorry to hear the omakase box didn’t meet your expectations this time. Your experience is important to us, and we'll make sure to pass your comments along to the team so we can continue to improve. We look forward to welcoming you back soon and delivering an even better experience next time!
    

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