Alchemy

Review summary

1. C

   Catherine

   Edmonton

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This place has really gone downhill. For a place that holds itself out to be upscale, they have a lot of work to do on their processes, service and product. The check in process is chaotic. The service was awful. The server came by once to take our order and then we had to wave her down to get her to come by to refill water or bring our bill. She came by maybe 3 times total in over a an hour. It took 20 mins for 3 of 4 drinks to arrive, the 4th had to be re-ordered and took another 10 mins, then was not what was ordered. $22 for a gin martini, wrong gin, and *maybe* 1 oz of liquid in the glass. Nobody came by for another 20 mins so we couldn’t even tell them there was an issue. Manager said he would comp it but it was still on the bill and we just wanted to leave so we paid anyway rather than waiting another 20 mins for it to be fixed. The people next to us were so hammered when they arrived, they were literally screaming, acting like rodeo clowns and disrupting everyone around them. Manager did nothing. Absolutely low-brow experience overall.
   

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2. B

   Brianne

   Calgary

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a couple cocktails that were not very good. For the price I would expect a high level of quality.
   

   AlchemyResponded 5 days ago

   Hi Brianne, thank you for sharing your feedback. We're sorry to hear that the cocktails didn’t meet your expectations on this visit. We truly value your input and hope to have the opportunity to provide you with a better experience in the future.
   

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3. H

   Hussein

   Edmonton

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It’s a very cozy place to spend the night. It has a great ambiance, nice music, good service, and friendly staff.
   

   AlchemyResponded on November 17, 2024

   Hi Hussein, thank you for sharing your experience with us at Alchemy! We’re so glad to hear you enjoyed our welcoming ambiance—it’s something we truly take pride in. Your 5-star review lets us know we’re on the right track, and we hope your visit is just the first of many. We can’t wait to welcome you back soon and look forward to your next visit!
   

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4. A

   Arthur

   Edmonton

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Servers continues to ask if everything was good a little too often interrupting my date more than I liked. Other than that. Great secret little spot definitely will bring more dates and friends to.
   

   AlchemyResponded on November 12, 2024

   Hi Arthur, thank you so much for your kind words and for sharing your feedback. We're thrilled to hear you enjoyed the atmosphere and plan to return with more friends and dates! We also appreciate your note about the service. We'll make sure to adjust the frequency of our check-ins to ensure a more seamless experience. We look forward to welcoming you back soon!
   

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5. J

   Joanne

   Las Vegas

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fantastic! The best cocktails, charcuterie, and service!!!
   

   AlchemyResponded on November 6, 2024

   Hi Joanne, your review was fantastic, too! We're thrilled to hear you enjoyed the cocktails, charcuterie, and service. We hope to welcome you back!
   

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6. T

   Terri-Lee

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined on October 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Concerns, they take your ID and scan it. This is a huge concern with no assurance of what your personal data is being used for or if/how it is being protected. The noise level from the music was absurd. We received noise level warnings to the extent that being there for 30 min could result in temporary hearing loss and if continuous exposure could result in permanent loss. Feel bad for the employees working there. Drinks were delicious but overly priced, average price was $25/cocktail.
   

   AlchemyResponded on October 28, 2024

   Hi Terri-Lee, thank you for taking the time to share your feedback with us. We understand your concerns regarding data privacy, and we’ll be reviewing our policies to provide greater clarity and reassurance for all our guests. We also appreciate your thoughtfulness toward our team members and sincerely apologize if the noise level affected your experience. Your comments will be shared with management as we continue working to enhance our guests’ experience. Thank you again for your honest feedback, and we hope to welcome you back for a better visit in the future.
   

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7. L

   Lisa

   Edmonton

   2 reviews

   3.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   We were there for dinner before a show and were seated at a small high top table. We asked to moved to another table that was open to have more room but were told it was reserved. However, we also had a reservation??? There also wasn’t the option to request a specific table online. We felt rushed to eat each item that came as fast as we could to make more room on our small table.
   

   AlchemyResponded on October 28, 2024

   Hi Lisa, thank you for sharing your review. We’re sorry to hear that your dinner didn’t go as smoothly as planned and apologize for any discomfort caused by the table arrangements and space limitations. While specific table requests aren’t currently available online, we appreciate your feedback and will consider ways to improve this aspect of our reservation process. We hope to provide you with a more comfortable dining experience next time.
   

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8. J

   Jett

   Seattle

   11 reviews

   vip
   5.0

   11 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Jill and team were great! Great city view and we were treated so well in our first visit ever to Alchemy. Thank you!
   

   AlchemyResponded on October 28, 2024

   Hi Jett, thank you for the wonderful feedback! We’re thrilled to hear that Jill and the team provided excellent service during your first visit to Alchemy. We're glad you enjoyed the city view, and we can’t wait to welcome you back for another great experience here!
   

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9. S

   SHABI

   Edmonton

   11 reviews

   vip
   5.0

   11 reviews

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to Jill and her Staff for making my Birthday Celebrations an unforgettable evening ❤ Looking forward to the burlesque night on October 31st. Cheers, Shabi
   

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   AlchemyResponded on October 15, 2024

   Hi SHABI, thank you for your wonderful review! We're looking forward to welcoming you back soon!
   

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10. L

    Laura

    Edmonton

    9 reviews

    4.0

    9 reviews

    Dined on October 5, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    It’s a great experience. The food is just ok. They have a very weird practice of not just checking your ID but recording it and taking your photo. I’ve never received a good explanation for this other than “guest safety” but in an age where identity theft is rampant, it feels invasive and is absolutely unnecessary.
    

    AlchemyResponded on October 7, 2024

    Hi Laura, thank you so much for sharing your thoughts with us. We're glad to hear that you enjoyed your overall experience, and we apologize for any inconvenience caused by our ID check policies. Guest safety is our top priority, and we will review how we communicate these processes to ensure they are clear and comfortable for everyone. If you'd like to discuss this further, please don't hesitate to reach out through our website. We truly value your feedback and look forward to welcoming you back soon!
    

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